Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... See more
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Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... See more
Company replied
Jenn gave me her full attention and took her time going through multiple options. When we came back to choose between two sofas, she didn't rush us. She made the transaction super simple, and we are e... See more
They have a wonderful selection of good, quality furniture at reasonable prices to choose from. Our salesperson, Shah, guided us as we selected furniture for our new home. He was extremely helpful wit... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2 Eastview Mall Drive, 14564, Victor, NY, United States
- 5854252900
4.4
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Hubert my salesman
August 23, 2025
Reply from Raymour & Flanigan - Eastview
Hello Eileen,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with Hubert as your salesman. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded in making our customers happy.
If there's anything else we can assist you with or if you have any future furniture needs, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Eastview
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that James provided you with excellent service and that you found him easy to work with and knowledgeable. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
All your quality furniture needs at one place!
They have a wonderful selection of good, quality furniture at reasonable prices to choose from. Our salesperson, Shah, guided us as we selected furniture for our new home. He was extremely helpful with our choices, and showed us how to put a room together with accessories. He was knowledgeable about inventory and not pushy. He showed us what we asked to see and did not push us out of our comfort level. I would definitely recommend Raymour & Flanigan for all your furniture needs.
August 15, 2025
Reply from Raymour & Flanigan - Eastview
Hello Guy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience at Raymour & Flanigan. It's great to know that Shah was able to assist you effectively and help you find the perfect furniture for your new home. We take pride in offering a wide selection of quality furniture at reasonable prices, and it's rewarding to hear that you appreciated this.
Best regards,
The Raymour & Flanigan Team
I haven't received any delivery time or…
I haven't received any delivery time or date for item I purchased
August 8, 2025
Reply from Raymour & Flanigan - Eastview
Hello Lisa,
Thank you for reaching out and sharing your feedback with us. I apologize for the inconvenience you've experienced regarding the delivery of your purchase. We understand how important it is to have clear communication about delivery times and dates.
To resolve this issue promptly, could you please provide us with your order details or contact information? This will help us look into your order and ensure you receive the necessary updates as soon as possible.
We appreciate your patience and understanding, and we're committed to making this right for you.
Best regards,
Raymour & Flanigan Customer Service Team
Salesman was super knowledgeable and…
Salesman was super knowledgeable and helpful. We got exactly what we went in for
August 9, 2025
Reply from Raymour & Flanigan - Eastview
Hello Janette,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you effectively and that you found exactly what you were looking for. Providing knowledgeable and helpful service is something we strive for, and it's wonderful to know we met your expectations. We truly appreciate your feedback and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Making a large purchase takes time and…
Making a large purchase takes time and with Marie’s patience and showing me best options the decision took time but am very pleased first with her assistance and second with your selections.
August 7, 2025
Reply from Raymour & Flanigan - Eastview
Hello Steve G,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Marie was able to assist you with patience and expertise in finding the best options for your needs. Making a large purchase is indeed a significant decision, and we're glad that our selection met your expectations. Your satisfaction is our top priority, and your kind words are greatly appreciated. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Eastview
Hello Kelley,
Thank you for sharing your experience! We're happy to hear our staff was great and helpful. Providing excellent service is our goal, and it's nice to know we met your expectations.
If you have any more feedback or need help, please let us know. We look forward to welcoming you back to Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Great experience!
My salesperson, Eric Legrett, made my shopping experience very pleasant. He explained the store layout which allowed me shop at my own pace. Once I found what I wanted, the check out process was seamless and delivery appointment was set up.
July 14, 2025
Reply from Raymour & Flanigan - Eastview
Dear Cheryl,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Eric made your shopping experience pleasant and that you appreciated his guidance through our store. It's great to know that the checkout process and delivery setup met your expectations as well.
Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. We look forward to serving you again in the future and hope you enjoy your new furniture.
Warm regards,
The Raymour & Flanigan Team
Knowledgeable and efficient a nice…
Knowledgeable and efficient a nice experience, thank you!
July 2, 2025
Reply from Raymour & Flanigan - Eastview
Hello Kathryn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team knowledgeable and efficient. Your satisfaction is our top priority, and it’s wonderful to know that we were able to provide you with a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Shah was great to shop with
July 7, 2025
Reply from Raymour & Flanigan - Eastview
Hello Linda,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great shopping experience with Shah. Our team is dedicated to providing exceptional service, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Hannah was very friendly and…
Hannah was very friendly and knowledgeable. She had tge answers to our questions at her fingertips.
We'll ask for her again.
July 3, 2025
Reply from Raymour & Flanigan - Eastview
Hello Mark,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Hannah. It's great to know that her friendliness and expertise made your visit enjoyable. We will be sure to pass along your kind words to her. We look forward to welcoming you back to Raymour & Flanigan and assisting you with any future needs. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Thank you, Carla!
Carla was knowledgeable, attentive, and patient. She helped me make the right selection based on my needs and had helpful suggestions. She secured delivery for the following day which worked out great.
June 29, 2025
Reply from Raymour & Flanigan - Eastview
Hello Kim,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Carla. It's great to know that her knowledge, attentiveness, and patience made your selection process easier and more enjoyable. We're also delighted that the next-day delivery worked out perfectly for you.
Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service. If you have any further needs or questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Thanks Hannah and James
Thanks Hannah and James! I appreciate the detailed follow through!
June 19, 2025
Reply from Raymour & Flanigan - Eastview
Hi Jenna,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Hannah and James were able to provide you with the detailed follow-through you appreciated. Our team is dedicated to ensuring our customers have the best experience possible, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We only had bed frames delivered
We only had bed frames delivered, but they had to go all the way up to the third floor. The men were extremely polite and efficient and set the boxspring and mattresses up to our satisfaction.
June 8, 2025
Reply from Raymour & Flanigan - Eastview
Hi Annabelle,
Thank you for sharing your wonderful experience! We’re thrilled to hear that our delivery team successfully set up your bed frames on the third floor to your satisfaction. Your kind feedback and perfect rating truly mean a lot to us.
At Raymour & Flanigan, we strive to deliver exceptional service and high-quality products. If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
We had a quality issue with a piece of…
We had a quality issue with a piece of furniture but R&F worked with us to resolve the sip.
June 6, 2025
Reply from Raymour & Flanigan - Eastview
Dear Alfred,
Thank you for taking the time to share your experience with us. We're sorry to hear that you initially encountered a quality issue with your furniture, but we're delighted to know that our team was able to work with you to resolve it. Your satisfaction is very important to us, and we appreciate your understanding and patience. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Hubert listened to us with a great deal…
Hubert listened to us with a great deal of patience
June 6, 2025
Reply from Raymour & Flanigan - Eastview
Hi Richard,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Hubert provided you with attentive and patient service. We strive to ensure every customer feels heard and valued, and it's wonderful to know Hubert exemplified that during your visit. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Excellent delivery crew
Excellent delivery crew, covered the floor, were very quick and careful
May 31, 2025
Reply from Raymour & Flanigan - Eastview
Hello TL,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our delivery crew met your expectations by being quick, careful, and considerate of your home. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team provided you with excellent service.
We look forward to serving you again in the future. If you have any further comments or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Here’s to many nights of great sleep to come
Shah was very helpful and we chose a great sleep system. We look very forward to many nights of great sleep thanks to him. We’d definitely recommend him, and the store to others
May 11, 2025
Reply from Raymour & Flanigan - Eastview
Hello Shane,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Shah was able to assist you in finding the perfect sleep system. It's great to know that you're looking forward to many restful nights. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The friendliness of all the staff
The friendliness of all the staff, not being hounded as you walk through the store..but around if you have questions. Even had a staff member reach out to me and let me know the furniture I was interested in was on sale. I have shopped with you before this latest purchase and will continue to do so in the future.
May 4, 2025
Reply from Raymour & Flanigan - Eastview
Dear Heather Johnston-Bauer,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you appreciated the friendly atmosphere and the attentive, yet non-intrusive, assistance from our staff. It's great to know that our team was able to inform you about the sale on the furniture you were interested in, enhancing your shopping experience.
We are delighted to have you as a returning customer and are grateful for your loyalty. Your kind words and perfect rating mean a lot to us, and we look forward to serving you again in the future.
Best,
The Raymour & Flanigan Team
Mattress Search
I worked with Eric Legrett, Home Furnishings Lead, who helped me understand and try out different mattress types (memory foam, coil, and hybrids). He also printed out mattress costs for the brands I was interested in. He was knowledgeable, answered my questions, and encouraged me to contact him with any additional questions or concerns. We’ve purchased a mattress from Raymour & Flanagan in the past and pleased with our choice.
April 15, 2025
Reply from Raymour & Flanigan - Eastview
Dear Barbara,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Eric was able to assist you in finding the perfect mattress and that his expertise and support made your visit enjoyable. It's always our goal to provide knowledgeable and helpful service to our customers, and we're delighted to know that you were pleased with your choice.
We truly appreciate your continued trust in Raymour & Flanigan for your home furnishing needs. If you have any more questions or need further assistance, please don't hesitate to reach out to Eric or any member of our team. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
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