Raymour & Flanigan - Eastview Reviews 

176
TrustScore 4.5 out of 5

4.4

2 Eastview Mall Drive, 14564 Victor, NY, US


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See what reviewers are saying

Rated 1 out of 5 stars

Justin the manager was a rude little man. I asked for the general manager number he would not provide I am not going to stop giving bad reviews till general manager or corporate contacts me. They are... See more

Rated 5 out of 5 stars

The sales person was fantastic. Everything went well. The only thing I was a little upset about was they took the money out of my checking account and I haven’t even received my mattress yet. I receiv... See more

Rated 5 out of 5 stars

Carla couldn’t have been a better representative for Raymour & Flanagan. She listened to what my mother-in law wanted. Offered up solutions; showed different options and then let us alone to look... See more

Company replied

Rated 5 out of 5 stars

Jenn gave me her full attention and took her time going through multiple options. When we came back to choose between two sofas, she didn't rush us. She made the transaction super simple, and we are e... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2 Eastview Mall Drive, 14564, Victor, NY, United States

  • 5854252900

4.4

Excellent

TrustScore 4.5 out of 5

176 reviews

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Replied to 0% of negative reviews

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4.4

All reviews

(176)

4,207 reviews in the last 12 months

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Rated 1 out of 5 stars

DELIVERY COST

We had picked out furniture and were close to a purchase. When asked about delivery they explained it is based on a percentage of the total sale. So, the more you buy, the more expensive the delivery? If you think about that a $1500 couch costs more to deliver than a $100 couch. Makes no sense! I am penalized for spending more instead of being rewarded. We left and found furniture elsewhere.

June 30, 2023
Unprompted review
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Hi Michael. We are sorry to hear that you are dissatisfied with our delivery fees. We would love an opportunity to talk this over with you. Please send a brief summary of the issue and your account details. including phone number, to rfcare@raymourflanigan.com and someone will be in touch with you shortly. Thank you!

Rated 5 out of 5 stars

Our sales person

Our sales person, James was very helpful and knowledgeable. He pointed us in the right direction and then gave us time to browse without hovering over us. He made himself readily available by text and answered questions we forgot to ask in the showroom. He made the selection and buying process comfortable.

June 18, 2023
Rated 4 out of 5 stars

Greeted at the door

Greeted at the door, asked what I was interested in and listened to what I had to say. No high powered sales pitch. Showed me only what I was interested in. Nice selection, except for variety of fabrics in the styles I was interested in. Good experience, would shop here again.

June 10, 2023
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Reply from Raymour & Flanigan - Eastview

Thank you for your review. We're happy to hear you found our service and selection to be outstanding!! We hope to see you again.

Rated 5 out of 5 stars

Our sales guy was great

Our sales guy was great. Showed us what we asked about. Stood there while we decided and had a good sense of when to chime in and when not to. We were thinking of a delivery date way out in the future and he had some solutions for that as well.

June 19, 2023
Rated 5 out of 5 stars

My sales person

My sales person, Donald Barrette, was very thorough and professional and took the time to help me pick out the dining set that fit my requirements.

June 12, 2023
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Reply from Raymour & Flanigan - Eastview

Thank you Judy for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

No pressure from staff

Store was clean, staff was friendly and efficient. Spent enough time with me so I could make a good decision. No pressure.

June 5, 2023
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you Kathy for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture!

Rated 5 out of 5 stars

James our salesperson was amazing

James our salesperson was amazing! All his expert knowledge about your mattresses and furniture there made our shopping experience a pleasant one! Thanks again!

May 1, 2023
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Reply from Raymour & Flanigan - Eastview

Thank you Loraine Vonglis for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Sales person - Victor store - great!

Our sales person at the Victor store, Marie Privetera -Parsens was great! I normally dread furniture shopping as the salespeople are so aggressive and pushy. Marie was not that way at all - she gave us the information we requested but did not hover or pressure.

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Sales Experience

Our sales rep, James, is knowledgeable and offers just the right amount of guidance and space.

Quality product; good value.

March 26, 2023
Rated 5 out of 5 stars

I used the “Chat” feature and James…

I used the “Chat” feature and James answered immediately. He went above and beyond to answer questions. It was a great experience.

March 13, 2023
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Reply from Raymour & Flanigan - Eastview

Thank you Sue B for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Eric was great to work with and was…

Eric was great to work with and was very helpful showing us furniture that fit our descriptions and needs. Eric was knowledgeable about the items and offered a no pressure approach to making final decisions and purchases.

January 30, 2023
Raymour & Flanigan - Eastview logo

Reply from Raymour & Flanigan - Eastview

Thank you for your review Phillip Walter We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

Helpful

Helpful, cheerful

January 25, 2023
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Reply from Raymour & Flanigan - Eastview

Thank you Diane for your kind words. We're happy to hear that our team was helpful!! -Jeff V.

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