Raymour & Flanigan - Egg Harbor Reviews 

318
TrustScore 4.5 out of 5

4.7

6115 Black Horse Pike, 8234 Egg Harbor Township, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

Teon met us at the entrance to the store and showed us mattresses. He was extremely knowledgeable and friendly. We were so impressed with his attention to detail we bought our mattress and he secured... See more

Rated 5 out of 5 stars

I was able to browse at my leisure - I looked at every piece of living room and office furniture to make sure I was making the right choice. My rep, Dylan, was knowledgeable and relatable - I enjoyed... See more

Rated 5 out of 5 stars

We purchased a living room set 7 months prior and had 3 separate problems with it. We asked for a reselect. Everyone was amazing to work with and made it extremely easy for us. We felt they heard ou... See more

Rated 1 out of 5 stars

Very poor service, got ripped off by paying cash for the delivery and then the guy they recommended took off and didn't bring the furniture in. Had to ask three times in a 2-wek period for a receipt.... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 6115 Black Horse Pike, 8234, Egg Harbor Township, NJ, United States

  • 6094079404

4.7

Excellent

TrustScore 4.5 out of 5

318 reviews

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Replied to 0% of negative reviews

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4.7

All reviews

(318)

4,105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great value

Always a great value, attentive staff, and quick delivery.

June 18, 2023
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

Thank you for your review, Cynthia! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Mattress Delivery

Excellent service

June 17, 2023
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

Thank you BJ for your review. We're happy to hear that you received excellent service! We look forward to seeing you again.

Rated 5 out of 5 stars

Sales Issue

I had an issue with a recent order I placed at the Egg Harbor Township Raymour & Flanigan. If not for Ira the store manager this would be a negative star review. Ira was extremely professional. He listened to my issue and addressed my concerns with care. Ira was able to rectify the situation all while providing the most professional customer service. I will say if not for Ira, I probably would have canceled my order and not shopped at Raymour & Flanigan ever again. Thank you Ira for taking the time to assist me with my issue and for being a true professional.

June 5, 2023
Unprompted review
Rated 3 out of 5 stars

Very disappointing

Unfortunately, two of our bed sets arrived missing instructions. One of them has damage to the headboard and is missing the hardware. We are now on week 2 of still waiting for the hardware to be delivered to us. In the meantime, you have been to my house to replace a brand new couch that arrived with a hole in it. The delivery men didn’t have the hardware we were waiting on and also said the account had no notes about it. The only reason we placed another order with you was because we wanted our pieces to match. We WILL NOT be ordering again.

June 1, 2023
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

We are so sorry to hear about the issues you had with our delivery service, and we apologize for all the inconvenience it has caused. We want to assure you that we will do our best to rectify the situation so that in future all our products arrive with the correct hardware and are in perfect condition on delivery. Thank you for bringing this to our attention. We will do our best to make sure this issue is resolved as soon as possible. Please e-mail RFCare@raymourflanigan.com with your account details, including name and phone #, so we can try to make this right for you. Thank you!

Rated 1 out of 5 stars
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

Hello Ronald. We strive for excellent customer service and are sorry to hear about your experience. Please e-mail RFCare@raymourflanigan.com with your account details, including name and phone #, so we can assist. Thank you!

Rated 4 out of 5 stars

Almost perfect

Efficient delivery and set-up. Nice furniture for the price. Friendly delivery crew. But the hardware for the mirror wasn't packed, so they will have to return to set up mirror.

May 27, 2023
Rated 5 out of 5 stars

No pressure shopping experience

Iris was pleasant, friendly and knowledgeable. She knew the product we were interested in and brought us directly to it. She didn't try to pressure us or oversell us to other items - she gave us "space" to talk it over after we saw the piece. This "non-pressure" allowed us time to consider a purchase - which we did the following day! Now, we are just waiting for the product to be delivered!

May 21, 2023
Rated 5 out of 5 stars

My salesperson Martin was patient

My salesperson Martin was patient, confident and all around nice guy. I don't do impulse shopping and I like to see all of my options and he knew exactly what I wanted and explained everything in detail.

May 8, 2023
Rated 5 out of 5 stars

No hassle-Great Salesman

No hassle- salesman Rich greeted us at the door- asked if we needed help- we said we needed to look around first- he kept us in view and when we had a question called him over and he had a good answer and a fair price.

May 7, 2023
Rated 5 out of 5 stars

Our saleswoman was Liz

Our saleswoman was Liz. She was so friendly and helpful without being overbearing. She gave us space to browse the store but answered questions when we had them. She had the perfect sales approach and we ended up buying something we love. Thank you Liz!

April 7, 2023
Rated 5 out of 5 stars

A Successful Shopping Experience

I was very impressed with the size of the store and the large selection. Liz, our salesperson, was pleasant and knowledgeable. She gave us the opportunity to browse on our own but was very attentive when answering our questions. When she had a feel for what we liked, she was quick to point out other pieces to us. I can't wait to get my new sofa and recliners. They are in stock!

April 9, 2023
Rated 1 out of 5 stars

Very poor service

Very poor service, got ripped off by paying cash for the delivery and then the guy they recommended took off and didn't bring the furniture in. Had to ask three times in a 2-wek period for a receipt. Had great experience with the company in Berlin in the past, but would not recommend or ever use this Egg Harbor store again.

March 8, 2023
Unprompted review
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

Hi David.
We’re sorry to hear about the experience you had with your delivery. We would be happy to talk with you further about this. Please email us at rfcare@raymourflanigan.com with your order # and details of our your experience. Our Customer care team will reach out to you as soon as they can. Thank you. -Jeff V.

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