Raymour & Flanigan - Egg Harbor Reviews 

318
TrustScore 4.5 out of 5

4.7

6115 Black Horse Pike, 8234 Egg Harbor Township, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

Teon met us at the entrance to the store and showed us mattresses. He was extremely knowledgeable and friendly. We were so impressed with his attention to detail we bought our mattress and he secured... See more

Rated 5 out of 5 stars

I was able to browse at my leisure - I looked at every piece of living room and office furniture to make sure I was making the right choice. My rep, Dylan, was knowledgeable and relatable - I enjoyed... See more

Rated 5 out of 5 stars

We purchased a living room set 7 months prior and had 3 separate problems with it. We asked for a reselect. Everyone was amazing to work with and made it extremely easy for us. We felt they heard ou... See more

Rated 1 out of 5 stars

Very poor service, got ripped off by paying cash for the delivery and then the guy they recommended took off and didn't bring the furniture in. Had to ask three times in a 2-wek period for a receipt.... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 6115 Black Horse Pike, 8234, Egg Harbor Township, NJ, United States

  • 6094079404

4.7

Excellent

TrustScore 4.5 out of 5

318 reviews

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4.7

All reviews

(318)

4,070 reviews in the last 12 months

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Rated 5 out of 5 stars

Phenomenal service

Geo professionalism was phenomenal. He showed us multiple options of each product and was detailed orient of them all. Extremely engaging!

August 18, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for your review! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

This review is for Egg Harbor Township…

This review is for Egg Harbor Township in New Jersey, Raymour and Flanigan.

When I entered the stores a sales lady named, Lisa Gale, approached me. She was not high pressure and she was great to work with. I told her what I was looking for, and she showed me everything through the store. We decided on the Beckett, a leather couch. It was beautifully made, and very nice leather and extremely comfortable.

If I can tell you, I was in the store 10 times for about two hours each, Lisa was beyond professional, and helping me in every way. She has the patience of a Saint.

The couch was delivered and immediately I was unhappy with the color. I should’ve sent it back and not accepted it. Nothing was wrong with the couch. It was beautiful, well-made, but it looked horrible in the room. Way too dark for a beach house, and totally my fault. Lisa, told me I’d have to work with a manager,at this point because it was a return, so that’s when Ira came in.

When I went back to Raymour and Flanigan to settle the problem. Lisa came up to me and I apologized for all the trouble I was making. She spent another hour with me walking me around, showing me different couches again and using her time as a sales person and not helping someone else. When I was told then I wasn’t her client anymore because it was now a management position. Anyway, she help me pick out the Graceland sofa and two chairs. I then brought my husband in for the second time and went straight to the manager Ira. We decided on the Graceland and it was delivered two days later, and the other couch was picked up for a restocking fee. Which, I wasn’t happy with, but Ira worked with me.
The new couch came in, and we are thrilled beyond belief. It looks so much better in a house that is on the beach. The couch is light, pretty, comfortable and perfect for our little place.

I am also writing this review to make sure that Lisa Gale gets the full commission for this sale. I’m sure she spent over 20 hours plus helping me make the first decision let alone the second decision. Then Ira, the manager came in and wrote everything up.

I would like corporate to be in touch with me either via email or phone. They have my number and email. I do want to make sure Lisa gets this full commission. It’s very important to me as her client.

Raymour and Flanigan did a great job and we are very happy with the outcome. Five stars.

August 2, 2023
Unprompted review
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for your review, Linda! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great service

What made my experience great was my sales representative. She was friendly, helpful and went out of her way to make sure I was happy with everything I ordered. She made it a pleasant experience!

August 2, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Hi Lori, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

Denise was a wonderful salesperson

Denise was a wonderful salesperson who listened to our needs and gave us useful advice. We were "sold" on the product she recommended, but we were shopping for a family member, and the purchase did not work out. I will definitely see Denise when I make a purchase and recommend her to my family and frielnds.

August 3, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Hi Jane, We are glad to hear that you had a great experience with the assistance of our sales associate. Thank you for leaving this 5-star rating!

Rated 5 out of 5 stars

Jessica was wonderful

Jessica was wonderful. Very personable answered all my questions and knowledgeable. She made the whole process very smooth and complete. Willing to work around my delivery schedule because of my carpet being installed. She is definitely an asset to Raymore and Flanagan! Have given her business card to a good friend of mine.

August 1, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Hello Joanne! We are glad to know the sales associate was of great assistance to you . We hope you’re enjoying your new furniture! Thank you!

Rated 5 out of 5 stars

Denise was wonderful

Denise was wonderful. She was prepared for us when we met on our scheduled visit. It was a large, complicated deal and Denise handled it like a pro. She followed through on all open items, including delivery.

July 25, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you William for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

We had a great experience at Raymour…

We had a great experience at Raymour and Flanigan due to the gentleman who helped us. His name is Martin. Our room was a litle oddly shaped and he helped us to fit everything we wanted in the room. He even came to our home to measure. No one ever did that for us. A big Thank You!!!

July 22, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for your review! It's great to hear that your sales person, Martin, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Liz was very helpful and gave me info…

Liz was very helpful and gave me info that I needed to make my decision. She was professional and not overbearing as some can be.

July 11, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you Joanne for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 3 out of 5 stars

The sales guy was wonderful.I was very…

The sales guy was wonderful.I was very disappointed in the bedroom set selection ,they use to have beautiful bedroom sets not anymore.The headboards were ugly .I want a new bedroom set but didn't like what you had I guess I will look at a later date hopefully you get different styles

July 9, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Hi Tracey. We're sorry to hear you weren't satisfied with the selection in our showroom. We'll be sure to pass along your message to our leadership team. If you'd like to speak with us further about this, feel free to email rfcare@raymourflanigan.com with your details, including name, phone number, and a brief summary of your experience. Thank you!

Rated 5 out of 5 stars

Easy to work with

July 4, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you Tina for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture.

Rated 5 out of 5 stars

Shopping was easy and quick

Shopping was easy and quick. Quick response from Raymour and Flanigan in reference to my delivery time.

July 5, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you Barbie for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture.

Rated 5 out of 5 stars

Amazing Customer Service

Jessica was amazing! She was patient and cheerful while we made our decision.

July 1, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for your kind review! It's great to hear that your sales person, Jessica, did an exceptional job in assisting you!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Friendly- helpful and efficient…

Friendly- helpful and efficient service! Love the easy and quick delivery Raymour offers.

June 28, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much, Charles, for taking the time to leave a review and for your kind words. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Reagan Pitale was amazing and made the…

Reagan Pitale was amazing and made the process of selecting our sectional so easy. Her knowledge of the pieces on the showroom and availability was amazing. Cannot wait for my new sectional to arrive in just 4 days from ordering it!

June 28, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you Maureen for your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture.

Rated 5 out of 5 stars

Excellent Shopping Experience

Reagan Pitale was excellent. She knew what I was looking for and led me right to the Parkview console. She informed me about all of the features of the item and the plans available. She even gave me time to confer with my brother on my cell phone. Please thank her for me for providing a great shopping experience.

June 27, 2023
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Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for your review, Peter! We're so happy to hear you had a great experience and that your sales person, Reagan, did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars
Raymour & Flanigan - Egg Harbor logo

Reply from Raymour & Flanigan - Egg Harbor

Thank you so much for taking the time to leave a review. We are happy to hear you had a great experience with our staff!! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

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