Your salesman Muna Onyia was so helpful and knowledgeable of the items I was looking for. I knew what I wanted when I went in the store but Muna explained what would be more beneficial for me and meet... See more
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As soon as I walked in the door I was greeted and was assisted In finding what I desired. All my questions were answered and was quickly and kindly shown everything I requested to see. I ended up orde... See more
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My experience with your company was great! As I was so well shown around with so many things to choose from according to my budget . The person who attended me was really nice and warm and understandi... See more
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My daughter and I were free to stroll around, sit and compare until we decided on the items we wanted. This was our first visit to the location. The R&F representative was attentive without the smot... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1001 Ikea Drive, 7201, Elizabeth, NJ, United States
- 9084094002
4.2
Great
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 week
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Received assistance as soon as I …
Received assistance as soon as I entered store by a pleasant sales representative,who was knowledgeable,patient...
May 25, 2026
Extremely Poor After‑Sales Experience and Unprofessional Store Conduct – Elizabeth, NJ
I recently purchased a sofa set and a mattress, along with a protection plan, from Raymour & Flanigan. Unfortunately, my experience after the sale was deeply disappointing and has left me with serious concerns about the company’s after‑sales service.
When I opened the sofa box at home, I discovered that a part of the sofa was torn. I immediately contacted customer service and was informed that the damaged part could be replaced, but I would be charged for delivery, despite the damage being present at the time of opening the box. I clearly explained that the damage was not caused by me and existed upon unpacking.
I then requested a full sofa replacement instead of a part replacement. I was advised to visit a store to discuss this further. Acting on this guidance, I visited the Elizabeth, NJ location with my wife.
At the store, I met the customer service manager, Shaquana, and was shocked by her behavior. She spoke to me in a raised and rude tone, stating, “I didn’t ask you to come here and ask for free delivery with the staff.” This was extremely unprofessional, humiliating, and entirely inappropriate—especially when I was merely following instructions given by customer service.
Feeling upset by the interaction, I requested to return all items on the bill. At that point, she informed me that I could not return the items due to the return policy, referencing my signature on the invoice. While I acknowledge that I signed the document—and take responsibility for that—the policy was explained in a threatening and dismissive manner, which is unacceptable in any customer-facing role.
There is a clear and stark difference between the polite behavior during the sales process and the disrespectful experience after the sale. While the sales consultant was professional and courteous, this standard clearly did not extend to after‑sales service. Interacting with Ms. Shaquana did not reflect the conduct expected of a senior customer service representative at a reputed retail brand.
Raymour & Flanigan urgently needs to improve its after‑sales service standards, particularly within customer service management. Additionally, return and replacement policies must be explained explicitly and transparently before purchase, not enforced aggressively afterward.
Based on this entire experience, Raymour & Flanigan has permanently lost me as a customer. What should have been a straightforward resolution instead turned into a deeply unpleasant experience that reflects poorly on the brand.
April 20, 2026
Great Experience
Kirsy, the sales representative was AMAZING at helping show me some furniture pieces while being completely understanding & giving good customer service. Would recommend coming here again. 10/10.
February 3, 2026
Unprompted review
Reply from Raymour & Flanigan - Elizabeth
Hello Sillon,
Thank you so much for sharing your feedback with us! We’re absolutely thrilled to hear that you had a fantastic experience. Your satisfaction means the world to us, and it’s wonderful to know we met your expectations.
If there’s anything else we can do for you or if you have any more feedback, please feel free to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Elizabeth
Hello Julio,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be professional and great communicators. Providing exceptional service is something we strive for every day, and your feedback truly motivates us to keep up the good work.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Showroom & Outlet
Reply from Raymour & Flanigan - Elizabeth
Hello Joseph,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience at Raymour & Flanigan Furniture Showroom. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If there's anything else we can assist you with or if you have any future furniture needs, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
I know what I wanted and the salesman…
I know what I wanted and the salesman provided me with the exact product I needed. explained the process and I was happy with results.
April 11, 2025
Reply from Raymour & Flanigan - Elizabeth
Hello Kyle,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you in finding exactly what you needed and that you were happy with the results. Providing excellent service and ensuring our customers leave satisfied is our top priority. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Our salesperson was very helpful and …
Our salesperson was very helpful and informative,
Thank you Gift.
March 28, 2025
Reply from Raymour & Flanigan - Elizabeth
Hello Jose Matias,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide you with helpful and informative service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We truly appreciate your kind words and your 5-star rating. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan in the future.
Best regards,
The Raymour & Flanigan Team
I purchased a dresser less than a year…
I purchased a dresser less than a year ago and it has been falling apart within my first 3 months of purchase. Overtime the wood kept cracking due to the drawers constantly falling on top of one another. The tracks constantly kept coming off, and wood shavings kept dropping on my clothes due to the dresser falling apart. Mind you I am the only one using this dresser and always make sure it isn’t overstuffed. Yesterday the whole base on the inside collapses to where i can’t even attempt to fix it. I submit a claim and a woman that viewed the photos told me it’s not repairable and they won’t be giving me a replacement even though I have had the item for under a year due to it not being a manufacturer issue. “No further recourse needed” WOW how rude, how is not a manufacturer issue when the item was poor quality, she said part of her reasoning was due to the scratches. Of course if an item keeps hitting and running against an object it will naturally scratch on the inside which is the least of my concerns! On top of that I ended up getting my hand cut due to the item collapsing as I was trying to pull out clothes. The representative was super short and nasty with me it’s disheartening as I just spent $500 on this item. I also paid to get this item professionally put together. I am waiting to hear from management now
February 28, 2025
Unprompted review
Reply from Raymour & Flanigan - Elizabeth
Hello Maiya,
Thank you for sharing your experience with us. We apologize for the issues with your dresser and any distress it has caused. We understand your frustration and appreciate your feedback.
We are committed to quality products and customer service, and we regret that we fell short this time. We would like to investigate further and assist you. Please contact our customer service team at RFCARE@raymourflanigan.com your earliest convenience with any additional details.
Thank you for bringing this to our attention. We hope to resolve this to your satisfaction.
Best regards,
Raymour & Flanigan
Great experience !!!
Fast pickup.
Thank you for changing my pickup to an earlier time.
Great price and quality product.
January 24, 2025
Reply from Raymour & Flanigan - Elizabeth
Hello Luis,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fast pickup experience and that we could accommodate your schedule by changing your pickup to an earlier time. It's great to know that you are pleased with the price and quality of your purchase.
Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Outstanding!
From the minute I walked into the store I was greeted pleasantly by Kirsy Dominici. She was so attentive and understood my exact needs for purchase. She did an outstanding job showing me around until I found the perfect fit. I received my purchase the next day. They also used a great delivery company with very courteous and prompt service. It was a no hassle experience. Based on my experience at the Elizabeth location I would definitely recommend and return in the future. Thanks to Kirsy Dominici, and her professional services I am greatly impressed.
February 5, 2025
Unprompted review
Reply from Raymour & Flanigan - Elizabeth
Hi Clive,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our salesman and that the service met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mahoney sofas
My daughter and I were free to stroll around, sit and compare until we decided on the items we wanted. This was our first visit to the location. The R&F representative was attentive without the smothering. He was polite, helpful and cooperative. Happy with my purchase and will visit again.
October 17, 2024
Reply from Raymour & Flanigan - Elizabeth
Dear Gertrude,
Thank you so much for sharing your positive experience with us! We're delighted to hear that you and your daughter enjoyed your visit and felt comfortable exploring our showroom. It's wonderful to know that our representative was able to assist you in a helpful and respectful manner. We look forward to welcoming you back for future visits!
Best regards,
The Raymour & Flanigan Team
The associate was very nice and…
The associate was very nice and professional, took us through a variety of options with complete pleasure
September 8, 2024
Reply from Raymour & Flanigan - Elizabeth
Dear Amr,
Thank you so much for your wonderful review! We're thrilled to hear that our associate provided you with a pleasant and professional experience while exploring our variety of options. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Need to re-design throw pillows with SHARP zippers that cause harm
We purchased a large sectional couch SKU# 297095498 which the full cost was about $6000. The pillows that came with it had sharp zippers that on several occasions caused open wounds to my child and my husband. We submitted pictures and they sent a technician despite the warranty time. The injuries occurred randomly within the year of having the couch. However, due to it happening repeatedly, we decided to write the company. The manager's resolution was to either replace with the same exact pillows (with defective zippers), or have a technician come and sew each pillow closed (a total of 13 pillows). My daughter has a scar on her arm. I have enclosed pictures for reference of the dangers of these zippers. We went to Raymour & Flanigan for the quality. Now we have to rethink the investment. What I remember most is the salesman talking about how amazing the quality of the pillows were. Although these injuries occurred within the first year, it was only because it happened repeatedly that I posed that this is a risk to consumers as other people may get lacerations on their face!
August 30, 2024
Unprompted review
Reply from Raymour & Flanigan - Elizabeth
Dear UNhappy,
Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and injuries that your family has endured due to the zippers on the sectional couch pillows. Your feedback is incredibly important to us, and we are deeply concerned to hear about the issues you've faced.
We understand how frustrating and alarming this situation must be, especially when it involves the safety of your loved ones. We appreciate you bringing this to our attention and for providing detailed information and pictures. Our goal is to ensure that all our products meet the highest standards of quality and safety, and it is clear that we fell short in this instance.
We regret that the solutions offered did not meet your expectations and that this has caused you to reconsider your investment with us. Your comments will be shared with our quality control and management teams to prevent similar issues in the future and to improve our customer service.
If you have any further concerns or need additional assistance, please do not hesitate to reach out to us directly. We value your feedback and are committed to making things right.
Sincerely,
Raymour & Flanigan Customer Care Team
Nazir
Nazir, my salesperson, was very patient with me. Explained everything. Told me about the company and gave me plenty of time to make my decision.
September 3, 2024
Reply from Raymour & Flanigan - Elizabeth
Dear Nancy,
Thank you so much for sharing your positive experience with us! We're delighted to hear that Nazir provided you with the patience and thorough explanations you needed. It's wonderful to know that you felt informed and unhurried during your visit. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Elizabeth
Dear Gina,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you had an excellent customer service experience with us. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The members were really nice
August 12, 2024
Reply from Raymour & Flanigan - Elizabeth
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service, and it's wonderful to know that our efforts are appreciated. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesperson was prompt and efficient
Salesperson was prompt and efficient. Found what we were looking for and showed floor model.
Could not ask for better service.
August 7, 2024
Reply from Raymour & Flanigan - Elizabeth
Hi John,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our salesperson and that you found exactly what you were looking for. Providing prompt and efficient service is something we strive for, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Instantly Helpful
As soon as I walked in the door I was greeted and was assisted In finding what I desired. All my questions were answered and was quickly and kindly shown everything I requested to see. I ended up ordering my mattress from their online store instead of in person to properly fit my schedule but the man who showed me around was a major factor In my purchase. I made sure to call back and credit him with my purchase, I will be coming back in the future.
July 28, 2024
Reply from Raymour & Flanigan - Elizabeth
Dear Abdul,
Thank you for sharing your positive experience with us! We're delighted to hear that you felt welcomed and well-assisted during your visit. It's wonderful to know that our team member played a significant role in helping you find the perfect mattress. We appreciate your thoughtful gesture of crediting him with your purchase.
We look forward to welcoming you back in the future and assisting you with any other needs you may have.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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