Raymour & Flanigan - Elizabeth Reviews 

65
TrustScore 3 out of 5

3.2

1001 Ikea Drive, 7201 Elizabeth, NJ, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Your salesman Muna Onyia was so helpful and knowledgeable of the items I was looking for. I knew what I wanted when I went in the store but Muna explained what would be more beneficial for me and meet... See more

Company replied

Rated 4 out of 5 stars

As soon as I walked in the door I was greeted and was assisted In finding what I desired. All my questions were answered and was quickly and kindly shown everything I requested to see. I ended up orde... See more

Company replied

Rated 5 out of 5 stars

My experience with your company was great! As I was so well shown around with so many things to choose from according to my budget . The person who attended me was really nice and warm and understandi... See more

Company replied

Rated 5 out of 5 stars

My daughter and I were free to stroll around, sit and compare until we decided on the items we wanted. This was our first visit to the location. The R&F representative was attentive without the smot... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1001 Ikea Drive, 7201, Elizabeth, NJ, United States

  • 9084094002

3.2

Average

TrustScore 3 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(65)

4,288 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with your company was…awesome

My experience with your company was great! As I was so well shown around with so many things to choose from according to my budget . The person who attended me was really nice and warm and understanding towards my needs and he left no stone unturned to make me feel attended and cared for my choices . I recommend this furniture store and great progress to the guy who attended me .

January 23, 2024
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hello Kanwalpreet Kaur! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Rated 4 out of 5 stars

Well organized

January 19, 2024
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hello Larry Balogun! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Rated 2 out of 5 stars

They quality is no longer good anymore…

They quality is no longer good anymore the sales associate has been very good to me but I will no longer be ordering from them I spend too much money everytime i buy from them I spend 5-7 thousand on furniture never again i will try wayfair or amazon since everybody have the same stuff I thought they stuff was quality but I take my chance else where!!!

November 17, 2023
Unprompted review
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hi Elisha. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!

Rated 5 out of 5 stars

Sales

I couldn’t get what I wanted myself and you sales person called and I got just what I was looking for

October 21, 2023
Rated 1 out of 5 stars

General Incompetency

There is a severe lack of communication between the platinum warranty department and service centers. I have had constant issues confirming the validity of my claims with service centers despite getting confirmation on the phone from the warranty department. I was also met with rudeness on the phone from the service center when I was trying to explain the situation. I understand miscommunications occur, but this has been a constant issue for 3 years since my initial purchase.

July 20, 2023
Unprompted review
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hi Olivia. We are so sorry you aren't satisfied with your Platinum Protection Plan. We would like to help. Please email us your order details, including phone number associated with your sale and a brief description of the issue you are experiencing, to RFCare@raymourflanigan.com. We will follow up shortly. Thank you!

Rated 5 out of 5 stars

Furniture purchase

On entering the store Lenny O was so warm and welcoming. He knows how to satisfy his customers; you never felt left out. He never rushed me; made sure I was hydrated. He touched base with you from time to time in making your decision and explained the terms and policies. I appreciate Lenny O and Edwin. Thanks a bunch. Success is right there.

April 29, 2023
Rated 5 out of 5 stars

The sales rep and manager were very…

The sales rep and manager were very friendly and outstanding

December 31, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you Austin Osagie for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Love this store

Sales rep was very helpful..she took her time and made sure I got wat I wanted

December 23, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you for taking the time to leave a review, NAZ! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Your salesman Muna Onyia was so helpful…

Your salesman Muna Onyia was so helpful and knowledgeable of the items I was looking for. I knew what I wanted when I went in the store but Muna explained what would be more beneficial for me and meet the qualifications I was looking. Even better than what I had in mind. Give Muna Onyia a raise! He is an absolute asset to your company! Thank you!!

November 23, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you for your review Alina Chappotin We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We went there Randomly after a long day…

We went there Randomly after a long day at IKEA , which they were not professional at all missing stuff after we order , so we canceled ( in short that lady ms DJ very professional at Raymour& Flanigan approach us we ask for bed ONLY & ending buying more & more 😀 lovely person she is and very patient. Wish all customers service the same … I did it for over 15 years only a few like us . Good job DJ ., best of luck 🤞

October 2, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you Ahmed Mohamed for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Great customer service from our…

Great customer service from our salesperson.

September 7, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you Maxine Miller for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 3 out of 5 stars

I had to find a sales person

I had to find a sales person, I wasn’t approached.

September 7, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hello Ryan. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -Jeff V.

Rated 5 out of 5 stars

Grateful

I am not a resident of New Jersey and had to drive here to assist my Mother in purchasing a new living room set for her home. I always avoided shopping at Raymour & Flannigan for the delivery fees. Boy did I make a terrible mistake. To my surprise, my mother had been to the location near Ikea and met a Home Furnishing Consultant by the name of Jorge Puntiel. She called me several times telling me what a fine young man he was and that she wanted to go back to make a purchase. What a patient, kind, compassionate, and knowledgeable gentleman. He gave me options to contact him to keep me from traveling back and forth to the location via car. We texted, converse via phone, and had meetings at the store. My trip to NJ was well worth my travel and time. Mr. Puntiel, as well as every staff member we past in the store, and the young lady responsible for finalizing our paperwork for the purchase were Outstanding!!! I neglected to mention that a young man ran to the door to assist my Mother when she attempted to open the entrance door for herself trying to hold her cain and purse. I commend Mr. Puntiel and everyone there for their professionalism. Only God could have allowed our meeting. I am so grateful for the experience!!! Thank you, Raymour & Flannigan, for training your employees that Excellent Customer Service never fails.

August 14, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Hi Patricia! Thank you for taking the time to leave us a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

awesome and very professional

We received awesome and very friendly and professional services from your team.

July 7, 2022
Raymour & Flanigan - Elizabeth logo

Reply from Raymour & Flanigan - Elizabeth

Thank you Ali Lazim for your review. We are happy to hear that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look