Raymour & Flanigan - Exton Outlet Reviews 

79
TrustScore 4.5 out of 5

4.6

103 East Swedesford Rd, 19341 Exton, PA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We went to find a couch for our living room and the manager welcomed us as we came in, told her we're looking for couches, I was afraid I'd get the lingering salesperson who follows you around and tri... See more

Rated 5 out of 5 stars

The manager at the Raymour & Flanigan Outlet in Exton was very helpful. We decided to go back to that store after checking out everything in the main store. She listened to what we wanted, and provi... See more

Company replied

Rated 5 out of 5 stars

Beautiful and spacious showroom with nice, updated furniture groupings. Friendly and very helpful associates. Did not feel pressured, the salesperson was not hovering over us, but was readily availa... See more

Company replied

Rated 1 out of 5 stars

Bought the home furniture from exton store and found the loveseat and sofa materials are ripping off like paint. The furniture is around 2 years old and the manager of the store is not helpful and the... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 103 East Swedesford Rd, 19341, Exton, PA, United States

  • 4848792614

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(79)

4,121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The pick up was not correct

The pick up was not correct. I am waiting two days to get my couch.

February 4, 2024
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Karen Godek! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

I went in to buy a bed

I went in to buy a bed. Mae was super! She helped me with many options until I found something I liked. I ended up also purchasing a box spring and mattress. On the way through the store in the clearance area I spotted a living room set that I just had to have. Through it all Mae was awesome even got me approved for financing. I am her customer to life!

October 29, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you so much for your review, Shanon! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Russell was Amazing

Russell was Amazing! I had been to several stores before coming to this one that also had good deals. Water my experience with Russ it was a no brainer! I will be back and would highly recommend Russ!!

October 28, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Julia King! Thank you for your kind words, we are pleased to know that our sales associate did an amazing job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

We loved Mellissa.

The sales person, was very personable, and friendly. My daughter and I loved how easy she made our purchase.

October 17, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Claudette Walden! Thank you for your kind words, we are pleased to know that our sales associate made your shopping experience so easy! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

All my questions were answered in an…

All my questions were answered in an informative way.
I felt very comfortable and will be in touch.

October 11, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Mary Ann Bex! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Professional fast and thorough

Professional fast and thorough. Lucy was fabulous

October 11, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Karen Rogan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Good experience

Beautiful and spacious showroom with nice, updated furniture groupings. Friendly and very helpful associates. Did not feel pressured, the salesperson was not hovering over us, but was readily available when we needed assistance. We left with the salesperson's card and ordered from the comfort of our home. Very easy.

October 7, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you so much for your review, Debra! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

I had a very nice salesman who was very…

I had a very nice salesman who was very helpful. I was told I would get a 100.00 Mastercard . I purchased the bedroom furniture 8/28/23 and I am still waiting for the card. I’ve made numerous calls to the store. I am very frustrated.

August 28, 2023
Unprompted review
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Valued Customer. We apologize for the experience you had with our customer service team. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your account, and a leader will reach out soon. Thank you!

Rated 5 out of 5 stars

Great Customer Service

The Store Manager was a great help taking care of our exchange of our defective recliner for a new one.

September 4, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you for your review, Charles. It's great to hear that our staff were helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

No stars if I could

No stars if I could. Your sales people are way too aggressive. It’s uncomfortable. I just wanted to shop without being stalked.

August 27, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Hello Kimberly Dixon! Thank you for your feedback. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!

Rated 5 out of 5 stars
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you for your review, Kristal! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Melissa was very helpful and…

Melissa was very helpful and knowledgeable about the products. We even looked online for more information. Her kindness and her attitude, help me make my decision on my purchase. Thank you so much Melissa!

June 5, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you so much for your kind review, Gail! It's great to hear that your sales person, Melissa, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Drew was an excellent salesperson

When I first arrived in the store Drew greeted me, since I knew what I wanted he directed me to the right area in the store. Then left me alone until I was ready to ask questions and purchase. He was very helpful in securing a 2nd recliner from another store and setting up delivery , coordinating getting all delivered on the same day.

May 8, 2023
Rated 5 out of 5 stars

Working with Drew Audet was a pleasure

Working with Drew Audet was a pleasure. He listened to my needs and addressed them without trying to “up-sell” me.

April 19, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you for taking the time to write a review about your experience with your salesman. We appreciate your kind words and are glad to hear that he was attentive to your needs. -Jeff V.

Rated 5 out of 5 stars

A very nice young man who listened

A very nice young man who listened, knew how to navigate to what i was wanting, was honest and not pushy. I store mgr was also a help and accommodating.

January 28, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you for your kind words and for taking the time to leave a review. We are glad to hear that our team was able to assist you in finding what you were looking for and that you had a positive experience with us! -Jeff V.

Rated 5 out of 5 stars

the sales man was very helpful and I…

the sales man was very helpful and I will go back to buy again.

January 18, 2023
Raymour & Flanigan - Exton Outlet logo

Reply from Raymour & Flanigan - Exton Outlet

Thank you for taking the time to leave such a positive review! We are glad to hear that our sales team was helpful during your visit. We look forward to serving you again soon. -Jeff V.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look