Raymour & Flanigan - Fairfield Reviews 

307
TrustScore 4.5 out of 5

4.4

531 US Highway 46, Suite 100, 7004 Fairfield, NJ, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more

Rated 5 out of 5 stars

Today I shopped at the R&F store in Fairfield, NJ. I had the pleasure receiving assistance from Moynul Islam. He was pleasant, patient, knowledgeable about the products, answered all of my question... See more

Company replied

Rated 5 out of 5 stars

Our floor person Shams Uddin, was a top shelf individual who guided us through the whole process. He was highly knowledgeable, not pushy, loved his consultive sales style. He was above all honest... See more

Rated 1 out of 5 stars

Worst service. Instructions not followed, calls not attended to even understand what the issue was, no follow up calls to voicemail, no response to emails. They suddenly send someone to just clean the... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 531 US Highway 46, Suite 100, 7004, Fairfield, NJ, United States

  • 9732272868

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(307)

4,155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and great selection

We had a great experience at Raymour & Flanigan in Fairfield. Michael Grossman greeted us at the door and was very helpful from the start. We shared what type of couch we were looking for and he showed us all the best options and prices and within 30 minutes, we found exactly what we were looking for! There were a great variety of sofas at excellent prices and there is a good financing plan if needed as well. Our new sectional, ottoman and picture will be delivered next Sunday!

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Steve was very helpful

September 27, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Hello Shelley Mcdonald! Thank you for your kind words, we are pleased to know that our sales associate was so helpful! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, Bill Bips was knowledgeable and there was no pressure at all. A great overall experience!

September 25, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review, Jane! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

amazing

Jamis helped us with our very complicated purchase and was amazing! very patient and knowledgeable, and was very kind! highly recommend!

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

We knew what we wanted and they delivered

The person I dealt with was very nice. We were told the couch set we wanted was out of stock due to come back in October. He found us the set and set up delivery for next week! He made sure he knew exactly what we wanted and since everything was done over the phone he made sure to send pictures to be sure we were getting exactly what we wanted.

September 9, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for your review, John. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Beautiful furniture!

Salesperson was both knowledgeable and helpful...

August 30, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Hello Eileen Cunningham! Thank you for your kind words, we are pleased to know that our sales associate was knowledgeable and helpful! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Arnaldo was so helpful and…

Arnaldo was so helpful and knowledgeable. It was a pleasure purchasing our dining set & extra chairs with him :)
My husband and I are loyal Raymour & Flanigan customers and have always had a positive experience . We look forward to purchasing more items from Arnaldo as we “ spruce up “ our home .

August 9, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for your review, Lynn. It's great to hear that your sales person, Arnaldo, was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 2 out of 5 stars

2 Stars

Although I made a purchase, the whole experience was not very customer friendly.

August 1, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Hi Customer. We apologize for the experience you had with our customer service. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account and a leader will reach out to you soon. Be sure to include a brief description of the issue you are experiencing as well. Thank you!

Rated 5 out of 5 stars
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for taking the time to leave a review, Cheryl! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture.

Rated 5 out of 5 stars

Wonderful experience

Lemma was very hospitable, is very knowledgeable of the merchandise. And made our decision so much easier. She helped us pick the best. And her recommendations was appreciate it.

July 15, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you Carmen for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

Great service and selection

I was greeted professionally and shown to area that I was interested in. The sales rep stayed close, but never hovered, ready to explain and answer questions. I never felt pressured or uncomfortable. The selection was extensive and I was able to compare everything available.

July 12, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for taking the time to leave a review, Harvey! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture.

Rated 5 out of 5 stars

Found what I wanted

Found what I wanted, placed my online order and their customer service people were knowledgeable, friendly and answered my questions promptly and professionally.

July 11, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you Ellen for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture.

Rated 5 out of 5 stars

Bill was very helpful and the manager…

Bill was very helpful and the manager matched a price I got. Altogether very good shopping experience. Thank you!

July 9, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you so much for your review! It's great to hear that your sales person, Bill, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Quick delivery very nice delivery…

Quick delivery very nice delivery people salesman was great

July 9, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for your review, Mariann! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Raymour and Flanigan has very nice…

Raymour and Flanigan has very nice furniture and a lot of options. I had two sales consultants and they both were awesome, very helpful and courteous l. I would definitely recommend both Raymour and Flanigan and the 2 sales consultants

They both patiently spent a lot of time with us providing us with the information we needed to make the purchases we needed to make

Had been wanting a split queen adjustable base and mattress, however everywhere I checked online and in stores, I was only seeing split starts with King. My wife was wondering around the store and came across the split queen which I was very excited about

This set is Raymour and Flanigan’s product line and a very wise decision, I am pretty sure there are a lot of other customers needing this option as well

July 9, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for your review! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

The sales rep and manager were both…

The sales rep and manager were both very helpful

July 5, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you for your review, Sharon! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you so much, Vincent, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Badar Abrahim was the nicest salesman…

Badar Abrahim was the nicest salesman I’ve ever met and the furniture is beautiful!

June 12, 2023
Raymour & Flanigan - Fairfield logo

Reply from Raymour & Flanigan - Fairfield

Thank you Lynn for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look