Raymour & Flanigan - Fairfield Reviews 

307
TrustScore 4.5 out of 5

4.4

531 US Highway 46, Suite 100, 7004 Fairfield, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more

Rated 5 out of 5 stars

Today I shopped at the R&F store in Fairfield, NJ. I had the pleasure receiving assistance from Moynul Islam. He was pleasant, patient, knowledgeable about the products, answered all of my question... See more

Company replied

Rated 5 out of 5 stars

Our floor person Shams Uddin, was a top shelf individual who guided us through the whole process. He was highly knowledgeable, not pushy, loved his consultive sales style. He was above all honest... See more

Rated 1 out of 5 stars

Worst service. Instructions not followed, calls not attended to even understand what the issue was, no follow up calls to voicemail, no response to emails. They suddenly send someone to just clean the... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 531 US Highway 46, Suite 100, 7004, Fairfield, NJ, United States

  • 9732272868

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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4.4

All reviews

(307)

4,155 reviews in the last 12 months

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Rated 5 out of 5 stars

The sales associate Lemma was very…

The sales associate Lemma was very conscientious and helpful. She made me feel like she was working with me rather than for a commission

June 12, 2023
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Reply from Raymour & Flanigan - Fairfield

Thank you for your terrific review, Nicholas! It's great to hear that your sales person, Lemma, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Naeem ward was very helpful and…

Naeem ward was very helpful and knowledgeable in explaining everything to me very great sales person. Five stars.

May 18, 2023
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Reply from Raymour & Flanigan - Fairfield

Thank you for your review Dennis Perez We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 2 out of 5 stars

Beware of removal of old mattress policy

Salesperson was knowledgeable and friendly, but no one told us they cannot pick up an old mattress if it has any stains, so we are left to dispose of it.

May 23, 2023
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Reply from Raymour & Flanigan - Fairfield

Hi Caldwell. We apologize for the experience you had regarding your recent delivery. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with the phone number associated to your account and a leader will reach out to you soon. Thank you!

Rated 1 out of 5 stars

The sales person was too pushy

The sales person was too pushy. Did not explain that the great warranty was not automatic, but only applied if it was purchased, prior to delivery. Nor did he explain that I needed special brackets to attach the backboard. Totally inept and concerned only with his commission

May 4, 2023
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Reply from Raymour & Flanigan - Fairfield

Hello Anthony. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email your order #, phone#, and a description of your experience to rfcare@raymourflanigan.com and we'll get you in touch with our Customer Care team. Thank you. -Jeff V.

Rated 5 out of 5 stars

Andrea Cassis is a PRO!

Andrea Cassis is a PRO!! My sister and I walked in and explained our mothers situation and assisted living and she "took over" and guided us with her knowledge and expertise. I saw her business card and I saw that it said something like "presidents club award winner" for Raymour and Flanigan. NOW I KNOW WHY!!! She is a rock star

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Knowledge and helpful salespeople.

April 11, 2023
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Reply from Raymour & Flanigan - Fairfield

Thank you for your review melissa Caruso We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

Horrible, Horrible, Horrible!

Well we thought our salesman Juan in Fairfield knew what he was talking about, but sad to say different. But after spending $17000 on furniture you would think we would get responses back when we reach out! Been nothing but issues since we scheduled the delivery. And now after sending us a bed frame that Juan said would fit our new bed, but didn’t, we have been waiting over 7 weeks for the right one! Now telling us another 5 weeks until they will reach out! The only word to describe this store is Horrible! And two days later I receive a response to this post and how they want me to email management to resolve this! We have spoke to managers and NOTHING has happened! Going on 8 weeks sleeping with a frame that does not fit the bed and keeps rubbing against the panels! It’s a disgrace that we have to wait this long because your salesman did know k ow what he was talking about, and management we spoke with can’t fix the issue in a timely manner! So once again, HORRIBLE, HORRIBLE, HORRIBLE!!!

February 16, 2023
Unprompted review
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Reply from Raymour & Flanigan - Fairfield

Hi Mark. We apologize for the experience you had with our customer service. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com and someone will reach out to you soon. -Jeff V.

Rated 5 out of 5 stars

Tee and Olivia were extremely helpful…

Tee and Olivia were extremely helpful and knowledgeable, and made the process of selecting our items far less daunting than it might have been.

April 3, 2023
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Reply from Raymour & Flanigan - Fairfield

Thank you Stephen Hayes for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Our salesperson Andrea was outstanding

Our salesperson Andrea was outstanding. We had an idea what we wanted and she was able to guide us to a piece that we were delighted with

March 27, 2023
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Reply from Raymour & Flanigan - Fairfield

Thank you Mark Landzert for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 3 out of 5 stars

We love our new dining room furniture

We love our new dining room furniture, but each piece came in damages and had to be replaces.
The Buffet
The pedestal on the table
A chair.

February 21, 2023
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Reply from Raymour & Flanigan - Fairfield

Hi Rose, We are very sorry about your negative experience with us regarding your delivery. We would like to get you in touch with our management team to resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details. We will be in touch as soon as possible. -Jeff V.

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