Hi ! My seller was Josefina she was very pleasant ,professional ,patience and took her time to explain and give us our time to decide what we really want based on your budget , very nice lady ! I hope... See more
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See what reviewers are saying
DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount... See more
I purchased a livingroom set online and chatted with Jason Hicks for clarification and questions because I wanted to ship overseas. He was very helpful throughout the process so I didn't had to go ba... See more
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the fur... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Gateway Drive, 11239, Brooklyn, NY, United States
- 7182355452
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff from beginning to end
The staff from beginning to end. Very knowledgeable on what I wanted and the the purchase smooth without any issues.
January 23, 2024
Reply from Raymour & Flanigan - Gateway
Hello Julia Batista! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Excellent good store
January 15, 2024
Reply from Raymour & Flanigan - Gateway
Thank you, Dave, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Your sales ASSOCIATE DALE EDGEHILL…
Your sales ASSOCIATE DALE EDGEHILL helped me purchased a bed for my boyfriend she was so polite & helpful 😊 I really appreciate her service she was so warm spoken I felt comfortable with her handling my purchase. She was so pleasant I told her I will one day come to the store to actually meet her Dale Edgehill ❤️ needs some type of recognition because she is really DOPE I LOVE ❤️ HER WHOLE ENERGY GENIUNE ❤️
TJ
December 26, 2023
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Tamiko James! Thank you for your kind words, we are pleased to know that our sales associate did such a great job! We hope you're enjoying your new furniture. Thank you!
I like the fact that I was able to shop…
I like the fact that I was able to shop without anyone hovering over me, and yet there was a salesperson close by and I did not have to hunt them down when I came to a decision as to what I wanted to purchase.
October 9, 2023
Reply from Raymour & Flanigan - Gateway
Thank you, Theresa, for taking the time to leave a review. We're so happy to hear that you had a great shopping experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Gateway
Hello Tabitha Gaffney! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Delivery was made in a timely fashion…
Delivery was made in a timely fashion and within the time frame that was given.
October 14, 2023
Reply from Raymour & Flanigan - Gateway
Thank you, Desmond, for taking the time to leave a review. We're so happy to hear that you had a great delivery experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Top Class Customer Service by Dale Edgehill
First, I was greeted with such enthusiasm by Dale Edgehill. Her cheerfulness and positive upbeat attitude just draw people in. My first intention was to purchase 2-bedroom sets. I ended up purchasing all the major pieces for my new home, (3 bedrooms, Living, Dinning and an accent piece), but never with any pressure. Dale spent a great deal of time helping me to select and coordinate the pieces (over a week) and never lost that energy, she was always patient and took my calls, as well as returned my calls even after she left her office just to accommodate my schedule. What took me over two months and still did not accomplish, Dale took no time to accomplish, (the week + was on me because I am indecisive), but all the pieces Dale picked out initially for the space after a video call is exactly what I finally decided on. I loved collaborating with her on this because she didn't only listen, but she heard me and understood the vision I had for my home. Wish I had another home to decorate with her. It was truly a fun and gratifying experience. Natalie B.
October 14, 2023
Unprompted review
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Natalie! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great customer service.
October 13, 2023
Reply from Raymour & Flanigan - Gateway
Thank you, Walter, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Dishonest salesperson
I placed an order for a sofa on Sat. 23 for delivery on Sat. 30. On Friday I called after not receiving a call on Friday 29 to confirm the delivery, only to be told that a delivery was never scheduled and the next weekend delivery would be a three weeks wait. Remembering that the salesperson Sibo kept asking if I could accept the delivery on the 29th Friday repeatedly, It was clear that this was an attempt to make monthly sales goals, and my not being available to accept the delivery on Friday the 29th wasn't going to make her goals. The order was entered as I placed it on hold for a delivery date to be determined. I went to the store on Sat. 30 to speak with the manager after speaking with him on the phone on Friday night. Gerald offered gift cards and no delivery fee if a could take delivery at a later date. I refused and requested a full refund, why don't and will not do business with dishonest people!!!
September 23, 2023
Reply from Raymour & Flanigan - Gateway
Hello Dane M.! Thank you for your feedback. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!
I went to the outlet and explained what…
I went to the outlet and explained what I was looking for and the salesman Shah recommended I go to the main store for options and contacted a salesman there.
Rasheed was helpful and showed me the brands that carried what I was looking for
September 18, 2023
Reply from Raymour & Flanigan - Gateway
Hello Maureen Nocco! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
excellent assistance from Eduardo Rivera !
Eduardo Rivera in Gateway gave us an excellent assitance. He help us a lot to find what we wanted.
September 11, 2023
Reply from Raymour & Flanigan - Gateway
Hello Talia Frias! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
The service was A-1 so far
The service was A-1 so far, I came in the store to be serviced by a qualified woman. Sibo did her thing. Very professional and helpful. Now I just hope the delivery was just as awesome.
August 27, 2023
Reply from Raymour & Flanigan - Gateway
Hello Billie Turner! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Dale Edgehill-great personality!
Dale Edgehill-Excellent sales person. I went to Raymour and Flanigan to find my father a bed for his back, and I was referred to Dale. Dale was easy to talk to. She was courteous and patient with my father. She asked him questions -she really took her time with him. Best experience ever. Our family now have a go to person! .Thanks-Nicola
Raymour & Flanigan, Gateway mall, Brooklyn.
August 18, 2023
Unprompted review
How great of a sales person Dale is at Raymour &Flanagan at Gateway.
Dale has the best customer service etiquette
I've ever experienced. I've just suffered a back injury which limited me to very little time due to extreme pain, Because Dale was so helpful at making me comfortable in one of your sofa set, I ended up staying longer than expected. Dale really took the time to take care of me and my family. She was very welcoming and exceptionally professional. Every customer's dream sales rep.
August 12, 2023
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Roxanne Ramsey! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Service was 👍
June 11, 2023
Reply from Raymour & Flanigan - Gateway
Thank you, Bernard, for your great review. We're happy to hear that you received outstanding service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Good costumer service 🥰
April 16, 2023
Pleasant customer service department
Pleasant customer service department. Very helpful. Easy to get my order in. Hope delivery is good. Scheduled for tomorrow after 10 o'clock am please this is important to deliver after 10 am . I called your office about the delivery time and you are supposed to return the call. No call yet. Please confirm the delivery time!!!!
March 28, 2023
Mis-matched sectional pieces
Ordered a 3 piece Cityscape sectional and received a timely delivery of 3 pieces that looks similar, but on a closer look…pieces are 3 different brands. Still waiting on customer service response!
March 1, 2023
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hi Dawn. We are very sorry to hear about this issue with your order. We would like to get you in touch with our management team to help resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details. We will be in touch as soon as possible. -Jeff V.
Miss Govany L was very helpful and she…
Miss Govany L was very helpful and she also take the time to go around and help me pick out pieces I was looking for. Thanks Miss G
Marcia TrotmanEvans
March 4, 2023
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