Raymour & Flanigan - Gateway Reviews 

Arleen Marston was helpful and knowledgeable which made my purchase easy.

The attention.

I placed my order on line but I received a text from a man name Jason who was super helpful! I was not the easiest picking out what I wanted but he was so helpful and answered every question I had.

I ordered a white vegan leather loveseat online over the tax free weekend. The woman I spoke to was intelligent, informative and patient. I can't wait to receive my new loveseat. Thank You!

very comfortable

Completely disagree, the claims department does not resolve the problems, waiting two weeks even though the insurance is paid. In less than a year, the article gave me a problem. I reported it two weeks ago and I have not received a response.

Excellent service, with a smile! Roxanne is fabulous! I will only work with her 🥰

Had a great experience while shopping at The Gateway Mall in Brooklyn.Roxane,our sales associate was the absolute best, very professional, courteous, helpful and patient making our shopping experience so much more pleasant.

Good customer service 👍

Jadon was a very nice salesman

I've visited the Raymour & Flanigan (Gateway Location in Brooklyn) for several home purchases and yet again, during my most recent visit I received the most exceptional service and assistance. Sales Associate Arleen assisted me in choosing the most durable and suitable mattress at a price I could afford. I appreciate her input.
I highly recommend Ms. Arleen...she's the best!!!!

My husband and I have shopped at Raymour & Flanigan on numerous occasions and at this location but this visit was very different the sales person who assisted us was Shah Mohamed and he was very helpful and because of him we had a great experience Raymour & Flanigan needs more sales person like him

I bought a Sealy mattress with an adjustable bedframe, and I am very pleased in what I got and for the price I paid. Josefina was very accommodating and took good care of me. If I go back to buy more furniture, I will definitely go back to her. She made my whole buying experience very pleasant.

Jason was very patient and helpful. He was a gentleman

Friendly and helpful, staff. Dale was amazing and great, made everything easy! Thank you!

Good service

Shout out to Dale Edgehill. If you're looking for a mattress she's the one to see she knows the mattresses.
I purchased a mattress and had 30 days to try it out. If you're not happy you can choose another one. The first two nights was great. Unfortunately something was defective with the mattress so by the fourth day we could no longer sleep on the bed without pain. So we explained our situation to the store manager and after going back and forth they finally agreed not to make us wait for a new mattress. So now we get to the desk and they can't deliver it for 3 days. So I was upset to say the least after I just spent an hour and a half arguing with these people. Leslie understood the situation and somehow got me next day delivery. Raymour and Flanigan give Leslie a raise. The mattress was definitely defective and I thank the store for doing the right thing.
Now we purchased the Stearns and Forster mattress that Dale recommended when we first told her we were looking for a mattress. She's a good salesperson and will make you laugh at the same time. Thank you Dale. I am 60 so I've had a lot of mattresses throughout my lifetime. The sterns and Foster mattress is the best mattress I've ever slept on. When it's time for a new mattress I will buy the Sterns and Foster again. We only have it two weeks but we love it. The difference between this mattress and the first one I bought was $974. In my opinion I would wait and come back when you have the money to buy the better mattress there is a difference.

First walking into a clean beautiful lighting store and greeted by a nice spoken salesperson. He was very professional, kind and helpful all throughout my visit. Did not rush me making my decision and was very polite until the end of my visit and purchase

I purchased the Carrington Living Room set, along with the “Platinum Protection Plan” August 8, 2023. By late December I noticed the springs on the left side of the sofa gave way. I submitted my first claim early January 2024. As of today, February 5, 2024, three claims were submitted and numerous phone calls were made to get a status of my claims. On January 30th, 2024, I finally spoke with a representative who assured me a technician would call me to gather more information and set up an appointment. I never received a response so I just called customer care again and received a busy signal at 10:15 am on a Monday morning?!?! I paid for $389.99 plus tax for a service that appears useless. I am done trying to repair the furniture that has broken down within four months. I will now contact the New York City Department of Consumer Affairs and get them on involved. I paid for a service and refuse to beg for it.