Hi ! My seller was Josefina she was very pleasant ,professional ,patience and took her time to explain and give us our time to decide what we really want based on your budget , very nice lady ! I hope... See more
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See what reviewers are saying
DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount... See more
I purchased a livingroom set online and chatted with Jason Hicks for clarification and questions because I wanted to ship overseas. He was very helpful throughout the process so I didn't had to go ba... See more
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the fur... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Gateway Drive, 11239, Brooklyn, NY, United States
- 7182355452
4.8
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a rug and it was good…
I purchased a rug and it was good experience at the Gateway Center store.
April 5, 2025
Reply from Raymour & Flanigan - Gateway
Hello Brenda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at our Gateway Center store and that you're happy with your new rug. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Spoke with Dale who was outstanding
Spoke with Dale who was outstanding! Excellent customer service!
April 2, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Joy Fullhardt,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Dale and that you received excellent customer service. Our team is dedicated to providing the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
EXCELLENT SALES TEAM
March 21, 2025
Reply from Raymour & Flanigan - Gateway
Hello Martha,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our sales team excellent. At Raymour & Flanigan, we strive to provide the best service possible, and it's wonderful to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Very Professional
Jason Hicks understood exactly what I was looking for. Also, he was very professional.
February 18, 2025
Reply from Raymour & Flanigan - Gateway
Hello Aleshia,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jason Hicks was able to assist you in finding exactly what you were looking for and that you found his professionalism impressive. At Raymour & Flanigan, we strive to provide exceptional service, and it's always rewarding to know when we've succeeded.
We truly appreciate your 5-star rating and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salesman Jason Hicks was informative…
Salesman Jason Hicks was informative discussing all options with my purchases. Very professional, felt no pressure to purchase.
February 18, 2025
Reply from Raymour & Flanigan - Gateway
Hello Joe,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason Hicks provided you with informative and professional service during your visit. It's wonderful to know that you felt no pressure while exploring your options. We strive to create a comfortable and supportive environment for all our customers, and your feedback reassures us that we're on the right track.
I had visited before and met with Mr
I had visited before and met with Mr. A fool Rasheed. He made me feel so comfortable so I returned. He was so patient and understanding so I decided to make my purchase.
Keep up the good work, Addool.
February 2, 2025
Reply from Raymour & Flanigan - Gateway
Dear Marva Roberts,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our sales associate was courteous and helpful during your visit. Providing excellent customer service is a top priority for us at Raymour & Flanigan Furniture and Mattress Store, and your feedback is truly appreciated.
We hope you are enjoying your new furniture and look forward to welcoming you back to our store in the future. If there is anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
The representative was welcoming
The representative was welcoming, helpful and was able to address our questions and concerns.
January 4, 2025
Great experience
I’m visually impaired so I decided to just call so it wouldn’t be so stressful.. I was lucky to get someone who understood my needs and was patient with me.. this is the second time I’ve purchased and had a great experience.. I have white glove delivery and the protection..
November 22, 2024
Reply from Raymour & Flanigan - Gateway
Hi Dawn,
Thank you so much for sharing your experience with us! We're thrilled to hear that our team was able to assist you in a way that met your needs and made the process less stressful. It's wonderful to know that you had a positive experience both times you've purchased from us. We truly appreciate your continued trust and support. Please feel free to reach out to us directly at rfcare@raymourflanigan.com with your name, number, and a brief description of of this issue so we can assist you further. Best regards, Ashley F. Raymour & Flanigan Customer Care Team
Best regards,
Ashley F.
Raymour & Flanigan Team anything else we can do for you in the future, please don't hesitate to reach out
Reply from Raymour & Flanigan - Gateway
Dear Mayborlin,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience. We strive to provide excellent service to all our customers, and it's clear we fell short in your case. Your comments are important to us, and we'll be addressing this with our team to ensure we improve. If there's anything specific you'd like to discuss, please feel free to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Alex was a pleasure to work with
Alex was a pleasure to work with. If you’re looking for new furniture I would highly recommend this sales representative. Will definitely shop with Alex again.
November 12, 2024
Reply from Raymour & Flanigan - Gateway
Dear Kelley,
Thank you so much for your wonderful review! We're thrilled to hear that Alex provided you with such a positive shopping experience. Your recommendation means a lot to us, and we look forward to welcoming you back to our store in the future. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The moment I entered the store my…
The moment I entered the store my Customer Service Representative Dale ,her approach was awesome.Her ethics and good rapport was all I was looking for.
November 10, 2024
Reply from Raymour & Flanigan - Gateway
Dear Customer,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Dale provided you with such exceptional service and made a positive impression. We take great pride in our team's dedication to customer satisfaction, and it's always rewarding to hear when we've met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Ramon! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
I ordered a mattress online
I ordered a mattress online, the wrong size, I called the store and the salesman was able to assist me in changing my mattress size. He was extremely professional and helpful with me.
November 1, 2024
Reply from Raymour & Flanigan - Gateway
Dear Bethzaida,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our salesman was able to assist you promptly and professionally in changing your mattress size. Your satisfaction is our top priority, and it's wonderful to know that we could help make your purchase right. If you need any further assistance, please don't hesitate to reach out. Enjoy your new mattress!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Gateway
Dear Tracie,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative was able to assist you effectively. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Dear Darlene,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service team. Providing patient and cordial service is something we strive for every day, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Dear Vincent & Frances,
Thank you so much for your kind words and for being such loyal customers! We're thrilled to hear that you had an excellent experience with our salesperson. Your continued support means the world to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Josephine was extremely professional
Josephine was extremely professional, knowledgeable, patient and accommodating as we viewed the furniture. Would definitely recommend this furniture company. The items are quality.
September 23, 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Sale representative polite
Sale representative polite, knowledgeable and he worked within my budget
September 22, 2024
Reply from Raymour & Flanigan - Gateway
Thank you so much for your review, Deborah! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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