DALE, she's the absolute BEST, she is very professional, super friendly and very attentive to all my furniture needs. She was very, helping to select exactly what I needed all the greatest discount... See more
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I purchased a livingroom set online and chatted with Jason Hicks for clarification and questions because I wanted to ship overseas. He was very helpful throughout the process so I didn't had to go ba... See more
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the fur... See more
Dale has the best customer service etiquette I've ever experienced. I've just suffered a back injury which limited me to very little time due to extreme pain, Because Dale was so helpful at makin... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Gateway Drive, 11239, Brooklyn, NY, United States
- 7182355452
4.8
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Jason helped me order and deliver the…
Jason helped me order and deliver the perfect couch for our space. He was very responsive to all my questions and even helped when I needed to adjust the order after placing it. I would highly recommend Jason and the Raymour & Flamigan team.
January 28, 2026
Unprompted review
Thanks Jason!
Jason was a huge help answering a million questions and making some suggestions on how to make the delivery of special order and in stock items easy. He also kept up with letting me know when the furniture would be delivered - a definite plus since the furniture is going to a church rectory where schedules for someone being home vary greatly. Thanks Jason!
October 7, 2025
Unprompted review
Jason Hicks went above and beyond!
I made an online order and when I noticed I hadn’t received my mattresses Jason was able to assist me even though it wasn’t his department. I appreciate him for going above and beyond to meet my needs as a customer.
October 18, 2025
Unprompted review
Having excellent service.
Mr. Hicks was extremely helpful, professional, knowledgeable and polite.
September 7, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Nyesha,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our delivery team exceeded your expectations by arriving early and providing efficient, quiet service while ensuring everything was cleaned up. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you.
We truly appreciate your 5-star rating and look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Jason Hicks was great
Jason Hicks was great. Has some issues with getting an order placed online for MA tax free weekend and he was able to update the invoice and have me squared away in no time.
August 9, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason was able to assist you effectively during the MA tax-free weekend. It's wonderful to know that he could resolve the issue quickly and ensure everything was squared away for you. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The customer service was very helpful…
The customer service was very helpful and they were very nice and friendly thank you 😊
August 7, 2025
Reply from Raymour & Flanigan - Gateway
Hello Susan,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that our customer service team was able to assist you in such a helpful and friendly manner. Your satisfaction is our top priority, and it's always rewarding to know when we've met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Rasheed was very quick and very helpful
July 20, 2025
Reply from Raymour & Flanigan - Gateway
Hello Johansy Nunez,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Rasheed was able to assist you quickly and effectively. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Dear Andrea,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations, despite finding our team professional. Your satisfaction is very important to us, and we would like to understand more about your visit to see how we can improve.
Please feel free to reach out to us directly with any additional details or concerns you might have. We are committed to making things right and ensuring a better experience for you in the future.
Thank you again for your feedback.
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
The Salesman knows the merchandise and…
The Salesman knows the merchandise and was very informative. He was patience and cordial in assisting client in making informed decisions in choosing Rasheen is an asset to your company. Congratulations, Rasheen and keep up the good work!
June 25, 2025
Reply from Raymour & Flanigan - Gateway
Hi Esther,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Rasheen. It's fantastic to know that he was able to assist you with patience and provide you with the information you needed to make informed decisions. We agree that Rasheen is indeed an asset to our team, and your kind words will certainly be shared with him.
We truly appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
I placed an order online and was having…
I placed an order online and was having difficulty. I went on chat and Jason helped me immensely
He walked me through the process and was very patient
I was happy with the experience
June 26, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Linda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason was able to assist you effectively and make your online ordering process smoother. Providing excellent customer service is a top priority for us, and it's wonderful to know that Jason's patience and guidance made a positive impact on your experience.
We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Found the perfect chofa
I had been searching for a chaise sofa (chofa) for a few months and was fortunate to receive help from Asia R. at the Gateway store, who guided me to the perfect one. The Brynn chaise sleeper is an excellent fit for a small living room. She also recommended the Allure end table, which perfectly complements a TV stand I purchased some time ago. Asia was professional, informative (answered my many questions) and helpful.
The selection and payment process were quick and easy. Delivery arrived just minutes after 8 a.m., and everything was set up in under 15 minutes—with no packaging or trash left behind.
It was an excellent experience.
June 25, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Dear Sheree Jackson,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Asia R. at our Gateway store was able to assist you in finding the perfect Brynn chaise sleeper and Allure end table for your living room. It's great to know that her professionalism and knowledge made your shopping experience enjoyable and informative.
We are also pleased that the selection and payment process was smooth and that our delivery team met your expectations with their prompt and efficient service. Your satisfaction is our top priority, and your feedback reassures us that we are on the right track.
Thank you again for choosing Raymour & Flanigan. We look forward to serving you in the future and hope you continue to enjoy your new furniture.
Warm regards,
The Raymour & Flanigan Team
Dale is awesome!
Dale is awesome!! I had the best experience. I love my new couch and mattress. Thanks to my Spice Island massive! XOXO
May 20, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello Louise,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with Dale and that you love your new couch and mattress. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Gateway
Hello Tony,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you with politeness and knowledge. Providing excellent service is a top priority for us at Raymour & Flanigan, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
Purchase Help
I needed information for an online purchase. The representative Jason E. Hicks was courteous and knowledgeable. He made the purchase easy and expedient.
May 24, 2025
Unprompted review
Reply from Raymour & Flanigan - Gateway
Hello SJG,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jason was able to assist you with your online purchase and make the process smooth and efficient. Providing courteous and knowledgeable service is something we strive for, and it's wonderful to know that Jason delivered on that promise.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I visit Raymour and Flanigan over the… Gateway
I visit Raymour and Flanigan over the years, and I’ve always been very helpful to me. I had a problem with my chair is easily replaced and even got a better one, so I am very pleased with the furniture that I have received recently, and in the past.
May 25, 2025
Reply from Raymour & Flanigan - Gateway
Dear Denise King,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you have had such positive experiences with Raymour & Flanigan over the years. It's fantastic to know that our team was able to assist you with your chair and that you are pleased with the replacement.
Your satisfaction is our top priority, and it's always rewarding to hear from valued customers like you. We look forward to continuing to serve you in the future and helping you find the perfect pieces for your home.
Thank you once again for your kind words and for being a loyal customer.
Warm regards,
The Raymour & Flanigan Team
Marleen was the best made my shopping…
Marleen was the best made my shopping experience smooth..
May 17, 2025
Reply from Raymour & Flanigan - Gateway
Hello Maxine,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Marleen made your shopping experience smooth and enjoyable. Providing excellent customer service is our top priority, and it's always rewarding to know when we've succeeded.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I told the rep what my budget was and…
I told the rep what my budget was and he immediately found me something to suit my price. I was able to walk out and pay within estimated time. That for your help.
May 15, 2025
Reply from Raymour & Flanigan - Gateway
Hello Marvelle,
Thank you for sharing your experience with us! We're happy to hear that your sales associate helped you find the perfect item within your budget and that everything went smoothly. Your satisfaction is very important to us, and we're glad we met your expectations. If you need any help or have questions in the future, please feel free to contact us. We look forward to assisting you again!
Best regards,
The Raymour & Flanigan Team
I purchased a rug and it was good…
I purchased a rug and it was good experience at the Gateway Center store.
April 5, 2025
Reply from Raymour & Flanigan - Gateway
Hello Brenda,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at our Gateway Center store and that you're happy with your new rug. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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