Raymour & Flanigan - Gateway Reviews 

I purchased a dining room set since the last week of September and still haven’t received it. Now I’m being told that I would get it after November 17th

This store alway took the time to make me happy with my purchase and they alway worked with me by negotiating the price with whatever I am buying. Also the staff is very attentive and very professional with the way they make the sale to me

Although it was almost closing time Ryan was very helpful and went through the process and answered all my questions.

I was not given any updates on the status of my delivery via text nor email. I had to call to get the status and found out on the day I called the item was being delivered on that same day 👎🏿

Expeditiously executed my order with a delivery date within 2 days.. Awesome customer service.

Excellent salesman that was informative. He took the time to explain everything to me and how warranties and care package for mattress works.

Roxanne Foster was very good and understood what I was looking for. The only think that I was upset about was the delivery charges it was kind of steep.

The sales Representative Claren was very good and he took his time while we made our decision.

Service was great from sales person in store.
When my things are delivered i can elaborate more.

From the beginning of my purchase till the day of delivery, its been all professional. Making my experience excellent.

The sales person was knowledgeable and very helpful. He wasn't pushy which made shopping easy

I just stopped in to possibly change my order that I originally made in February unbeknownst that it was deleted from the system. All said and done I had to have a credit put back in the system. Credit was for 2 a sectional and cocktail table. Was told couldn’t find the table. The manager Mr. White did correct the situation. However it looks as I just made an order that took place in February no fault of mine. The process to from beginning to end took about an hour. This was very frustrating.

I was assisted by Devin Allen who was very kind, patient and helpful. I was able to make my selection and purchase without a glitch!

Kimo was my sales person he greeted my husband and I upon arrival of the store. He offered my husband and I a bottle of water. And he asked what we were looking for. And he showed us pretty much everything the store had to offer. When my husband and I reached a decision. He suggested that we get a protection plan. He briefly explained how the plan worked. Kimo also gave us a business card for any future purchase. Kimo provided great customer service.

Christopher was so helpful and very professional ! Will definitely come back and order my bedroom set with him . Cannot wait for my living room set. Thank you!

Gifta Valda was amazing! Such a pleasant experience and a true professional. She was helpful in selecting the perfect mattress for my needs. I recommend anyone who’s considering buying a mattress to see Gifta❣️

Cynthia Riggins from the Marine Park store in Brooklyn NY, was very polite and professional. She understood what I was looking for and what furniture would best suit my style. She took her time to ensure me that Raymour and Flanigan will provide the best delivery options. It was a real pleasure talking with her.

I give 3 stars only because they didn't have my items in stock and I have to wait weeks for the items I ordered .