Raymour & Flanigan - Halfmoon Reviews 161

TrustScore 4.5 out of 5

4.7

1695 Route 9, 12065 Clifton Park, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

I recently purchased a living room set from this location. I worked with a fantastic designer named Erica Shipe. It was a great experience working with her. She was very knowledgeable and patience. I... See more

Rated 5 out of 5 stars

Our salesman was very helpful and personable. He helped us find the exact couch we were looking for within the first 5 minutes of being in the store. The entire process took less than 30 minutes and w... See more

Company replied

Rated 5 out of 5 stars

Brian was helpful and listened to our goals for the purchase. He was present, but not clingy. Dan and I both agreed that he was sincere. R&F was the first of three stores we visited. We let... See more

Company replied

Rated 5 out of 5 stars

Great customer service, Corey and Malisa were exceptional. They took the time to listen, show us several sets as well as show us how we could put chairs with a different table. We never felt rushed... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1695 Route 9, 12065, Clifton Park, NY, United States

  • 5183739337

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My salesman is Stephen Perez

My salesman is Stephen Perez I have been shopping.at raymour Flanagan for.a.very long.time.there has never been.a.better salesperson in all the years I have been shopping at raymour Stephen is.the best by far he is such a good person thank you maureen.and.anthony dando

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

People were kind and listened to…

People were kind and listened to exactly what I was looking for.
I would have appreciated someone helping me look for what I wanted but sometimes that's the way it goes.
I will certainly return for my next purchase.

April 12, 2026
Rated 5 out of 5 stars

Excellent experience

I recently purchased a living room set from this location. I worked with a fantastic designer named Erica Shipe. It was a great experience working with her. She was very knowledgeable and patience. I would definitely recommend Erica if you are looking for a pleasant shopping experience.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery did not occur on scheduled date

The delivery was scheduled for 2/11/26 with a time frame of 1:30pm-4:30pm. The delivery came early (around 12:00pm) while I was not home. I took time off of work to be here during the scheduled time. I called the manager at approximately 1:30pm at the Clifton Park location, who advised me that the delivery people were unable to return due to having already headed south for the day. In the end, I utilized time off from work that was not necessary. I had to reschedule the delivery for Saturday, 2/14/26, which was the earliest date available.

February 9, 2026
Rated 5 out of 5 stars

Rebecca Kane was great

I had gone to the Latham store to buy a couch to replace my old one. They were way too pushy so I went to the Clifton Park store the next day. Rebecca Kane introduced herself immediately but when I told her I just wanted to look around, she kindly told me I could do that but that she’d be available if I needed help. After getting a feel for what I wanted, I asked her to help me. I told her I wanted a couch that wasn’t too deep and a recliner. I also gave her the dimensions of my room so she could see if the furniture would fit. She knows the store well and recommended a couch and then a push-back chair at a completely different location in the store. They matched perfectly and were exactly what I wanted. She measured them against my living room square footage and assured me they would fit.
If it hadn’t been for Rebecca’s knowledge, I probably wouldn’t have been able to find what I wanted. I’m lucky she was the one who took care of me.
Rebecca is an asset to your company. She’s great! I’m keeping her business card so that I can contact her when I need more furniture, beds, etc.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

They delivered on time!

They delivered on time. Carried the old mattress out. Brought everything in and set up and explained how it worked. Loved that they showed us how to raise the whole bed so we could make it. Slept in it last night, really comfortable. Guys were great! Thank you❣️

September 22, 2025
Rated 1 out of 5 stars

Scam

I'd give it no stars but there's no option. 4 years ago today i bought two couches, a dinning room set, tree hall, and a kitchen island so i spent some money. I was sold this platiumn protection that was suppose to cover pet damage, etc. Everyone do not listen to the sale people READ THE FINE PRINT BEFORE COMMITTING bc it doesn't cover what was promised but that's not my biggest problem. My middle cushion to my couch is ripping at the seam where the zipper is and i put in a claim for that. Along with an order for a back cushion that won't be covered in my promised protection plan. I recieve a call back and they tell me the couch is no longer stocked, and no longer in their factory. So a couch i bought 4 years ago trying to get a replacement part for doesn't exist anymore. I will never spend another dime at Raymour & Flanigan, I will tell all my loved ones, friends and anyone i know, all the patient's i meet in my day to never buy from this sham of a place again.

August 27, 2025
Unprompted review
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hello Jaimee,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your purchase and the protection plan. It's concerning to hear that the coverage did not meet your expectations and that we were unable to provide the replacement parts you needed.

We strive to offer quality products and services, and it's clear we fell short in your case. Your feedback is invaluable and will be shared with our team to help improve our processes and communication regarding protection plans and product availability.

Please feel free to reach out to our customer service team directly if there's anything further we can do to address your concerns. We appreciate your past business and hope to have the opportunity to restore your confidence in us.

Thank you again for your feedback.

Sincerely,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Our salesperson Erica was excellent.

Our salesperson Erica was excellent.
She is knowledgeable, personable and efficient. We would recommend.

August 24, 2025
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hi Paul,

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Erica provided you with excellent service. It's great to know that her knowledge, personable nature, and efficiency made your experience a positive one. We truly appreciate your recommendation and look forward to serving you again in the future.

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Love to just go and look without being…

Love to just go and look without being pressured.

August 17, 2025
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hello Janet,

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoy visiting our store and appreciate the relaxed atmosphere. Our team strives to create a welcoming environment where you can explore at your own pace without feeling pressured. Your kind words and perfect rating mean a lot to us. We look forward to seeing you again soon!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Marie is the sales person we always…

Marie is the sales person we always use. Fantastic!

July 16, 2025
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hello Donna,

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Marie has consistently provided you with fantastic service. It's always our goal to ensure our customers have a great experience, and we're delighted that Marie has been able to assist you so well. We truly appreciate your loyalty and look forward to serving you again in the future.

Best,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Erica was a significant help to finding…

Erica was a significant help to finding what i was looking for. Very knowledgeable.

July 21, 2025
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hello Heidi,

Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that Erica was able to assist you in finding exactly what you were looking for. Her knowledge and dedication to helping our customers are truly appreciated, and it’s wonderful to know she made such a positive impact on your visit.

We really value your feedback and your fantastic 5-star rating! If there’s anything else we can do for you or if you have any more questions, please don’t hesitate to reach out.

Best regards,
The Raymour & Flanigan Team

Rated 4 out of 5 stars

Satisfied Customer.

There was a large selection to chose from for each item I purchased. The prices were reasonable, delivery times convenient and shopping online was a breeze. I have purchased furniture from Raymour & Flanigan in the past and have always been satisfied with the quality.

July 19, 2025
Raymour & Flanigan - Halfmoon logo

Reply from Raymour & Flanigan - Halfmoon

Hello Michael,

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our selection extensive and our prices reasonable. It's great to know that our online shopping experience and delivery times met your expectations. We truly appreciate your loyalty and are delighted that you've been satisfied with the quality of our furniture in the past.

Your feedback is invaluable to us as we strive to provide the best possible service and products to our customers. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

Best regards,
The Raymour & Flanigan Team

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