Easy order and payment with in home imaging to make sure the choice is perfect. In store support was very helpful and patient with great choice recommendations.
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I normally don’t write these but I had such a great experience here. The salesman, Adam, was not pushy but still helpful. He answered all of my questions and was very kind and easy to talk to. I will... See more
Company replied
Had a horrible experience with store manager Craig! He was absolutely rude and never cared to change his attitude, even when confronting him to tell him to never speak to a customer like that. His re... See more
Our salesman greeted us as we came in the store and was very knowledgeable, professional, and explained everything very well. It was probably the first furniture store where we weren’t stalked by th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
371 W. Eisenhower Drive, 17331, Hanover, PA, United States
- 7179691596
4.8
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Super simple and I texted with the chat…
Super simple and I texted with the chat and they were so polite and helpful.
November 12, 2024
Reply from Raymour & Flanigan - Hanover
Hi Jennifer,
Thank you so much for sharing your positive experience! We're thrilled to hear that our chat team was polite and helpful. Your satisfaction is our top priority, and it's great to know that the process was super simple for you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Hanover
Thank you so much for your review, Jason! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
We were greeted by Adam right away and…
We were greeted by Adam right away and offered some help. He explained what was on sale and how the store was laid out, for what we were looking for. Our salesman then followed up a few times during us trying to decide on a direction we wanted to go. He even helped carry the pillows for me to color match different fabrics. It was a stress-free process from start to finish.
October 14, 2024
Reply from Raymour & Flanigan - Hanover
Dear Rosemary,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Adam provided you with such attentive and helpful service. It's great to know that he made your shopping experience stress-free and enjoyable, from explaining the sales and store layout to assisting with color matching. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Representative knew exactly what I…
Representative knew exactly what I wanted and found the perfect chair. Very quick and easy.
October 5, 2024
Reply from Raymour & Flanigan - Hanover
Hi Virginia,
Thank you so much for your wonderful review! We're thrilled to hear that our representative was able to help you find the perfect chair quickly and easily. Your satisfaction is our top priority, and it's great to know we met your expectations. Enjoy your new chair, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
No pushy salesman
No pushy salesman. Shopped around found what I liked then salesperson was very friendly in completing sale. Answered all my questions
October 4, 2024
Reply from Raymour & Flanigan - Hanover
Hi Michael,
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed a pressure-free shopping environment and found our salesperson friendly and helpful. It's great to know that all your questions were answered to your satisfaction. We appreciate your kind words and your 5-star rating. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Raymour and Flanigan Furniture
Don Langhirt was an excellent consultant - very courteous, friendly and knowledgeable regarding customer service.
Also, the furniture was high quality, and reasonably priced, equating to best value ... it was actually a pleasure wandering the store.
September 24, 2024
Reply from Raymour & Flanigan - Hanover
Hello Jim Dolan We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Salesperson really wanted to get us the…
Salesperson really wanted to get us the perfect fit mattress.
August 19, 2024
Reply from Raymour & Flanigan - Hanover
Dear David,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our salesperson was dedicated to helping you find the perfect mattress. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. Enjoy your new mattress, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Adam was patient and kind …… and very…
Adam was patient and kind …… and very helpful!!!!
Excited for sectional to arrive Sunday . He gave clear instructions if sectional was damaged upon arrival .
I recommend him to all in need of a great shopping experience with selecting new furniture .
August 19, 2024
Reply from Raymour & Flanigan - Hanover
Hi Angie,
Thank you so much for sharing your wonderful experience with Adam! We're thrilled to hear that he provided you with the patience, kindness, and helpfulness you deserve. It's fantastic to know that you felt well-informed about the delivery process and are excited for your new sectional to arrive. Your recommendation means a lot to us, and we hope you enjoy your new furniture for years to come. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
This was the first time in store
This was the first time in the store what a beautiful store lots to see ,and wonderful salesman Donald Langhirt no pressure but very helpful.I think it expensive I just hope it all holdes up.
August 18, 2024
Reply from Raymour & Flanigan - Hanover
Dear Clyde,
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your visit to our store and found it beautiful with plenty to see. It's wonderful to know that Donald provided you with helpful and pressure-free assistance. We understand that quality is important, and we strive to offer products that stand the test of time. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Outstanding Experience!
Great selection to choose from, everyone was friendly and helpful, no pressure sales, and easy checkout. We felt at ease talking with and asking questions to Adam? (at the Hanover store) as he was knowledgeable, helpful and thorough.
August 10, 2024
Reply from Raymour & Flanigan - Hanover
Hi Scott,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our selection and had a positive experience at our Hanover store. It's great to know that Adam was able to assist you effectively and make you feel comfortable during your visit. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Hanover
Hi Joseph,
Thank you so much for your kind words! We're thrilled to hear that Monique was able to assist you effectively. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
It's an uncomfortable feeling
When walking into the store, I see several sales vultures awaiting the next customer. It's just not a comfortable feeling. Sales folks were fine, the Customer Service Team could use more training in positive customer service. I was told to expect my product by Thurs/Friday of the next week. The CS team called to say the product was in - a warehouse, who knows where on the Tuesday before I expected the product. It took another full week to get the item from the warehouse to the store for pickup. While the chair is great so far; I doubt I ever return to the Hanover Store.
June 25, 2024
Unprompted review
Reply from Raymour & Flanigan - Hanover
Hello Katie We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!
Found Exactly What We Were Looking For
We drove more than 50 miles to the Hanover store. We found the lift recliner we previously saw on the web page and made the purchase within 20 minutes. Adam was knowledgeable and helpful with demonstrating the product. We look forward to another visit/purchase in the near future!
June 14, 2024
Unprompted review
Reply from Raymour & Flanigan - Hanover
Hello ES Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Reply from Raymour & Flanigan - Hanover
Thank you so much for your review, Dale! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Hanover
Thank you so much for your review, Chris! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Hanover
Hello Debra Zickafoose! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Jose was very helpful
Jose was very helpful. He allowed us to take our time and look around without any pressure. Great experience and we got exactly what we were looking for at a fabulous price.
May 25, 2024
Reply from Raymour & Flanigan - Hanover
Hello Janet Weitkamp! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Scott was very personable and helpful.
May 18, 2024
Reply from Raymour & Flanigan - Hanover
Hello Barbara Rang! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Hanover
Thank you so much, Sarah, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Details, details, details...
Everything about the items we ordered were very clear with important details like exact measurements and great visuals provided. It was easy to find more information about the warranty and delivery. We had visited the store in person and were very glad that we could recognize the salesman who helped us make a decision, even though we decided we needed a bit more time including ordering a fabric swatch to finalize our order.
April 20, 2024
Reply from Raymour & Flanigan - Hanover
Thank you, Linda, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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