Monique was knowledgeable @ pleasant. She made this interaction easy & I would definitely ask for her help the next time using Raymor & Flanagan!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I normally don’t write these but I had such a great experience here. The salesman, Adam, was not pushy but still helpful. He answered all of my questions and was very kind and easy to talk to. I will... See more
Company replied
Had a horrible experience with store manager Craig! He was absolutely rude and never cared to change his attitude, even when confronting him to tell him to never speak to a customer like that. His re... See more
Our salesman greeted us as we came in the store and was very knowledgeable, professional, and explained everything very well. It was probably the first furniture store where we weren’t stalked by th... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
371 W. Eisenhower Drive, 17331, Hanover, PA, United States
- 7179691596
4.8
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and knowlegdible personnel.
Friendly and knowlegdible personnel.
A well laid out store.
Ms Grogan is a very personable salesperson.
Sale was executed easily
January 27, 2023
Reply from Raymour & Flanigan - Hanover
Thank you Robertfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
GREAT customer service!
Our sales person Adam K. was awesome - just the right mix of information/helpfulness and hands-off! The delivery was smooth and VERY professional! Will continue to shop Raymour & Flanigan for all our furniture needs.
January 28, 2023
Reply from Raymour & Flanigan - Hanover
Thank you Kris Snyder for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Hanover
Thank you W.for your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
The Right Stop
Our salesperson, Skyler, was very knowledgeable but not pushy. He answered every question and was fun to work with. The selection was very broad and gave us the ability to get exactly what fit our needs and our wants. Will be back and will recommend to others.
January 28, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for taking the time to leave such a positive review. We're glad to hear that your sales person provided you with excellent service and that our selection met your needs. -Jeff V.
Reply from Raymour & Flanigan - Hanover
Thank you Larry for your 5 star review. We're happy to hear your salesman was so helpful!! -Jeff V.
Donna and Skyler were professional and…
Donna and Skyler were professional and so helpful. They both spent a lot of time with me while I got to build my kitchen table. It's a special custom table, a Canadel and I couldn't be happier!
January 22, 2023
Reply from Raymour & Flanigan - Hanover
Thank you so much for taking the time to leave us a review! We're happy to hear that our team was so helpful in building your custom Canadel kitchen table. We hope that you enjoy your new table for many years to come. -Jeff V.
We had been to a few other furniture…
We had been to a few other furniture stores and really don't like the pressure of furniture shopping. We stopped in to R&F on a whim to see if they had anything we would like. Skyler met us at the door and pointed us in the right direction but let us explore the showroom without being a helicopter salesperson. This actually made our decision easier without that pressure. We found a few items we liked and we found Skyler to be very personable, intelligent, and pleasant to work with. He really went above and beyond to make sure we were all set. All without any pressure. 2 day delivery is absolutely amazing! Other options for delivery at other stores is 6 week minimum. That's crazy. Overall awesome experience!
January 21, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for taking the time to leave a review, Elizabeth! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.
We didn't feel pressured to buy…
We didn't feel pressured to buy anything, Zoe the employee was helpful in understanding about the furniture. The delivery price is high and we live nearby, so going to pick up ourself. It would be nice to have a separate fee for the store to put the tables together instead of us. We are worried if a piece is damaged when we get home, will we have trouble getting it replaced.
January 20, 2023
Reply from Raymour & Flanigan - Hanover
Thank you Josephine for your review. We're glad to hear that you had a great experience with your sales person!! We understand your concern about the pickup. Feel free to email us at rfcare@raymourflanigan.com if you need further assistance. Thank you. -Jeff V.
Helped quickly with a knowledgeable…
Helped quickly with a knowledgeable sales person. I wasn't pushed into the most expensive but got to decide for myself, knowing what I needed, after gentleman explained the quality of your products. I think I made the best choice.
January 13, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for your review Deborah Metz We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
I normally don’t write these but I had…
I normally don’t write these but I had such a great experience here. The salesman, Adam, was not pushy but still helpful. He answered all of my questions and was very kind and easy to talk to. I will definitely come back next time I need another furniture item! Sometimes you can feel really bombarded when you walk into these places but never once did I feel like that. Thank you Adam!
January 20, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for taking the time to write this wonderful feedback. We are happy to hear that your salesman provided a great customer service experience for you by being informative and friendly without being pushy. We truly appreciate your business and are looking forward to your next visit! -Jeff V.
Zoe’ was very helpful in assisting me…
Zoe’ was very helpful in assisting me with my purchase and explaining the process for delivery and setup.
January 19, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for taking the time to leave this wonderful review! We are delighted to hear that your sales person provided you with excellent assistance during your purchase and delivery process. We truly appreciate your business and hope to serve you again in the future. -Jeff V.
Everyone was very nice and helpful
January 17, 2023
Reply from Raymour & Flanigan - Hanover
Thank you so much for taking the time to leave feedback on your recent experience with us. We're happy to hear that our team was nice and helpful!! -Jeff V.
Really nice selection of sofas
Really nice selection of sofas. Found exactly what I was looking for. Salespeople were very helpful yet did not “hover” over you. Prices are very reasonable.
January 17, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for taking the time to leave such a kind review! We are happy to hear that you found exactly what you were looking for and that our salespeople were able to provide helpful assistance without being too pushy. We take pride in offering a wide selection of quality sofas at reasonable prices and look forward to serving you again in the future. -Jeff V.
Worked with Justin to get a great deal…
Worked with Justin to get a great deal on our new living room set. He kept us informed, communicated quickly, and ensured we understood all the considerations.
January 15, 2023
Reply from Raymour & Flanigan - Hanover
Thank you so much for your positive review! We're happy to hear that your salesman provided you with excellent service and helped you find the perfect living room set. We appreciate your business and hope to work with you again in the future. -Jeff V.
The experience was very pleasant
The experience was very pleasant. Got everything we needed and Donna was a pleasure to work with.
January 14, 2023
Reply from Raymour & Flanigan - Hanover
Thank you Chris Laughman for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.
Bedroom furniture purchase
Leah was very helpful and full of information about the brands and products. The Hanover location has a beautiful showroom!
January 12, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for your review Wade &Jen Bryant We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
The very nice saleslady was very…
The very nice saleslady was very patient and understanding of my needs and helped me find the right recliner. I will shop at your store again. Your sale prices are lower than other stores for quality furniture.
January 12, 2023
Reply from Raymour & Flanigan - Hanover
Thank you so much for taking the time to leave this kind review! It pleases me to see that you appreciated the service provided by our sales person, and we're glad to hear we could help you find the right recliner. We look forward to your next shopping visit with us. -Jeff V.
Reply from Raymour & Flanigan - Hanover
Thank you Tm for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.
Great Staff in every area
Great Staff in every area. Spent the time l needed to get the perfect furniture.
January 12, 2023
Reply from Raymour & Flanigan - Hanover
Thank you Mitch Fisher for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.
terrific from start to finish
January 3, 2023
Reply from Raymour & Flanigan - Hanover
Thank you for your excellent review C Shaw. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.