Raymour & Flanigan - Hanover Reviews 

180
TrustScore 5 out of 5

4.8

371 W. Eisenhower Drive, 17331 Hanover, PA, US


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Rated 5 out of 5 stars

Monique was knowledgeable @ pleasant. She made this interaction easy & I would definitely ask for her help the next time using Raymor & Flanagan!

Rated 5 out of 5 stars

I normally don’t write these but I had such a great experience here. The salesman, Adam, was not pushy but still helpful. He answered all of my questions and was very kind and easy to talk to. I will... See more

Company replied

Rated 1 out of 5 stars

Had a horrible experience with store manager Craig! He was absolutely rude and never cared to change his attitude, even when confronting him to tell him to never speak to a customer like that. His re... See more

Rated 5 out of 5 stars

Our salesman greeted us as we came in the store and was very knowledgeable, professional, and explained everything very well. It was probably the first furniture store where we weren’t stalked by th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 371 W. Eisenhower Drive, 17331, Hanover, PA, United States

  • 7179691596

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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Replied to 0% of negative reviews

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4.8

All reviews

(180)

4,070 reviews in the last 12 months

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Rated 5 out of 5 stars

We were greeted with a friendly smile

We were greeted with a friendly smile. The gentleman showed us to what we were looking for and then left us alone to browse, but kept returning to check on us and answer our questions.

January 11, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you for taking the time to leave a review, Dawn! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Professional staff and quality furniture

The staff at the Hanover store were very helpful in every aspect in purchasing a recliner. I would highly recommend this store

January 7, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you for taking the time to review our store! We're glad to hear our staff was helpful in your search for a recliner. We appreciate your recommendation and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

This new office in Hanover

This new office in Hanover, PA is doing an awesome job. Craig the General Manager met us at the door. Adam Kotzman was our fantastic consultant. The first sofa he took is to was perfect, after I gave him the dimensions of what we needed for my short mom. He called Christy (home decorator) to help with finding an appropriate end table, which was perfect. Madison was an excellent person to help us close the deal and sign the contract. Looking forward to a quick delivery next week. We will shop here again! Great staff, great inventory, and positive environment.

January 10, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you for sharing your wonderful experience at our Hanover, PA location! We appreciate your kind words about our team members and are happy to hear that your shopping experience a successful one. We look forward to providing you with quick delivery and hope to have the opportunity to be of service to you again soon! -Jeff V.

Rated 5 out of 5 stars

We have bought a couch and a tv stand…

We have bought a couch and a tv stand so far from here & plan on buying everything from here from now on!

January 8, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you so much for your trust in our business and we're pleased that you're happy with your purchases so far. We look forward to serving you again soon! -Jeff V.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. All questions were answered. Knowledgeably and sales rep was not pushy.

January 9, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you for your kind words about our customer service and sales rep. We believe in providing knowledgeable and helpful service without any pressure. We appreciate your business and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

Adam, friendly & professional

Adam, Mary & Natalie were V friendly & made my purchase go v smoothly. Adam was friendly & professional without being intrusive while we sat in a LOT of chairs.. A pleasure todo business with

January 7, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that our team provided you with exceptional service during your recent visit to our store. We take pride in our customer service and we are delighted to hear that we provided a smooth and enjoyable experience for you. Thanks again for choosing to do business with us – we look forward to working with you again soon! -Jeff V.

Rated 5 out of 5 stars

Zoe who helped us we friendly and very…

Zoe who helped us was very friendly and very helpful with helping us make a decision. She made us feel special and cared for.

January 6, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you Thomas Oneill for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

My sales rep and the store manager.

My sales rep and the store manager.

They were awesome

December 24, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you Jesse Barley for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Right product at the right time

Right product at the right time. Zoe was a pleasure to work with.

January 3, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you Edmond Duffy for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The sales person Adam was very…

The sales person Adam was very personable and helpful. The manager Craig was also very personable and respectful. I had a minor concern about my purchase however of those two gentleman quickly and to my wishes resolved the issue. Overall a great experience.

January 3, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you James Clark Jr for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

The sales team was incredible

The sales team was incredible. I don't like when I am attacked when I walk in the door. They greeted us and asked if they could help but stepped aside and let us look around which means alot to me. I will definitely go back.

January 2, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you Teresa Haddox for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Great customer service

I was looking for a new mattress and stopped in to take a look since this store was new to me. I was greeted by an associate very quickly and explained what I was looking for in a mattress. I was really pleased with the selection of mattresses and I tried out quite a few. The associated answered all of my very many questions on everything from mattress composition to weight to whether an adjustable base would fit within my existing bed frame. Believe me when I say I had a ton of questions and she went out of her way to make sure I had an answer. If she didn't know, she found out for me. The pricing was clear and competitive with online stores and other nearby retailers. The return/exchange policy was generous. Delivery was a piece of cake even on what turned out to be a rainy day. The two gentlemen set up my mattress and power adjustable base and made sure everything was working and took away my old mattress and base. They were polite and prompt and communicated clearly on when I could expect delivery. I've only had my mattress for a few days, but I'm very pleased with my selection. I would definitely shop here again.

December 29, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you for your excellent review Dawn L. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

I was greeted immediately

I was greeted immediately. Polite and welcoming staff. All my questions were answered and I was given time to browse alone and with staff. I purchased a loveseat and sofa. I will recommend and return.

January 2, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you Tammy for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Zoe our salesperson was awesome to work…

Zoe our salesperson was awesome to work with and we are returning for more this week.

January 2, 2023
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Reply from Raymour & Flanigan - Hanover

Thank you Jeremy Brown for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Hanover

Thank you James Rowe for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Our salesman greeted us as we came in…

Our salesman greeted us as we came in the store and was very knowledgeable, professional, and explained everything very well. It was probably the first furniture store where we weren’t stalked by the salesman as we looked around and that made our experience even better. So far overall a great experience.

December 31, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you Todd Schaeffer for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Fun visit!

Skyler was our salesman and he was amazing! We not only got expert help and advice about mattresses and matching bedroom pieces, but had quite a few laughs!! Will definitely go back again!

December 30, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you Joann Sites for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Sales people are not pushy while being…

Sales people are not pushy while being very kind and helpful. Leah made sure to help us find what we were looking for. We will back again. Thanks for coming to Hanover!

December 30, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you Mike Klunk for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Leah was very helpful with anything I…

Leah was very helpful with anything I asked. If she didn’t know she went to Madison who was happy to help.

December 29, 2022
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Reply from Raymour & Flanigan - Hanover

Thank you for taking the time to leave a review, Mickayla! We're happy to hear that our team was helpful!! Enjoy your new furniture. -Jeff V.

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