We bought tow rocker recliners, a sectional couch, and a dining table and chairs about six months ago. Already both rockers unusable. The welds on the base of each one broke. They can rock and won’t r... See more
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See what reviewers are saying
Michelle D. provided an amazing customer experience! I had a question about a tv console and, truthfully, I was not expecting to get an answer. But Michelle came on and did super quick research and ca... See more
Company replied
The sales representative was very helpful and friendly during both my visits. I've always felt very pressured when I have visited the store before. A customer wants to go in, check out what's in the... See more
Company replied
Your consultant, Shaunah Pilling, was so friendly. She was helpful without "hovering," and her knowledge of the products you carry was vast. I had all intentions of just looking for furniture for my... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1001 Fairmount Avenue, 14701, Jamestown, NY, United States
- 7164833111
3.7
Average
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought tow rocker recliners
We bought tow rocker recliners, a sectional couch, and a dining table and chairs about six months ago. Already both rockers unusable. The welds on the base of each one broke. They can rock and won’t recline. I had a service appointment, the technician said he would order parts to fix both. That never happened. I called again and the manger placed the order. But for now a month I have two chairs that can’t be used. I have called numerous times and nobody seems to care. I would highly recommend going anywhere else!
May 1, 2026
Unprompted review
Purchased a kitchen island
Purchased a kitchen island. Looked nice in the store. After delivered I find the doors dont stay closed. AND the side compartment for a small garbage container is a problem as they dont sell the size to fit in there. I have looked all over. I called the store and they said that was an issue. They wont take returns. Also said they'd see if they could find a bin. I NEVER HEARD BACK!! So they can sell defective products BUT dont stand behind them.
May 1, 2026
Unprompted review
Great care and sensitivity for Mom
Very helpful finding a chair for my mother in Assisted Living. The patience, loaner wheel chair, and sensitivity were noticed and appreciated from the Jamestown, NY staff. Thank you!
Jeff
September 7, 2025
Reply from Raymour & Flanigan - Jamestown
Hello Kenneth,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Joe provided you with knowledgeable and polite service during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience at Raymour & Flanigan. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We enjoy that the employees greet us…
We enjoy that the employees greet us and then allow us to browse for our item then watch and come to assist when it looks like we have found something. All were very helpful when we found what we wanted and continued through the purchase
May 22, 2025
Reply from Raymour & Flanigan - Jamestown
Hello Canton Street,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the balance of being greeted and given the space to browse at your own pace. Our team strives to be attentive and helpful, and it's wonderful to know that they were able to assist you effectively when you found what you were looking for. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Experience
The sales representative was very helpful and friendly during both my visits.
I've always felt very pressured when I have visited the store before. A customer wants to go in, check out what's in the store and ask questions when needed. They don't want to be followed around and questioned or pressured.
April 27, 2025
Reply from Raymour & Flanigan - Jamestown
Dear Debra,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that our sales representative was able to provide you with a helpful and friendly experience during your visits. It's important to us that our customers feel comfortable and at ease while exploring our store, and we're glad to know that this was your experience.
We understand your concerns about feeling pressured in the past, and we are continually working to ensure that our customers can shop at their own pace and receive assistance only when they need it. Your feedback is invaluable in helping us improve our services.
We appreciate your 5-star rating and look forward to welcoming you back to Raymour & Flanigan in the future. If you have any further comments or need assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Lucas assisted me with finding the…
Lucas assisted me with finding the perfect mattress, couch and recliner!
Highly recommend coming here! The staff is absolutely amazing too!
March 22, 2025
Unprompted review
Reply from Raymour & Flanigan - Jamestown
Hello Abigael,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Lucas was able to assist you in finding the perfect mattress, couch, and recliner. It's fantastic to know that you highly recommend our store and found our staff to be amazing. Your kind words and 5-star rating mean a lot to us, and we look forward to welcoming you back to Raymour & Flanigan in the future.
Best regards,
The Raymour & Flanigan Team
I worked with Joe T in Jamestown
I worked with Joe T in Jamestown. He went above and beyond to help me get samples and get everything I needed ordered. Five stars!
March 17, 2025
Reply from Raymour & Flanigan - Jamestown
Hello Dan,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Joe T in our Jamestown store provided you with exceptional service and helped you get everything you needed. Your five-star rating means a lot to us, and we'll be sure to pass along your kind words to Joe and the team. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Jamestown
Hello Sandra,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our friendly staff. Providing excellent customer service is a top priority for us, and it's wonderful to know that our team made your visit enjoyable.
If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Jamestown
Thank you so much, Dawn, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Jamestown
Thank you so much, Lucille, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Mary was very knowledgeable and easy to…
Mary was very knowledgeable and easy to work with!!
August 22, 2024
Reply from Raymour & Flanigan - Jamestown
Hi Karen,
Thank you so much for your wonderful review! We're thrilled to hear that Mary was able to provide you with knowledgeable and easy assistance. We strive to offer the best service possible, and it's great to know that Mary met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great service
Sales associate was friendly, not pushy and answered all my questions, love the financing they offered
August 2, 2024
Reply from Raymour & Flanigan - Jamestown
Hi Karen,
Thank you for taking the time to share your experience with us! We're delighted to hear that our sales associate was able to assist you in a friendly and helpful manner. It's great to know that you appreciated the financing options we offer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
I was in the market for a new recliner…
I was in the market for a new recliner and spent nearly an hour looking at different recliners. There was not a salesperson to be found for my questions. Instead I went to Layfette Corners, where they greeted me at the door, and I purchased my $900 recliner.
May 17, 2024
Unprompted review
Our sales person was great!
Our sales person was great. She was very helpful and friendly.
June 20, 2024
Reply from Raymour & Flanigan - Jamestown
Hello Chris Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
My Entire Experience
The sales representative, "Shaunah", was very helpful during my search for my furniture. I had looked around for awhile, ( like i had wanted to ), before speaking with her. She walked with me patiently, as i went around to each piece of furniture i liked, before i made my decision. There must have been a dozen pieces i was looking at. Shaunah patiently, walked around with me to each piece, giving me information and prices on each one. There was no pressure to purchase anything. Through the process of elimination, i narrowed it down to three pieces. Her patients, and her knowledge of the furniture, made me feel both relaxed and informed. I did purchase a loveseat and two recliners. "My thanks to Shaunah for all her help". I do believe she assisted me in picking out the best peices for my needs... I couldn't have been more happy when they were delivered, and i saw how well they fit in my living room. All three were the colors and style i was looking for, and look beautiful in my home... I wanted to also say, the delivery guys were great. They arrived exactly on time. They were friendly and curitious, as they positioned each piece exactly where i wanted them. The guys made quick work of the delivery. They were neat, clean, and professional, while doing their job, from start to finish. Hats off to them! "Great experience all the way around"... I will make other purchases at Raymour & Flanigan in the future. I will, and already have, recommened Raymour & Flanigan to my family and friends. I highly recommend shopping Raymour & Flanigan - Jamestown, for your furniture needs!!! JOE V.
May 22, 2024
Reply from Raymour & Flanigan - Jamestown
Hello Joseph Vario Jr Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Great selection at a fair price
April 28, 2024
Reply from Raymour & Flanigan - Jamestown
Hello James B. Andrews Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
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