Raymour & Flanigan - Manchester Reviews 

236
TrustScore 4.5 out of 5

4.7

50 Hale Road, Suite 100, 6042 Manchester, CT, US


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Rated 5 out of 5 stars

We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more

Company replied

Rated 5 out of 5 stars

Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more

Rated 5 out of 5 stars

Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more

Rated 5 out of 5 stars

Well, it was all about my sales person, Katherine McKnight. She greeted me and when I told her I’d just like to look on my own, she wasn’t intrusive. She made some great suggestions about alternate fa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 50 Hale Road, Suite 100, 6042, Manchester, CT, United States

  • 8606482988

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.7

All reviews

(236)

4,357 reviews in the last 12 months

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Rated 5 out of 5 stars

Our salesman Dwight

Our salesman Dwight, I think, was so nice and did not hover over us. When we decided on a dining room table he was very helpful. He made sure when we walked in to tell us that a lot of the furniture was not in stock. We were very pleased to find out our selection was. The two women at the customer service counter were also very friendly and helpful. The store manger was also very nice and helpful.

August 10, 2021
Rated 5 out of 5 stars

Nice to shop here

We haven't received our furniture yet, but shopping at Raymour and Flanigan tends to be a pleasure. Thank you.

July 31, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Barbara! Thank you for leaving this 5-star rating! We’re glad you had a good experience in our furniture store. -CE

Rated 3 out of 5 stars

Not the same as in store

We spent weeks trying to find the perfect couch. Looking for a cream color and comfort over style. Found it! But then we had delayed delivery issues which messed up my husbands work schedule two days in a row- the couch was ripped so they came next day with new one. I sat on the couch and it is definitely NOT how it was in store(hopefully will soften over time). And the color is not the same as it was in store. Its more of a brown not cream at all.

July 30, 2021
Rated 5 out of 5 stars

Thank you

Gaye was incredibly helpful and new exactly what we were looking for. Made the limited time we had a smooth sale.

July 20, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Brenda! It's nice to see you enjoyed your experience. We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

Always a pleasure doing business with…

Always a pleasure doing business with your company. My sales rep Adrianne Cote was very attentive and was able to meet my financial and design needs.

July 9, 2021
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Reply from Raymour & Flanigan - Manchester

Hello Leslie! We are happy to hear you enjoyed shopping for furniture with us. We hope you're enjoying your new furniture! -CE

Rated 5 out of 5 stars

We were please with our sales person

We were please with our sales person. Very knowledgeable about mattress were were asking about

July 3, 2021
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Reply from Raymour & Flanigan - Manchester

Hello David! Thanks so much for leaving us a 5-star review! We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

Great Floor sales person

Great Floor sales person, Anderson, was very helpful and efficient. thanks!

June 5, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Salvatore! Thanks for leaving us a 5-star review! We are looking forward to seeing you again soon! -CE

Rated 5 out of 5 stars

The salesman directed us honestly to…

The salesman directed us honestly to solve our issue than sale more . We were very happy with him

May 30, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Ranjit! Thanks for your kind review! We look forward to seeing you again in the near future! -CE

Rated 5 out of 5 stars

Gaye Whitham was awesome!

I went in with an unusual list and Gaye spent hours walking around with me helping me find everything! Can’t wait to get the delivery in less than a week! Thank you!

May 23, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Mary! It's great to hear you enjoyed your experience with us. We appreciate you shopping with us! -CE

Rated 5 out of 5 stars

I was shopping online and encountered a…

I was shopping online and encountered a problem when adding the items to my cart so I used the chat feature and was assigned a Sales person for assistance. Juan Perez was very helpful...he walked me thru the Sale and I was able to purchase my items plus a few additional things. I wasn't quite ready to check out so he left his number said give me a call when you're ready. I honestly prefer in person shopping but will definitely consider this option for future purchases.

April 30, 2021
Rated 3 out of 5 stars

What an outdated in-person sales approach

We like the furniture quality most of the time and it's the best option where we live to be able to actually come in to assess comfort BUT our recent dining room chairs were poor quality and the sales associate experience In-Store is just awful. When you go to other furniture stores in the area they comment that you look like you have just left R&F. . . I hope you can one day realize what an awful experience it is to come in and be chased by hovering sales associates. The modern customer experience is to browse online, come into the showroom to assess quality and comfort, and then go home to check out in the comfort of your home and get shopping rebates/coupon codes/best pricing through an online checkout process.

April 21, 2021
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Reply from Raymour & Flanigan - Manchester

Hello J. Sorry to hear you had this experience in our showroom! That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you.

Rated 5 out of 5 stars

The staff was very attentive and…

The staff was very attentive and courteous.
Nice choices of furnitire at reasonable prices and quick delivery. Overall we are very happy we went to Raymour and Flannigan

March 22, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Brittney! Thanks so much for your wonderful review! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Chris Paul in N Attleboro

Chris Paul in N Attleboro, MA is an exceptional employee. He was very knowledgeable about the product and product lines. His recommendation for me to browse the items in the main R & F store could have cost him the sale, but for him, hit wasn't about the $ it was about customer satisfaction. I was impressed, and completed my sale with him!

March 21, 2021
Rated 5 out of 5 stars

Very professional service

Very professional service. No pressure.

March 20, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Brian! We are thrilled to hear you had a wonderful experience with us! We hope to see you again soon! -MR

Rated 5 out of 5 stars

I love this ottoman

I love this ottoman. I bought it to go with the matching chair and sofa I bought 2 years ago. The quality of each piece is so good that they all look the same - brand new!

March 2, 2021
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Reply from Raymour & Flanigan - Manchester

Hi Corrina! We are thrilled to see you had an awesome experience shopping at Raymour & Flanigan! We hope to see you again soon!

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