We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more
Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more
Well, it was all about my sales person, Katherine McKnight. She greeted me and when I told her I’d just like to look on my own, she wasn’t intrusive. She made some great suggestions about alternate fa... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
50 Hale Road, Suite 100, 6042, Manchester, CT, United States
- 8606482988
4.7
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The saleswoman was very knowledgeable…
The saleswoman was very knowledgeable and all around pleasant to deal with
September 23, 2025
We knew what we were going in for and…
We knew what we were going in for and Dragon helped up from beginning to end.
September 2, 2025
No one answers
Pick up day arrived. No confirmation it was ready. Called numerous times throughout the day to get the status and no one answered. Very inconsiderate, considering I do not live nearby.
August 31, 2025
Salesman Should Have Assisted Us
My wife and I stopped in at the Manchester store to see if the runner was at the store and to see if we could order it if it wasn’t. The salesman greeted us right away. We asked him about the Mercia 16ft runner and he stated that we had to purchase it online. He never offered to assist us purchasing it at the store. So we just left.
September 2, 2025
PK was our sales associate
PK was our sales associate. She was very knowledgeable and helped us to find what we were
looking for.
August 30, 2025
easy to buy on line
easy to buy on line, smooth pick up, timely, helpful info for pick up, friendly young man at pick up area, good price
August 23, 2025
Reply from Raymour & Flanigan - Manchester
Hello Dennis,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the online purchasing process easy and that the pick-up was smooth and timely. It's wonderful to know that our team provided helpful information and that you were greeted by a friendly associate at the pick-up area. We strive to offer great prices and exceptional service, so your feedback means a lot to us.
We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The purchasing process was pleasant but…
The purchasing process was pleasant but when it came time for delivery, they took my delivery off the schedule for an unknown reason and didn’t notify me. I had a planned delivery on a specific date and it didn’t happen. I then had to reschedule a delivery date for three days later.
Not acceptable customer service.
July 24, 2025
Reply from Raymour & Flanigan - Manchester
Hello LB,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your delivery. It is our goal to provide a seamless experience from purchase to delivery.
We understand how important it is to receive your furniture on the scheduled date, and we regret any disruption this may have caused to your plans.
If you could reach out to our customer care team at rfcare@raymourflanigan.com, we would be happy to assist you further.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Best regards,
The Raymour & Flanigan Team
Was greeted right away by Gaye in…
Was greeted right away by Gaye in Manchester Ct. Very pleasant and helpful
July 30, 2025
Reply from Raymour & Flanigan - Manchester
Hello Kathy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gaye provided you with such a pleasant and helpful experience. We strive to offer excellent service to all our customers, and it's wonderful to know that we met your expectations.
Your feedback is greatly appreciated and will be shared with Gaye and the team. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
Dragon was awesome
Dragon was awesome! He was very patient with us as we decided between bed frames, and then again when deciding which king split mattress and frame we wanted. He was very knowledgeable in all aspects of engagement.
Thank you Dragon!!!
June 6, 2025
Reply from Raymour & Flanigan - Manchester
Hello Steve,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Dragon provided you with such excellent service and helped you find the perfect bed frame and king split mattress. It's wonderful to know that his patience and knowledge made your shopping experience enjoyable. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Lisa was accommodating and friendly and…
Lisa was accommodating and friendly and knowledgeable, but not pushy.
June 5, 2025
Reply from Raymour & Flanigan - Manchester
Hello Jeannette,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lisa was able to assist you in such a positive way. Our team strives to provide knowledgeable and friendly service without any pressure, and it's wonderful to know that Lisa exemplified this during your visit.
Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Lisa. We hope to welcome you back to Raymour & Flanigan soon for any of your future home furniture needs.
Best,
The Raymour & Flanigan Team
Great experience
Great Furniture selection and Randy was very helpful and knowledgeable, showed us all our selections. A+ service
Thanks
May 15, 2025
Reply from Raymour & Flanigan - Manchester
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our furniture selection and that Randy was able to assist you with his helpful and knowledgeable service. Your kind words and mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Showroom & Outlet in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hello Markelinson,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a positive experience with our salesman and that you found exactly what you needed and wanted. Our team is dedicated to providing exceptional service, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I wasn’t pressured by any sales people
I wasn’t pressured by any sales people, I was able to shop uninterrupted until I found what I wanted, at that point I located the sales person. The only thing I am very dissatisfied about is having to pay a $300.00 delivery fee after spending $8000.00 i feel that that should have been included
May 11, 2025
Reply from Raymour & Flanigan - Manchester
Hello David,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive shopping experience and appreciated the freedom to browse at your own pace.
We understand your concern regarding the delivery fee, and we appreciate your input on this matter. Your feedback is valuable to us as we continually strive to improve our services and ensure customer satisfaction.
If you have any further questions or need assistance, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Kitchen table
I went to the store to purchase a new kitchen table I wanted to finance it through affirm i did not see how to add my sales person
May 9, 2025
Reply from Raymour & Flanigan - Manchester
Hello Philip,
Thank you for taking the time to leave us a review and for giving us a 5-star rating! We're thrilled to hear that you chose Raymour & Flanigan for your new dining table purchase. We apologize for any confusion you experienced while trying to add your salesperson through Affirm. Your feedback is invaluable, and we'll be sure to look into this process to make it more seamless for our customers.
If you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
The Raymour & Flanigan Team
The warehouse does not pick up the…
The warehouse does not pick up the phone the only reason I was able to pick up at the warehouse is because somebody left the door open worst experience I ever had buying furniture for pick up I’ll never buy from R&F again I think they want me to pay 75 dollar for delivery when the piece I bought was only 99 dollars
May 2, 2025
Reply from Raymour & Flanigan - Manchester
Hello Paul,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience at our warehouse and the inconvenience it caused. We strive to provide excellent service, and it's clear we fell short in this instance.
Your comments are important to us, and we will be addressing the communication issues with our warehouse team to ensure this doesn't happen again. We understand your frustration regarding the delivery charges and appreciate your perspective.
Please feel free to reach out to our customer care team at rfcare@raymourflanigna.com if there's anything further we can do to assist you. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
We met Amnah within a few minutesof…
We met Amnah within a few minutesof entering. Told her what we were looking for and she delivered.
May 4, 2025
Reply from Raymour & Flanigan - Manchester
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Amnah was able to assist you promptly and meet your needs. Providing excellent service is our top priority, and it's wonderful to know that we succeeded during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Beautiful store
Beautiful store
Ernesto is the Best
Knowledgeable, patient , very helpful, a great salesperson!.
Purchased on 4/26/ 25 a leather recliner sofa and a matching leather recliner chair at the Manchester store. Thank you.
April 27, 2025
Reply from Raymour & Flanigan - Manchester
Dear Andrea,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at our Manchester showroom. Ernesto will be delighted to know that his knowledge and patience made your visit enjoyable and successful.
We hope you are loving your new leather recliner sofa and matching chair. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Best Price Around
Shopped for a mattress for a few weeks. R&F was the 1st store we visited and after visiting 4 other stores we went back to buy our Serta mattress from Andy.
April 25, 2025
Reply from Raymour & Flanigan - Manchester
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that after exploring several options, you chose to return to Raymour & Flanigan for your Serta mattress. It's wonderful to know that Andy was able to assist you in finding the perfect fit for your needs. We truly appreciate your 5-star rating and your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
SERGIO was our sales person
SERGIO was our sales person, very polite,professional and informative. No high pressure, he let us browse and pointed us in the right direction to find what we were looking for. We will be back!
April 7, 2025
Reply from Raymour & Flanigan - Manchester
Hello Daniel,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sergio provided you with polite, professional, and informative service without any pressure. It's wonderful to know that he was able to guide you in finding exactly what you were looking for. We truly appreciate your kind words and your perfect rating. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.