We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more
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See what reviewers are saying
Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more
Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more
Well, it was all about my sales person, Katherine McKnight. She greeted me and when I told her I’d just like to look on my own, she wasn’t intrusive. She made some great suggestions about alternate fa... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
50 Hale Road, Suite 100, 6042, Manchester, CT, United States
- 8606482988
4.7
Excellent
235 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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I was happy with the number of lift…
I was happy with the number of lift recliners that allowed a good choice--rather than having only one or two. I was pleased with the "no pressure" approach of the salesperson and his patience while we tried the chairs for comfort, etc.
I was very concerned regarding the lack of handicapped assist at the store entry AND mats at the entry that caught on the our walker device both as we entered and exited. THis is a hazard and can cause an accident/fall. That could mean a suit to be filed for dangerous accessibility. Once inside the store we had no difficulty. The manager and sales person both observed our tripping difficulty.Your business deserves a better "welcome mat" for handicapped customers.
Otherwise our visit was very positive.
March 27, 2025
Reply from Raymour & Flanigan - Manchester
Dear Patricia,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the variety of lift recliners available and the "no pressure" approach of our salesperson. It's important to us that our customers feel comfortable and supported while making their selections.
We sincerely apologize for the inconvenience you experienced at our store entry. Your safety and comfort are our top priorities, and we take your concerns about accessibility very seriously. We are committed to providing a welcoming environment for all our customers, and your feedback will help us improve. We will address the issue with the mats and ensure that our entryway is more accommodating for those using mobility devices.
Thank you again for your valuable input and for bringing this to our attention. We hope to have the opportunity to serve you again and provide an even better experience.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hello Roland,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Donna was able to assist you effectively and that you had a positive experience at Raymour & Flanigan. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Great experience at Raymour was happy…
Great experience at Raymour was happy with saleperson being helpful but also willing to step back. He also paid attention to my preferences and showed is the appropriate furniture choices.
March 23, 2025
Reply from Raymour & Flanigan - Manchester
Hello Eileen,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our salesperson was able to assist you in a way that was both helpful and respectful of your preferences. It's great to know that you found the perfect furniture choices with their guidance. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hello Alan,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process fast and easy, and that our sales team made you feel comfortable without any pressure. Providing a seamless and enjoyable shopping experience is our top priority, and your feedback reassures us that we're on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Ernesto In Sales - Manchester CT Bought leather chair
We visited the Manchester store and were greeted by Ernesto. We told him what we were looking for - leather recliner - and he showed us a variety of options. When we found the chair we were interested in, he answered our questions regarding the chair specifications along with the leather fabric. We decided to buy the chair and Ernesto explained the delivery process. We felt that Ernesto was very knowledgeable of the product, listened to what we wanted to buy, and gave us the time to make a decision. Ernesto was very professional and we would certainly recommend others to buy from Ernesto and Raymour & Flanigan. Thank you Jon Savino
March 9, 2025
Reply from Raymour & Flanigan - Manchester
Dear Jon Savino,
Thank you so much for taking the time to share your experience at our Manchester store. We are thrilled to hear that Ernesto provided you with exceptional service and helped you find the perfect leather recliner. It's wonderful to know that his knowledge and professionalism made your shopping experience enjoyable and satisfying.
We truly appreciate your recommendation and are delighted that you would encourage others to visit us. Your feedback is invaluable and will be shared with Ernesto and the team to recognize their hard work and dedication.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hello Robert,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received excellent service and found our team to be very knowledgeable. Providing top-notch service and expertise is something we strive for every day, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Manchester
Hello Windsor,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our associate was accommodating and easy to talk to during your visit. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Good customer service
Good customer service, our sales rep Anmah was very helpful and informative
February 3, 2025
I always have a great experience at the…
I always have a great experience at the store. The staff is nice, friendly & very helpful.
February 2, 2025
Our sales rep Gaye is fantastic
Our sales rep Gaye is fantastic. We no longer live close but traveled to see her. She makes things easy and is extremely helpful
January 24, 2025
Reply from Raymour & Flanigan - Manchester
Hi Lisa, thank you for the wonderful feedback! We’re so happy to hear that Gaye made your experience easy and enjoyable, even after you traveled to see her. She truly is an asset to our team, and we’ll be sure to pass along your kind words to her. We appreciate your loyalty and hope to serve you again soon!
Thank you!
Raymour and Flanigan
Raymour had an excellent selection of…
Raymour had an excellent selection of sofas, loveseats, and chairs, we bought 3 pieces that we absolutely love. Sergeo was a big help and he gave us the space we needed to make a decision but was available when we had questions
January 18, 2025
Reply from Raymour & Flanigan - Manchester
Hello Paula,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our selection of sofas, loveseats, and chairs to your liking and that you're loving the pieces you chose. It's wonderful to know that Sergeo was able to assist you effectively, providing the perfect balance of support and space to make your decision. We aim to create a comfortable and welcoming shopping environment, and your feedback reassures us that we're on the right track. If you need any further assistance or have questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
It was a good experience
It was a good experience. A salesgal greeted us at the door. Showed us what we wanted. It was found. We left and came back, (yes, another furniture store.).
Came back and made a purchase.
January 19, 2025
Reply from Raymour & Flanigan - Manchester
Hello M & D,
Thank you for taking the time to share your experience with us! We're delighted to hear that our sales associate was able to assist you in finding exactly what you were looking for. It's great to know that you chose to return to us and make a purchase. We strive to provide a welcoming and helpful environment for all our customers, and your feedback is truly appreciated. If there's anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We were shopping at the Manchester CT…
We were shopping at the Manchester CT store looking for a sofa and loveseat we saw online. Bengie Rolon greeted us at the door but did not give us the hard sell. After sitting on the sofa we viewed on line, we determined it was not the right size. Bengie pointed out a different set by the same manufacturer with choices of fabric. He was professional and very helpful. We ended up ordering the set and can't wait for it to come in. Both the maker and the set itself had excellent reviews. Raymour & Flanagan is a great place to shop and has reasonable pricing!
January 12, 2025
Reply from Raymour & Flanigan - Manchester
Hello RGunn,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bengie provided you with professional and helpful service during your visit to our Manchester, CT store. It's wonderful that you found a sofa and loveseat set that suits your needs, and we're excited for you to receive it.
We strive to offer a welcoming shopping environment with a variety of options, and it's great to know that you appreciated our selection and pricing. Your feedback is invaluable to us, and we look forward to serving you again in the future.
Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Very good experience with the sales…
Very good experience with the sales process, we’ll see how delivery and set up goes.
January 12, 2025
All of the salespersons were ready to…
All of the salespersons were ready to help. They greeted each customer with a hearty welcome and helped direct you to the area where your furniture needs were located.
It was a seamless experience from inquiry to purchase.
January 10, 2025
Michael McGill was a very good…
Michael McGill was a very good salesman. He was not overly aggressive. He was not pushy. He was very knowledgeable and I just really appreciated it as my last experience with Raymore and Flanagan was very foul and I was not expecting to be treated as well and I also really like the selection that you had.
January 5, 2025
Very easy
Very easy to order a chair that I'd seen/tried out in person at one of the stores. Being delivered this weekend!
January 1, 2025
Sales person was good and answered all…
Sales person was good and answered all questions. The big issue is we were supposed to get a gift card emailed for making the big purchase, still haven't seen one, not sure if we will get one or not, second time this is happening not sure if we will accept this offer again
December 22, 2024
The sales person was very helpful and…
The sales person was very helpful and knowledgeable. My buying experience was very positive.
December 10, 2024
Reply from Raymour & Flanigan - Manchester
Dear Erik S, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our salesperson was able to assist you effectively and make your buying experience a pleasant one. Your kind words are greatly appreciated and will be shared with the team. We look forward to serving you again in the future! Best regards, Raymour & Flanigan
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