Raymour & Flanigan - Manchester Reviews 

235
TrustScore 4.5 out of 5

4.7

50 Hale Road, Suite 100, 6042 Manchester, CT, US


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Rated 5 out of 5 stars

We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more

Company replied

Rated 5 out of 5 stars

Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more

Rated 5 out of 5 stars

Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more

Rated 5 out of 5 stars

Well, it was all about my sales person, Katherine McKnight. She greeted me and when I told her I’d just like to look on my own, she wasn’t intrusive. She made some great suggestions about alternate fa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 50 Hale Road, Suite 100, 6042, Manchester, CT, United States

  • 8606482988

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(235)

4,319 reviews in the last 12 months

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Rated 5 out of 5 stars

She was friendly

She was friendly, wasn’t pushy, she was patient while I went between 2 couches.

August 19, 2024
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Reply from Raymour & Flanigan - Manchester

Hi Suzanne,

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team member. It's great to know that her friendly and patient approach made your decision-making process easier. We hope you are enjoying your new couch and look forward to assisting you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Very Pleasant

Very Pleasant. Sales rep was great, she was very helpful would highly recommend.

August 15, 2024
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Reply from Raymour & Flanigan - Manchester

Hi Haley,

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you had a pleasant visit and that our sales representative was able to assist you effectively. Your recommendation means a lot to us. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Amnah was very professional and very…

Amnah was very professional and very knowledgeable. Applying for financing was streamless and scheduling delivery was very easy.

August 3, 2024
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Reply from Raymour & Flanigan - Manchester

Hi Sarah,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Amnah provided you with professional and knowledgeable service. It's great to know that the financing application and delivery scheduling processes were smooth and easy for you. We hope you enjoy your new furniture and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 4 out of 5 stars

Greedy salesperson! I would have given a 5 star review but…

I would have given a 5 star review but the salesperson who waited on me had an appointment with someone else and she spent more time with them than she did with me. There were other sales people available as they were just twiddling around. I found what I liked and even once I said I would purchase it she went back to her other customer to let them know she made another sale and needed to finalize it. She didn’t make the sale. I did it myself and she did nothing.

July 31, 2024
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Reply from Raymour & Flanigan - Manchester

Dear Russ,

Thank you for taking the time to share your feedback and for giving us a 4-star rating. We’re glad to hear that you found something you liked at our store. However, we’re sorry to learn about your experience with the salesperson. Your feedback is important to us, and we will address this with our team to ensure better service for all our customers in the future. We appreciate your business and hope to serve you better next time.

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Manchester

Hi Karen,

Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that your rep was able to assist you and make your experience a positive one. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Efficient

Efficient! I had found three items on line that I wanted to compare in person. All three were at the store, and the salesperson identified them easily for me. I was able to find the salesperson quickly when I had finished, and she confirmed I could complete my transaction online as I wished. Overall, it was very efficient, and I was able to know I was making the right selection for me.

July 16, 2024
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Reply from Raymour & Flanigan - Manchester

Hi Meghan,

Thank you so much for your wonderful review! We're thrilled to hear that you had an efficient and seamless experience at our store. It's great to know that our salesperson was able to assist you promptly and help you find the items you were interested in. We always strive to make the shopping process as smooth as possible for our customers. If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your new furniture!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Derrick was excellent

Derrick was excellent! He left us alone when we asked for time to browse and he was right there with ALL the answers when we were ready to buy. We made a relatively small purchase but he treated us like we broke the bank. We'll look for him when we return.

July 10, 2024
Rated 5 out of 5 stars

Great experience as usual!

Derreck was really helpful and nice. We have bought several pieces of furniture there and every time is a positive experience. Derreck took the time to make sure he understood what we were looking for.

July 6, 2024
Rated 1 out of 5 stars

I ordered online call several times…

I ordered online call several times Left voice message on the messaging center to get hold of someone to get updated about my order no ok ne pickup I have tried online chat Which another wast of time. Tried to call main 800# not getting live person talk to. It's been 24 hours still didn't get any update or call back.

What a customer service I would given them 1/2 star if there were any options

June 22, 2024
Rated 5 out of 5 stars

Teresa was knowledgeable and flexible…

Teresa was knowledgeable and flexible (I changed my mind several times during the process of selecting a recliner). The inventory is extensive.

June 3, 2024
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Reply from Raymour & Flanigan - Manchester

Hello Mom! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Patricias experience n knowledge of…

Patricias experience n knowledge of what I needed n wanted out of my furniture made a world of a difference. I’m so excited n looking forward to receiving my new furniture. Thank you Patricia!!

May 26, 2024
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Reply from Raymour & Flanigan - Manchester

Hello Jacqueline Vazquez! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 4 out of 5 stars

confusion at the customer ppick up location.

The store was nice, and the sales associate was very friendly.
Only negative was at the customer pick up location on Chapel Rd. Better signage is needed as you drive in. It is a large distribution building and it is not clear where to pick. up items.
I asked someone in the parking lot, and they directed me to the visitor entrance. I parked and walked up to the door to see a sign there directing me around the building where I then had to call a phone number. After a few minutes, the guys came out to help me. They were very nice and courteous.
There should have been a road sign at the entrance with an arrow directing me around the building with subsequent signage along the way.

May 20, 2024
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Reply from Raymour & Flanigan - Manchester

Hi, thank you for your feedback. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!

Rated 5 out of 5 stars

It was great

It was great. The person did not rush us into buying. He was patient ,nice ,helpful.Everything went smooth. I have no complaints.

May 14, 2024
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Reply from Raymour & Flanigan - Manchester

Hello Janis S! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Monica is the best

Monica is the best! Love her personal and professional skills. It’s nice to be working with somebody that makes you feel comfortable that you don’t need to worry about anything because they are clearly on top of what’s going on.

April 19, 2024
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Reply from Raymour & Flanigan - Manchester

Hello Mark Anderson! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Definitely recommend!

This was our second large purchase from Raymour & Flanigan, and its so low stress and easy. We love the options and appreciate the knowledge of the salespeople.

April 8, 2024
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Reply from Raymour & Flanigan - Manchester

Hello William Hill! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful. Didn't try to force a sale.

March 12, 2024
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Reply from Raymour & Flanigan - Manchester

Hi, Tom. Thanks for sharing this 5-star rating. We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!

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