Raymour & Flanigan - Manchester Reviews 

235
TrustScore 4.5 out of 5

4.7

50 Hale Road, Suite 100, 6042 Manchester, CT, US


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Rated 5 out of 5 stars

We came in looking for a sofa set and we're immediately greeted at the door. We were asked about our visit and what we were looking for. The associate let us guide him through our needs, furniture pre... See more

Company replied

Rated 5 out of 5 stars

Our salesman, Kevin Woode, was great! He was professional, pleasant and not pushy (which was a huge plus for us), we knew what we were going to buy, it was just a matter of finding it in the store...... See more

Rated 5 out of 5 stars

Our family loves the new sectional, delivered and set up today! We were able to customize the perfect fit with the knowledge and patience of Patricia, who helped us choose the exact pieces to fit the... See more

Rated 5 out of 5 stars

Well, it was all about my sales person, Katherine McKnight. She greeted me and when I told her I’d just like to look on my own, she wasn’t intrusive. She made some great suggestions about alternate fa... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 50 Hale Road, Suite 100, 6042, Manchester, CT, United States

  • 8606482988

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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4.7

All reviews

(235)

4,335 reviews in the last 12 months

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Rated 5 out of 5 stars

Placed my order online at 8:40 pm and…

Placed my order online at 8:40 pm and delivered by 7:15 am the next morning! Old box spring/matress removed new adjustable matress set up in about 30 mins! I was back in bed by 8am! Delivery staff were nice, professional and clean...would do it again in a heart beat!

June 17, 2023
Rated 1 out of 5 stars

The only reason why i'm putting a one…

The only reason why i'm putting a one star is because I have to. I am a repeat customer ordered multiple things and ordered one time off the app and went into fraud. It's really funny when your fraud department can't see the history that I have with the same credit card. But I do draw the line when they start asking me for my social security number. I will not provide that to anybody other than my employer. Or my actual credit card. So I cancelled My other purchase that I had. Completely utterly disgusted to the point or that I will never ever buy anything from the This store again..

June 8, 2023
Raymour & Flanigan - Manchester logo

Reply from Raymour & Flanigan - Manchester

Hi Lynne. We are very sorry to hear about this issue with your order. We would like to get you in touch with our management team to help resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details, including name and phone #. We will be in touch as soon as possible. Thank you!

Rated 5 out of 5 stars

Great selection of mattress

Great selection of mattress, in and out in 20 min. Salesman very knowledgeable. Thanks

June 5, 2023
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Reply from Raymour & Flanigan - Manchester

Thank you for your review! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Satisfied customer

First thing, we were greeted when we came in the store. A few years ago, we came to buy a leather sectional. No one ever greeted us or came to ask if we needed help. We were there about 20 minutes and no one ever approached us. I vowed not to return but since we were in the area, we decided to try again. So I was glad when we were greeted and he didn't hover but he was close by when we needed help.

June 4, 2023
Rated 1 out of 5 stars

Not impressed

We have not even received our desk as of yet. A couple days prior to the delivery date we were told we were not going to get it due to the product being damaged. Of course I do not want a damaged desk, especially for the price we are paying for it. However, we waited months for the delivery only to find out we will have to wait months more to finally get one that is not damaged. Frustrating to say the least. You took all of the money for the payment of the desk months ago but yet we have to wait even longer now to receive what we’ve paid for. I am not impressed.

May 26, 2023
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Reply from Raymour & Flanigan - Manchester

Hi Abigail! We truly apologize for the issues you had with your furniture delivery. Did you receive delivery yet? If not, please email us at rfcare@raymourflanigan.com with your purchase information, including phone #, and we'll work with our management team to get this resolved. Thank you!

Rated 5 out of 5 stars

Great value and customer service!

Voula Gregorakos was absolutely great! From the moment I walked into the store, I felt welcome. I had no time to waste, a budget and I knew what I wanted - adjustable bed and queen mattress delivered in time for Mother's Day. No hard-core sales; direct and to the point. It happened! Delivery was on time and very professional. Great value and great service!

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Chris was amazing and so knowledgeable…

Chris was amazing and so knowledgeable about mattresses! I would recommend him to everyone! So excited for my new bed.

May 14, 2023
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Reply from Raymour & Flanigan - Manchester

Thank you Sharon Snyder for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Hesitant shoppers

We took our time picking out a sofa. We finally decided on a sofa with electric power assist recliners. Might of tested their patience, but everyone was helpful, including the manager, who I told I would write a review. A little late, but actually a good time to do so. The couch is holding up good. And we are very glad we got the power recliner. It helps when you get older. We got the extended warranty also, in case I wear out the electric motor. We are glad we did business in the Manchester store.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great price & great service!

We had a wonderful experience when we first purchased our bedroom set from Raymour & Flanigan. It was even better when we just purchased our new living room set. I did a lot of research and Raymour had the best price along with the best quality of furniture. The staff is very knowledgeable and friendly.

April 14, 2023
Rated 5 out of 5 stars

Nice and easy

Associate greeted me at the door. Brought me to where I needed to shop. Gave me time to figure it out. Came back and answered all of my questions and helped me check out. It was easy.

March 30, 2023
Rated 5 out of 5 stars

Alan was very patient with us and…

Alan was very patient with us and explained everything clearly.

January 31, 2023
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Reply from Raymour & Flanigan - Manchester

Thank you for taking the time to leave a review, Katrina! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.

Rated 3 out of 5 stars

Placed this order with next day…

Placed this order with next day delivery. After order was completed I was notified that the item was not in stock, strike one. Was called and told that someone would call to arrainge delivery(didn/t happen, strike two. Was checking email, and found notice they were ready to deliver, followed instructions (3 Times) and no one answered, Strike three. Finally had to call showroom to arrainge delivery. Frankly 3 stars is being generous. Now to add insult to injury I have to open a Trustpilot account to send this responce. SAD!

January 21, 2023
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Reply from Raymour & Flanigan - Manchester

Lawrence, we are very sorry to hear about your experience. Our Customer Care team would like to help. Please email your order # and a description of your experience to rfcare@raymourflanigan.com and a manager will reach out to you as soon as they are able. -Jeff V.

Rated 5 out of 5 stars

Living room table lamps

We were looking for a set of living room table lamps. The person who began working with us just let us roam the store and would check-in with us. We did locate a pair of lamps we liked and she completed the sale. The lamps are on backorder so we were not able to take them home with us.

January 21, 2023
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Reply from Raymour & Flanigan - Manchester

Thank you for taking the time to leave feedback about your recent experience with us. We appreciate your business and are sorry to hear that the lamps you selected are on backorder. We will make sure to follow up with you as soon as they are available. Please don't hesitate to reach out to us directly if you have any questions or concerns at rfcare@raymourflanigan.com. -Jeff V.

Rated 5 out of 5 stars

The sales agent wasted no time and…

The sales agent wasted no time and showed us the furniture that we wanted to see.

January 21, 2023
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Reply from Raymour & Flanigan - Manchester

Thank you for sharing your positive experience with us! We're glad to hear that our sales agent was able to assist you promptly and show you the furniture you were interested in. We look forward to serving you again in the future. -Jeff V.

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