My wife and I needed an upgraded mattress. Paul Paul the salesman at the store located at 2560 Flatbush Ave in Brooklyn was excellent. He was very thorough and patient with us. He was very knowledgea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My process first started in October 2023 and finally ended February 2024. Ftom day one Nick made sure to listen to my wants and needs and then showed me furniture based on that. He was patient, honest... See more
We ordered 2 chairs, after extensive delay ONE was delivered... ordered a replacement, it's almost MARCH - still have received it !!!
I would like to acknowledge Krystana, the informative and pleasant costumer care rep on our recent visit. She made the visit easy and she possessed a genuine interest in our concerns. She is d... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2560 Flatbush Avenue, 11234, Brooklyn, NY, United States
- 6469640648
4.6
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesperson was what made it a…
The salesperson was what made it a great experience.
My last experience was terrible!!!!
But I decided to give R& F one more try!!
Still waiting for my $100 gift card that I was promised!!!!
November 14, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you John for your 5 star review. We're glad to hear you had an excellent experience. If you need further assistance feel free to email us at rfcare@raymourflanigan.com. Please provide your order number and any relevant details within the email. -Jeff V.
The salesmen were very helpful.
November 12, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you for taking the time to leave a review, Karen! We're happy to hear that your sales associate was so helpful!! Enjoy your new furniture. -Jeff V.
The Manager Val was very helpful and…
The Manager Val was very helpful and took the time to show my husband and I different items in the showroom and the receptionist Breanna was very helpful.
October 29, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you Kevin Small for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
Treated Very Well at Raymour and Flanagan
My husband and I came looking for a desk. We saw Cynthia, who was wonderful. She walked us around the large floor and showed us all the desks, including some that were floor models, reduced. Once we chose a desk we liked, Cynthia initiated a check in with her manager to drop the price a bit. The service was friendly and helpful.
October 7, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you Ellen Goldner for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We hope you enjoy your new desk! -Jeff V.
Smooth and easy process
Smooth and easy process. Representative was friendly and thorough.
October 5, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you D.Jfor you 5 star rating! We're happy to hear your salesman was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
Brittney was wonderful!
October 1, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you Samantha Henderson for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Raymour & flanigan furniture is looking…
Raymour & flanigan furniture is looking very nice but most of the furniture expensive but quality is very bad I have lots of experience. I buy sofa 8 month ago after 2 month sofa 2 side opened. Need to more attention. If I buy product from raymour why customer need to buy protection plan it’s unnecessary. Yesterday I buy bad, mattress I don’t no how long time I can use.
Thank you
August 29, 2022
Reply from Raymour & Flanigan - Marine Park
Hi Saheda. We're so sorry you aren't satisfied with the quality of your purchase. We'd be happy to see how we can help. Please email us at rfcare@raymourflanigan.com with your order details and a manager will reach out to asap. Thank you. -Jeff V.
I want to thank Joseph Rubino who…
I want to thank Joseph Rubino who helped me out tremendously and we had a good laugh during the process. He made it fun and I was very pleased with his professionalism.
August 4, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you for your review, Kathleen! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Marine Park
Thank you Frida De Riggs for your review. We are glad to hear that your sales person was nice and pleasant!! -Jeff V.
The Manager at flatbush location was…
The Manager at flatbush location was amazing great personality knew his business rectified the issue we were done in less than 25 minutes and that included paperwork browse around the store I will refer him.
July 7, 2022
Reply from Raymour & Flanigan - Marine Park
Thank you Patricia Sierra for your great review. We are happy to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.
Our salesperson was very informative…
Our salesperson was very informative and very helpful
June 27, 2022
Reply from Raymour & Flanigan - Marine Park
Hi Richard! Thank you for leaving this 5-star rating! We’re glad you had a good experience in our furniture store. -Jeff V.
Cynthia
Cynthia, was very professional, patient and courteous. There were some male workers downstairs that were absolutely rude and I almost left but decided to check the prices of the mattresses to compare them first. However, after speaking with Cynthia who was so pleasant, patient and understanding, I wanted to give her the sale. If it wasn’t for Cynthia, I wouldn’t have purchased my mattress from Raymour & Flanagan. After maxing out my credit card, the female manager, was telling Cynthia to “make” me put 1 pillow back & get a cover for the mattress. That was ridiculous! A king size bed with 1 pillow? Needless to say I refused and she said I won’t have the warranty which again is ridiculous!
June 23, 2022
Reply from Raymour & Flanigan - Marine Park
Hi Love! Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture or mattress. -Jeff V.
Reply from Raymour & Flanigan - Marine Park
Hi Claudette! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W
My sales person Raymond Whitlock is the…
My sales person Raymond Whitlock is the absolute best.
October 23, 2021
Reply from Raymour & Flanigan - Marine Park
Thank you for taking the time to leave a review, Sharon! We really appreciate you taking the time out to share your experience with us. -Taylor W
Very pleased with service and furniture
October 23, 2021
Reply from Raymour & Flanigan - Marine Park
Hi Lesley! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W
Excellent updates & service
Excellent updates & service. Delivery men were professional. Ty
September 14, 2021
Reply from Raymour & Flanigan - Marine Park
Hi there! Thank you for leaving us a 5-star review! We appreciate you shopping with us! -CE
Lina is awesome
August 26, 2021
The representative
The representative, Alma was very knowledgeable and welcoming. Very Professional and met my needs
July 21, 2021
Great customer service
July 19, 2021
Reply from Raymour & Flanigan - Marine Park
Hi Shaneeka! We are pleased to see your experience shopping at Raymour & Flanigan was enjoyable! Have a great day! -CE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.