Being able to go into the store & see the many options was excellent. We looked at multiple bed brands & the customer service was top notch. Ultimately we selected a 3EM Beautyrest Queen with an Adjus... See more
Company replied
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See what reviewers are saying
Salesman was pleasant & helpful but allowed us to shop at our leisure without any pressure to buy something. We did purchase a living room set that was delivered today. The delivery crew was fast an... See more
Company replied
Very kind, helpful salesman. Didn’t waste my time - listened to me, and took me directly to the three chairs that matched the specifications I was working under and did not pressure me in the least to... See more
We were greeted 20 minutes later, with a nameless individual. Waved arm to go to the back of the store for more dining room sets. Left store and. Against my better judgement ordered on line from hom... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
8535 Niagara Falls Boulevard, 14304, Niagara Falls, NY, United States
- 7162977395
4.7
Excellent
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice affordable furniture
July 24, 2026
The staff were so accommodating and…
The staff were so accommodating and helpful to me I am so very pleased and right to your house and grateful
June 8, 2026
Everyone was very helpful and we always…
Everyone was very helpful and we always get our furnisher there
May 6, 2026
Very friendly and helpful service
April 9, 2026
Friendly and knowledgeable staff very…
Friendly and knowledgeable staff very helpful with no pressure
February 27, 2026
everyone at the store aways makes it an…
everyone at the store aways makes it an extent experience
February 24, 2026
Salesperson was knowledgeable and…
Salesperson was knowledgeable and helped us get the right pieces we needed. Pricing was fair also, and financing helped us make the final decision.
October 6, 2025
Try out mattresses BEFORE…
Helpful to try out mattresses BEFORE your purchase...so l shopped around.
Found one l liked.
September 2, 2025
Exceptional customer service… friendly…
Exceptional customer service… friendly and helpful!!
July 19, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Customer,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an exceptional experience with our customer service team. Providing friendly and helpful service is something we strive for every day, and it's always rewarding to know when we've succeeded.
Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best service possible. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
The sales girl was just so full of…
The sales girl was just so full of energy and listened to your needs. She was phenomenal.
July 4, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Mary,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our sales team. It’s fantastic to know that our sales associate assisted you with enthusiasm and care. We strive to deliver exceptional service to all our customers, and we genuinely appreciate your kind words.
Best regards,
The Raymour & Flanigan Team
Pleasant experience with no pressure to buy.
Salesman was pleasant & helpful but allowed us to shop at our leisure without any pressure to buy something. We did purchase a living room set that was delivered today. The delivery crew was fast and efficient.
May 25, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Eugene,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed a pleasant and pressure-free shopping experience with our home furnishings consultant. It's wonderful to know that you are satisfied with your new living room set and that our delivery crew met your expectations with their speed and efficiency.
We truly appreciate your feedback and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Lack of assistance
We were greeted 20 minutes later, with a nameless individual. Waved arm to go to the back of the store for more dining room sets. Left store and. Against my better judgement ordered on line from home.
May 6, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello lfs1,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your recent experience at our store and the delay in being greeted. We strive to provide excellent service to all our customers, and it's clear we fell short in this instance.
Your comments are invaluable to us as we work to improve our service. If there's anything further we can do to assist you or if you have any additional feedback, please don't hesitate to reach out.
Thank you for choosing to shop with us online, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Raymour & Flanigan Team
The salesman was very pleasant and helpful…
The salesman was very pleasant and helpful.
April 23, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Jeri Marshall,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to provide you with pleasant and helpful service. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I went in to look for a lift chair
I went in to look for a lift chair, Francis Calabro greeted me at the door. He made my experience easy and fast. Thanks for all your help Frank!
April 17, 2025
Unprompted review
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Tina,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Francis was able to assist you efficiently and make your visit enjoyable. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
bought recliner soley online…
checked out all the recipes read the reviews priced on other sites, and delivery times and costs. Decided this was the one at 30% off and a good buy.
April 3, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello David,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our selection and pricing to be just what you were looking for. It's great to know that our 30% off deal made your purchase even more satisfying. We strive to offer the best value and service to our customers, and your feedback is incredibly encouraging.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
The staff was very court very courteouseous and very…
The staff was very courteous and very helpful in helping me decide what living room set was best for me and for quality.
March 30, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello S Aughtman,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our staff was able to assist you in finding the perfect living room set. Providing courteous and helpful service is something we strive for, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The salesman Johnny took the time to…
The salesman Johnny took the time to show us around and gave us ideas to consider. He was very accommodating and helpful.
March 19, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Bonita Wintersteen,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Johnny provided you with such a positive experience during your visit. It's great to know that he was accommodating and helpful in showing you around and offering ideas. We strive to provide excellent service to all our customers, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
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