Being able to go into the store & see the many options was excellent. We looked at multiple bed brands & the customer service was top notch. Ultimately we selected a 3EM Beautyrest Queen with an Adjus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Salesman was pleasant & helpful but allowed us to shop at our leisure without any pressure to buy something. We did purchase a living room set that was delivered today. The delivery crew was fast an... See more
Company replied
Very kind, helpful salesman. Didn’t waste my time - listened to me, and took me directly to the three chairs that matched the specifications I was working under and did not pressure me in the least to... See more
We were greeted 20 minutes later, with a nameless individual. Waved arm to go to the back of the store for more dining room sets. Left store and. Against my better judgement ordered on line from hom... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
8535 Niagara Falls Boulevard, 14304, Niagara Falls, NY, United States
- 7162977395
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bought recliner soley online…
checked out all the recipes read the reviews priced on other sites, and delivery times and costs. Decided this was the one at 30% off and a good buy.
April 3, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello David,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our selection and pricing to be just what you were looking for. It's great to know that our 30% off deal made your purchase even more satisfying. We strive to offer the best value and service to our customers, and your feedback is incredibly encouraging.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
The staff was very court very courteouseous and very…
The staff was very courteous and very helpful in helping me decide what living room set was best for me and for quality.
March 30, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello S Aughtman,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our staff was able to assist you in finding the perfect living room set. Providing courteous and helpful service is something we strive for, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The salesman Johnny took the time to…
The salesman Johnny took the time to show us around and gave us ideas to consider. He was very accommodating and helpful.
March 19, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Bonita Wintersteen,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Johnny provided you with such a positive experience during your visit. It's great to know that he was accommodating and helpful in showing you around and offering ideas. We strive to provide excellent service to all our customers, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Awesome!!!
February 17, 2025
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello Deanna,
Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience with us at Raymour & Flanigan Furniture and Mattress Outlet. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Helpful Staff, Reasonable Prices.
Very kind, helpful salesman. Didn’t waste my time - listened to me, and took me directly to the three chairs that matched the specifications I was working under and did not pressure me in the least to buy or even make a decision. Prices were very reasonable. I was in and out of the store in under 15 minutes including paying for my purchase. Highly recommend!
February 6, 2025
Salesperson was so helpful and…
Salesperson was so helpful and knowledgeable about the product on the floor.
December 9, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Carol Wirth, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our salesperson was able to assist you effectively and provide you with the information you needed. We strive to ensure our team is well-informed and ready to help, and your feedback is a wonderful affirmation of our efforts. We look forward to serving you again in the future! Best regards, Raymour & Flanigan
The store had what I needed and the…
The store had what I needed and the service was great
December 10, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Maryjane Mauro, Thank you so much for your kind review! We're thrilled to hear that you found what you needed and that our service met your expectations. Our team works hard to ensure a positive experience for all our customers, and your feedback is truly appreciated. We look forward to serving you again soon! Best regards, Raymour & Flanigan
Frank Calabro is an outstanding asset…
Frank Calabro is an outstanding asset to your facility. He was informative and knowledgeable about the decision making of our sofa. Helpful with financial assistance. Can’t say enough good things about him.
December 6, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Joanna Romano, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Frank Calabro provided you with exceptional service and was able to assist you with your sofa decision and financial needs. We take great pride in our team, and it's always wonderful to hear when they make a positive impact. Your kind words will be shared with Frank and the rest of our staff. We look forward to serving you again in the future. Warm regards, The Raymour & Flanigan Team
Excellent customer service
Excellent customer service! Helped me find exactly what I was looking for. They are so friendly and helpful.
October 16, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hi Jeanine,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service team. It's great to know that we could help you find exactly what you were looking for. Your kind words about our friendly and helpful staff mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great experience selecting a bed at the store & having it delivered!
Being able to go into the store & see the many options was excellent. We looked at multiple bed brands & the customer service was top notch. Ultimately we selected a 3EM Beautyrest Queen with an Adjustable Base along with 2 Impulse pillows for delivery!
August 30, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hi Sasch,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience in our store and that our customer service met your expectations. It sounds like you made some fantastic choices with the 3EM Beautyrest Queen and the adjustable base, along with the Impulse pillows. We hope you enjoy your new bed and pillows for many restful nights to come. If you ever need anything else, don't hesitate to visit us again!
Best regards,
The Raymour & Flanigan Team
I give this location a 5 star
I give this location a 5 star. They are not pushy salespeople. They introduce themselves then let you be on your own . If you need a question answered you just ask.
October 5, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hi Angie,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at our location. Our team strives to provide a comfortable and pressure-free shopping environment, and it's great to know that you appreciated that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The salesperson was superfriendly and…
The salesperson was very friendly. Raymour and Flanigan is a great experience and great prices. Will definitely shop there again.
August 29, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Frank,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you efficiently and that you enjoyed your visit to Raymour & Flanigan. It's wonderful to know that you found our prices to be great as well. We look forward to welcoming you back in the future!
Best regards,
The Raymour & Flanigan Team
Very helpful salesman
Very helpful salesman! Had a sense of humor and patience with my daughter and I!
August 25, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Dear Karen,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our salesman was helpful and made your visit enjoyable with his sense of humor and patience. It's wonderful to know that you and your daughter had a great time shopping with us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Reply from Raymour & Flanigan - Niagara Falls Outlet
Thank you, Frank, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello ron batley Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
She was very nice and help me find what…
She was very nice and help me find what I was looking for.
April 27, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Thank you so much for your review, Sean! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
We had great customer service from Sharlerri and Doug
We had great customer service from both Shalerri Norell in the NF outlet store and Doug
Fruck in the Amherst store.
March 8, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Hello CYNTHIA! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
My wife and I been to your store many…
My wife and I been to your store many times. We have always been please with the service and items we have purchased, and the employees has been very helpful and friendly
February 18, 2024
Reply from Raymour & Flanigan - Niagara Falls Outlet
Thank you so much, Jack, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Customer service was great
Customer service was great. Took time with us, showed us all the features of each chair, took time to have us try each chair until we narrowed it down and finally made a decision. Explained everything to us. Nothing was a surprise.
June 21, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.