Raymour & Flanigan - Phillipsburg Reviews 172

Sales help very knowledgeable of product without any pressure to purchase. Pleasure to deal with. Been a repeat customer for years.

David S. has been our Sales Associate for several years . We can always depend on David to assist us in finding the best furniture to fit our decorating needs and budget.Raymour and Flanigan is fortunate to have such an effective Sales Associate.

Dave Smith is an excellent sales person. He’s considerate, polite and always has the answers when you ask him questions about any of the products you carry.

Our sales associate was very knowledgeable and completely understood our concerns. Anekia is a professional and very experienced person that would make any team shine.
Great job!

Michele was terrific, answered all questions
And provided details about the furniture. Well done salesperson !!

Robyn was great - gave us good info. Listened to what we needed/wanted. Didn't try to upsell us. Excellent experience

Anthony in the Phillipsbug N.J. store helped us to find and purchase our furniture in an efficient , professional and personable way . We started talking about our pets sharing experiences etc . We talked about his cat Meatball 🐈 and shared a couple of pictures with us .Anthony , the store , display s quality of furniture truly impressed us as we are extremely happy with the purchase we made that day . Looking forward to future sales guidance and shopping with Raymore Flanagan .

Joe is highly experienced . When speaking with Joe , we very very confident with our purchase .

Aneeka was an excellent saleswoman. Listened to what we needed and was very helpful. Later, when our sofabed was delivered to our home, Alex, the manager, came out to our home to make sure everything was just right. He went the extra mile for us. A very kind man. I would recommend this Phillipsburg, NJ location to anyone who needs quality furniture or beds.

I purchased furniture from Raymour & Flanigan and paid an additional $300 for the Platinum Protection Plan. Less than a week after purchase, a wooden component of the chair frame broke.

I followed the instructions on the company’s website and submitted three online service requests without receiving a response. I then had to contact the local store directly and spoke with staff multiple times to get assistance.

Based on those conversations, I was led to believe that the chair would be replaced and that a service technician would not be necessary. I was told I would receive a brand-new replacement chair along with a $100 Raymour & Flanigan gift card for the inconvenience. What I had originally requested was a refund of the $300 Platinum Protection Plan, as it was not providing the service or protection advertised.

I was therefore surprised when a service technician arrived instead of a replacement chair. During that visit, I was informed that the chair could not be repaired. Despite this, the promised replacement chair was not provided. I attempted to follow up again with customer service but was unable to reach anyone.

This experience was time-consuming and disappointing. Based on my experience, the Platinum Protection Plan did not deliver the level of service or protection represented at the time of purchase. I would strongly advise customers to carefully reconsider whether this plan is worth the additional cost.

We have felt with our salesperson

The sales person was wonderful, listened to what I needed and found exactly what I was looking for.

We were in for a reselect
We were assisted by a manager
She made the process super easy and we are very grateful
Thank you to the friendly staff at the Phillipsburg R&F

Always a pleasure shopping and Ray and Flan
No high pressure sales but always someone to answer questions
Got exactly what i wanted from patient sales lady Michelle

Always friendly and professional service when you shop at Raymour and Flanigan in Phillispburg NJ

You had the two pieces of furniture we were looking for.

Really appreciate the tracker and knowing eta.

Dave Smith was an excellent sales representative. We needed a reclining lift chair in an urgent manner. When I called the store. Dave told me the options and that it may be possible to get one the next day. We went to the store to meet with Dave. He again showed us the options and was very diligent in explaining each option. He was attentive, knowledgeable, professional and extremely helpful. He made our shopping experience enjoyable. And our chair came the next day!

Chris was very helpful and very knowledgeable. We feel like we got a good deal on our mattresses.