Abby was very helpful, knowledgeable, informative and went the extra mile to see that we got what we wanted and also got us a great deal in the process. We couldn’t be more satisfied with our purcha... See more
Company replied
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See what reviewers are saying
Great choices. Quick delivery. Exceptional customer service to find the item we needed, as always! Only concern was that furniture delivery personnel were not allowed to wear shoe covers (we provide... See more
We were very pleased with our trip to your Raymour & Flanigan in Poughkeepsie! Our Salesman, Stephen Tucci, was very pleasant, knowledgeable, and not-pushy, in our quest for a new power lounge chair.... See more
Company replied
Made a purchase online. Was pleasantly surprised at the response and the proposed quick delivery time. Received a number of emails this morning all telling me to expect a delivery window any moment bu... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
756 Vassar Road, 12603, Poughkeepsie, NY, United States
- 8452961111
4.7
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Helen the salesperson was very…
Helen the salesperson was very accommodating. She had a very nice personality.
May 27, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hi Philip,
Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that Helen provided you with such a positive experience. It's great to know that her accommodating nature and pleasant personality made your visit enjoyable. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mambaye provided us time and…
Mambaye provided us time and professionalism during the process
June 4, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hi Joan,
Thank you for taking the time to share your experience with us! We're delighted to hear that Mambaye provided you with the time and professionalism you deserved during your visit. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Ivan was very helpful
May 17, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hello Janice,
Thank you for your feedback! We're glad Ivan assisted you well and that you had a positive experience at Raymour & Flanigan. Your satisfaction is important to us.
If you have any questions or need assistance, feel free to reach out.
Best,
The Raymour & Flanigan Team
Sales associate (Allen Cohen) was…
Sales associate (Allen Cohen) was helpful, but not overbearing.
April 26, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hello Peter,
Thank you for taking the time to share your feedback with us. We're delighted to hear that Allen was able to assist you in a helpful manner without being overbearing. Providing a comfortable and supportive shopping experience is important to us, and it's great to know that Allen met your expectations.
We appreciate your 4-star rating and are always striving to improve our services. If there's anything specific you feel we could do to enhance your experience further, please don't hesitate to let us know.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Poughkeepsie
Hello Richard,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our sales representative provided you with a professional interaction. At Raymour & Flanigan, we strive to offer exceptional service, and it's wonderful to know we met your expectations. Your feedback is greatly appreciated and will be shared with our team. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Poughkeepsie
Hello Meghan,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your experience was easy and seamless. It's always our goal to make the process as smooth as possible for our customers. We're just as excited for you to receive your new sectional and hope it brings comfort and style to your home. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Brian London made our visit great.
February 11, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hello Bonnie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Brian made your visit to Raymour & Flanigan Furniture and Mattress Store a great one. Providing excellent customer service is our top priority, and it's wonderful to know that Brian was able to make your visit memorable.
We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!
Best regards,
The Raymour & Flanigan Team
No one was at the service center
We drove to the service center today, as it said my order would be available for pick up. I even called to check the hours which stated they were open sundays til 4:30. We were there around 2:30 and no one was at the office. Tried to call and no one picked up. Now I have to make another trip with a truck I borrowed from a friend
February 2, 2025
The manager Dale that worked with me
The manager Dale that worked with me. He was professional and knowledgeable.
January 25, 2025
Reply from Raymour & Flanigan - Poughkeepsie
Hi Staci, thank you for sharing your experience! We’re so glad to hear that Dale was professional and knowledgeable in assisting you. We truly appreciate your feedback and will be sure to pass along your kind words to him!
Thank you,
Raymour and Flanigan
The search was made easy
Ivan was extremely knowledgeable and helpful in our search for a new mattress.
He made the whole experience easy. I can’t thank him enough for helping my husband and me.
January 2, 2025
Abbey was very helpful and instrumental…
Abbey was very helpful and instrumental identifying the loveseat we ultimately purchased.
December 28, 2024
Item not available as promised
I was given the date of 12/30/24 to pick my item up at the Poughkeepsie store. I made accommodations to have the dining set picked up and put together. Unfortunately to much disappointment my item was not in the store. We were told the set should be in the store 12/31/24 but call first.
December 30, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Dear Fred,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our sales team provided you with thoughtful service. We strive to ensure every customer feels valued and well taken care of. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Bad communication
The email we received said it was ready for pickup yesterday 11/30. We came to warehouse today 12/1 because my husband was off. We came to the warehouse, no one was around.
We called the number, no answer. We had to go the the actual store for the manager to tell us there was no pickup on Sunday. When he checked the status of the order, it wasn’t even ready! It would have been nice to have been notified that it wasn’t. We live 45 minutes away and it was a waste of gas and time! I thought ordering online was going to be easier.
November 30, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Dear YC,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered with your recent pickup attempt. It is disappointing to hear that our communication fell short and caused you unnecessary trouble.
We understand how valuable your time is, and we regret that our service did not meet your expectations. Your feedback is important to us, and we will be addressing this issue with our team to ensure better communication and service in the future.
If you have any further concerns or need assistance, please do not hesitate to reach out to us directly. We appreciate your patience and understanding.
Sincerely,
Raymour & Flanigan Customer Care Team
Very helpful and was able to get what I…
Very helpful and was able to get what I was looking for.
November 24, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Dear Balu,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you were looking for and that our team was able to assist you effectively. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales person was helpful and friendly…
Sales person was helpful and friendly without being "pushy." Selection was very good and prices
reasonable.
November 20, 2024
Pleasant Experience at Raymour and Flanigan
Brian was very patient as he showed us the various pieces of furniture that we were interested in seeing. He allowed us time to discuss it between ourselves. We definitely appreciate not being pressured by Brian.
November 18, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Hi Emily,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Brian provided you with the patience and space you needed to make your decision. We strive to create a comfortable and pressure-free environment for our customers, and it's wonderful to know that Brian succeeded in doing just that. We hope you enjoy your new furniture and look forward to assisting you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Team
Jackie is a fantastic sales person
Jackie is a fantastic sales person. Jackie took her time and.help3d me pick out the perfect mattress. I had my six year old granddaughter with me and somehow Jackie helped me keep her comfy while helping me pick out my bed
November 4, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Hi Catherine,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Jackie was able to assist you in finding the perfect mattress while also keeping your granddaughter comfortable. It's great to know that Jackie provided such attentive and personalized service. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Steve Tucci made the experience so…
Steve Tucci made the experience so great! He is awesome at what he does. So great we used him twice and will continue to come to him for as long as he's there. Thank you!!
November 11, 2024
Unprompted review
Reply from Raymour & Flanigan - Poughkeepsie
Hi GomezC C,
Thank you so much for your wonderful review! We're thrilled to hear that Steve Tucci made your experience so enjoyable. It's fantastic to know that his expertise and service have earned your trust and repeat business. We'll be sure to pass along your kind words to Steve. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Received help immediately
Received help immediately; rep was pleasant & very helpful.
November 3, 2024
Reply from Raymour & Flanigan - Poughkeepsie
Thank you so much for your review, Bill! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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