I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service nume... See more
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See what reviewers are saying
Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She... See more
Company replied
Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more
Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2780 Ridge Road West, 14626, Rochester, NY, United States
- 5852259455
4.8
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Power Recliners
It was very nice to be able to try the various recliners without pressure
January 2, 2023
Reply from Raymour & Flanigan - Rochester Greece
Thank you Mary Ellen Hart-Predmore for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Salesperson Very Helpful
Cheryl was very helpful in helping us find out what kind of mattress we really wanted. She tried her best to get us the best sales and promos.
December 6, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Jennifer Jackson for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you liliana for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Our salesman Scott was attentive and…
Our salesman Scott was attentive and helpful/knowledgeable and we’re coming back again for another sofa…good job
November 21, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review John Chilano We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new sofa! -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review Jenna Vyverberg We are happy to hear that your sales person was knowledgeable and friendly! Enjoy your new furniture. -Jeff V.
Aaron was very friendly and helpful
Aaron was very friendly and helpful. I asked many questions and he researched the answers for me.
November 14, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review Margaret C We are happy to hear that your sales person was friendly and helpful!! Enjoy your new furniture. -Jeff V.
Salesman was very helpful and I was…
Salesman was very helpful and I was able to purchase what I was looking for and delivery was sooner than expected.
November 4, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your excellent review Susan J Brown. We're glad to hear you had a great experience from start to finish! Enjoy your new furniture. -Jeff V.
The salesmen were very helpful
The salesmen were very helpful, courteous, not all hovering. They let us take our time.
Everything we bought was on sale and in stock!
October 21, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Louis & Elizabeth Ansuini for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.
Tony spent time with us
Tony spent time with us, answered questions, was very knowledgeable but also gave us time to check things out ourselves. He was great would buy again with his help.
October 20, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review Ruth Miller We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you Genelle Marsh for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review James Sweeting We are happy to hear that your sales person was knowledgeable and professional!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you Paul Yaskulski for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
Scott was great
Scott was great! No pressure, honest about pros and cons, friendly and nice. He made the experience very relaxed and enjoyable.
August 22, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Jeffrey for your kind words. We're happy to hear that your salesman did a fantastic job. Enjoy your new furniture. -Jeff V.
Very friendly environment and the staff…
Very friendly environment and the staff was on point for what we were looking for.
August 21, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Moustapha for your review. We're glad to hear your found our team to be very friendly!! -Jeff V.
Very friendly customer service and was…
Very friendly customer service and was able to get what we wanted. I just wish they could help remove old furniture.
August 8, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Karlie Kennedy for your kind words. We are happy to hear you had a good experience with us!! We look forward to seeing you again. -Jeff V.
Reply from Raymour & Flanigan - Rochester Greece
Thank you JAMES for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
I was greeted the moment I walked in
I was greeted the moment I walked in. Great service!!
August 1, 2022
Reply from Raymour & Flanigan - Rochester Greece
Thank you Maria Bondaruk for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
No consideration for customer loyalty.
I am disappointed that Raymour & Flanigan gives no discount for customer loyalty. At least a reduction on the delivery fee would have been appreciated/helpful. We must now pick up the item ourselves because delivery was exorbitant.
July 26, 2022
Reply from Raymour & Flanigan - Rochester Greece
Hi J.. We are sorry to see that you are dissatisfied with our delivery fees. We would love an opportunity to talk this over with you. Please reach out to us at rfcare@raymourflanigan.com and someone should be in touch with you shortly. -Jeff V.
Someone there to help at all times.
June 23, 2022
Reply from Raymour & Flanigan - Rochester Greece
Hi Elaine! Thank you for leaving this 5-star rating! We’re glad you enjoyed shopping for new furniture. -Jeff V.
Adrianna is a great sales person
Adrianna is a great sales person. Very personable and knowledgeable of the products. We will be back for more furniture.
November 2, 2021
Reply from Raymour & Flanigan - Rochester Greece
Hi Stephen! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W
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