Raymour & Flanigan - Rochester Greece Reviews 

151
TrustScore 5 out of 5

4.8

2780 Ridge Road West, 14626 Rochester, NY, US


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Rated 2 out of 5 stars

I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service nume... See more

Rated 5 out of 5 stars

Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She... See more

Company replied

Rated 5 out of 5 stars

Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more

Rated 5 out of 5 stars

Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2780 Ridge Road West, 14626, Rochester, NY, United States

  • 5852259455

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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4.8

All reviews

(151)

4,094 reviews in the last 12 months

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Rated 5 out of 5 stars
Raymour & Flanigan - Rochester Greece logo

Reply from Raymour & Flanigan - Rochester Greece

Hello Jodi! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Terrific sales person and great product…

Terrific sales person and great product we couldn't find anywhere else

August 24, 2023
Raymour & Flanigan - Rochester Greece logo

Reply from Raymour & Flanigan - Rochester Greece

Hello Steven Perticone! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

our sales person was friendly

our sales person was friendly, not pushy and new very informative

August 14, 2023
Raymour & Flanigan - Rochester Greece logo

Reply from Raymour & Flanigan - Rochester Greece

Hello Christine Battaglia! Thank you for your kind words, we are pleased to know that our sales associate was so friendly and gave you room to shop! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Cheryl Rosipayla spent a lot of time…

Cheryl Rosipayla spent a lot of time and patience letting us try various chairs and tables for a dinette set
Greece store was not cluttered like some competitors

August 10, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Hello Doonald, We are glad to know that our sales associate was patient in assisting you in your shopping experience with us. We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

Tom took the time to spend with me and…

Tom took the time to spend with me and listened to what I had to say. Moved furniture to show me what I thought would work. I believe this is going to be the place I will order from, but I still have one more place to check this week.

August 4, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you so much for your review, Lillian! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Scott Patton went to great lengths

Scott Patton went to great lengths to find the item I was looking for. Unfortunately, my prefered item was either on backorder, you didn't carry it, or too expensive. I did purchase an item that would fit my needs.

July 18, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you for your review, Jim! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture.

Rated 5 out of 5 stars

Customer service oriented

Customer service oriented, a lot of places today lack basic customer service skills. Cheryl was friendly and knowledgeable about the products. We'll be back for future purchases.

July 5, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you so much for your kind review! It's great to hear that your sales person, Cheryl, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

I love Raymore and Flanigan and there…

I love Raymore and Flanigan and there many choices of good quality furniture.
My salesman Scott was great and patient. He took his time and was not pushy!!
He was nice enough to get me a bottle of cold water as I was not feeling well.
Of course not feeling well didn't stop me from buying a sofa and a really needed mattress.
Thanks Scott and your patience was well appreciate.
Diane Battista

June 27, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you so much for your kind review! It's great to hear that your sales person, Scott, did an exceptional job!! We hope to see you again soon. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellent customer service

Tyler assisted us in our selection and purchase of our new bedroom furniture. He was extremely knowledgeable, and professional. He even provided his cell phone number to us because we had to go home and measure before finalizing our purchase.

June 22, 2023
Rated 5 out of 5 stars

Customer service

Customer service, the sales representative/manager of the mattress dept, all personal that I worked with were, pleasant, kind, every efficient with my transaction, and took care of my concerns.

May 31, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you for your excellent review, Duane. We're glad to hear you had an overall great experience from start to finish! Enjoy your new furniture and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Best customer service experience with Aaron Miller

I enjoyed my customer experience with Aaron Miller he is one of the best salesman I ever had he was a big help in helping me find the perfect mattress for me and my husband he let me take my time showed me several different mattresses and stayed within in my budget I would highly recommend him to anyone who is in need of furniture.

April 18, 2023
Rated 5 out of 5 stars

Visited store first on 2/26/23

Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make the final determinations and choices. She took the time to explain and to make certain that we were sure of our choices. Her decorating suggestions and advice made the shopping that much easier. No pressure just good customer relations. Highly recommend Cheryl.

March 5, 2023
Rated 5 out of 5 stars

Easy online process

Easy online process! I loved being able to pick my delivery date.

February 18, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you Peggy John for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Very helpful without without being pushy!

Very helpful without pushing! Everyone there!

January 14, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you Maxwellfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Helpful & Cordial Rep

Friendly, personable sales rep. No pressure, guidance.

January 10, 2023
Raymour & Flanigan - Rochester Greece logo

Reply from Raymour & Flanigan - Rochester Greece

Thank you for taking the time to write a review, we are happy to hear you had a positive experience with our sales representative. We pride ourselves on our friendly and helpful approach and are glad it was appreciated. We appreciate your business and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

Definitely coming back

Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She didn’t try to oversell. She was very personable and fun to work with and remembered me when I came back with my husband. I would definitely work with her again.

January 4, 2023
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Reply from Raymour & Flanigan - Rochester Greece

Thank you for taking the time to write this wonderful review! We're thrilled to hear that your sales person provided you with exceptional service. We're so glad to know that your experience with us was enjoyable, and we look forward to assisting you with any future needs. -Jeff V.

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