Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She... See more
Company replied
Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make... See more
I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service nume... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2780 Ridge Road West, 14626, Rochester, NY, United States
- 5852259455
4.8
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris is Fantastic
Chris was fantastic with follow up! He secured a 100% customer satisfaction experience. The associates at the location in Greece are awesome also. My furniture was packaged with excellent attention to detail.
June 4, 2024
Reply from Raymour & Flanigan - Rochester Greece
Thank you so much for your review, Lynne! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Rochester Greece
Hello Charles! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Outstanding Customer Service!
I purchased a power recliner from RF in Greece 3 years ago and it quit working a couple of months ago. I tried to troubleshoot the problem myself, but finally called the store. I wish I could remember the extremely helpful woman who set up an appointment with the service department, she was great! Fast forward, 3 weeks later the technician arrived on time and 15 minutes later, a new motor was installed and my chair is working again!
Wow, if everything in life went this smoothly! Thank you!
May 28, 2024
Unprompted review
Reply from Raymour & Flanigan - Rochester Greece
Hello Margret Roberts! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Love my Glendora apartment sofa & chair
Just received this sofa with a chair in the Elliot French Blue color. I love it! The color is great; and the furniture looks to be very well made. It was supposed to take 7-9 weeks, but salesman let me know it was coming sooner (about 5 weeks).
May 23, 2024
Unprompted review
Buying online was very easy
Buying online was very easy. The delivery date is sooner than expected. I can't wait to get my new reclining loveseat!
May 2, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hello Maria Waller! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Rochester Greece
Hello Doug! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Anthony was great to work with
Anthony was great to work with. He answered every question, was extremely polite and really took his time
April 15, 2024
Was in and out of the store within 25…
Was in and out of the store within 25 min with purchase and delivery date of new recliner!
April 3, 2024
Reply from Raymour & Flanigan - Rochester Greece
Thank you, John, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The crew was quick professional polite…
The crew was quick professional polite efficient great around service
March 22, 2024
Reply from Raymour & Flanigan - Rochester Greece
Thank you so much for your review, Donald! It's great to hear that our team did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Rochester Greece
Hello Sharon Mccullough! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
I recently bought a large sectional
I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service numerous times with no return call. My sales rep, Aaron at the West Ridge location was AWESOME. He was super helpful and knowledgeable I would totally recommend him. Unfortunately, the store manager and customer service follow up is not nearly as respectful or helpful as Aaron. Very disappointing after all the money my family has spent there.
January 17, 2024
Unprompted review
I always shop at Raymour Flanigan!
The manager Kevin that we worked with was awesome. Are we select was very smooth and quick.
February 18, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hello Dana! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
No pressure
We browsed the store for an hour, and Tom Donahue made sure we didn't have any questions. We purchased some items.
January 23, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hello Philip Licciardi! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
……………………..
November 4, 2023
Reply from Raymour & Flanigan - Rochester Greece
Hi, Michael. Thanks for sharing this 5-star rating. We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Rochester Greece
Hello Customer, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Reply from Raymour & Flanigan - Rochester Greece
Hello Jeff! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Scott answered all our questions and…
Scott answered all our questions and gave us a couple of mattresses to choose from based on cost, firmness and purpose.
September 2, 2023
Reply from Raymour & Flanigan - Rochester Greece
Thank you for your review, Colleen. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Rochester Greece
Hello Gary Wase! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Quick and super easy online ordering
August 30, 2023
Reply from Raymour & Flanigan - Rochester Greece
Hello Jodi! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.