Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She... See more
Company replied
Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make... See more
I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service nume... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2780 Ridge Road West, 14626, Rochester, NY, United States
- 5852259455
4.8
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great friendly customer service!
November 26, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Chris,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great service
November 19, 2024
Predictable arrival time
Predictable arrival time, rapid installation and positive attitude by workers.
November 12, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Fred,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with the delivery and installation of your furniture. Our team takes pride in being punctual and efficient, and it's great to know that their positive attitude made a difference. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Rochester Greece
Dear Zabby,
Thank you so much for your wonderful review! We're thrilled to hear that you experienced prompt service that went above and beyond your expectations. Our team strives to provide exceptional service to all our customers, and it's always rewarding to know when we've succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Excellent help and adviceI walked through the entire store not…
I walked through the entire store not finding what I wanted. As I was about to leave I spotted a chair with possibilities.
My salesperson, Chris helped me with color and design. He wasn’t pushy as he offered suggestions and options. I was very appreciative of his help and honesty. I bought the chair!
November 12, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Rosanne,
Thank you so much for sharing your experience with us! We're thrilled to hear that Chris was able to assist you in finding the perfect chair and that you appreciated his suggestions and honesty. It's wonderful to know that you felt supported without any pressure. Enjoy your new chair, and we hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
Good offerings and ease of on line…
Good offerings and ease of on line ordering. I was able to find exactly what I needed.
November 11, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi David,
Thank you so much for your wonderful review! We're thrilled to hear that you found exactly what you needed and that you had a smooth online ordering experience. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Rochester Greece
Hi Shelly,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the convenience of shopping from home. If you ever need any assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Chris Case is so patient with me
Chris Case is so patient with me! I have visited your Greece store so many times trying to find a loveseat or recliner. I tell him what I am looking for and he shows me what I might like, and what is available. Each time I leave without purchasing anything. (I purchased my Beauty Rest bed at your Henrietta store right before Covid-19 hit, and I love my bed.) I have shopped around to several furniture stores and made purchases, and I even got a refund on a loveseat. I come right back to the Greece store and ask for Chris because Chris Case isn't pushy. He sent me over to the Henrietta store to look around, and I didn't find anything. I told Chris that I didn't like the pushy guys over there! He keeps me informed about upcoming sales events. Finally, on my birthday, yesterday, I purchased a recliner! Thanks Chris for all the time you spent with me!
October 30, 2024
Reply from Raymour & Flanigan - Rochester Greece
Dear Marilyn,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Chris has been so patient and helpful throughout your visits to our Greece store. It's great to know that his approach made you feel comfortable and well-informed without any pressure.
We're also delighted that you finally found the perfect recliner on your birthday—what a fantastic way to celebrate! Your satisfaction is our top priority, and it's heartwarming to hear that you keep coming back to us for your furniture needs.
Thank you for your continued support and for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Best wishes,
The Raymour & Flanigan Team
They treated me with a lot of care and…
They treated me with a lot of care and understanding and was very helpful
October 16, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Dean,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you felt well taken care of and found our team to be helpful. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I was greeted as soon as I walked in
I was greeted as soon as I walked in, I knew exactly what I needed, so it was a quick and easy transaction!
October 5, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Carol,
Thank you so much for sharing your experience with us! We're thrilled to hear that your visit was quick and easy, and that our team was able to assist you promptly. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Raymor and Flanigan uses a sub par bank for their financing
Ramor&Flanigan uses TD banking for financing. I just found out today they don't do anykind of grace period, if you miss by 1 day you get hit with a $40 late payment and it was hard getting through to them. Buy elsewhere if you have to finance
September 23, 2024
Unprompted review
Reply from Raymour & Flanigan - Rochester Greece
Hi Pablo. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!
Reply from Raymour & Flanigan - Rochester Greece
Hi Phil,
Thank you for your fantastic review! We're thrilled to hear that you found our store easy to navigate. Our team works hard to create a seamless shopping experience, and it's great to know that we hit the mark for you. If you need any assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The sales person who took care of me…
The sales person who took care of me explained about me trying all the various mattresses and said he’d check back with me in 15 or so minutes. I appreciated that there was no high pressure sales tactics. I found just what I liked. He was personable without the hype!
August 4, 2024
Reply from Raymour & Flanigan - Rochester Greece
Dear Joye,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our salesperson provided you with the time and space to find the perfect mattress without any high-pressure tactics. It's wonderful to know that you felt comfortable and well taken care of. We strive to create a welcoming and stress-free shopping environment for all our customers. Enjoy your new mattress, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Everyone we worked with was very…
Everyone we worked with was very helpful and friendly.
July 27, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hi Don,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team. Providing helpful and friendly service is always our goal, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Quick and easy experience
Jim Abrams met us close to the door and was nearby for any questions. He was personable, helpful, and kind.
Many different models of sofas to see on two floors of the store. We found a sofa and look forward to receiving it in four days. Very nice experience.
July 27, 2024
Reply from Raymour & Flanigan - Rochester Greece
Dear MKS,
Thank you so much for your wonderful review! We're thrilled to hear that Jim Abrams provided you with excellent service and that you had a pleasant experience exploring our wide selection of sofas. It's great to know you found the perfect sofa and we hope it brings comfort and style to your home. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Store clerk was very helpful
Store clerk was very helpful. Found pretty much what I was looking for quite quickly. Now waiting too see how delivery goes
July 27, 2024
Reply from Raymour & Flanigan - Rochester Greece
Dear Ann,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our store clerk was able to assist you efficiently and help you find exactly what you were looking for. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations.
We hope your delivery goes smoothly and that you enjoy your new furniture. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I was greeted as soon as I walked in
I was greeted as soon as I walked in. The salesman was very helpful. He was easy to talk to. I have no complaints.
July 16, 2024
Reply from Raymour & Flanigan - Rochester Greece
Dear Abigail,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were greeted warmly and found our salesman to be helpful and easy to talk to. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Convenient access to the well displayed…
Convenient access to the well displayed furniture. This made it easy for us to in-vision how it was look in Connie’s apartment. I have always liked Flanigan’s furniture. Your furniture is always of good quality and very stylish and comfortable. Anthony, our salesman, was polite, friendly and showed interest in understanding our specific needs and directed us to furniture that met our specifications. He was knowledgeable about the furniture and explained the differences between the furniture that met our requirements. He is such an asset to your establishment. A perfect representation of how to approach the public. He gave us the opportunity to look around by ourselves and said that he would catch up with us if we had any questions. We felt so comfortable from the beginning, we asked him to come with us.
July 4, 2024
Pleasant experience,sales person very…
Pleasant experience,sales person very knowledgeable,store very cleam
July 1, 2024
Reply from Raymour & Flanigan - Rochester Greece
Thank you so much for your review, Christine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Lack of pressure from the sales person
June 5, 2024
Reply from Raymour & Flanigan - Rochester Greece
Hello Michael Morris! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.