Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more
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Cheryl is a terrific salesperson who knows when to assist and when to let the customer look on their own. She listened to what I was looking for, my requirements and my preferences in end tables. She... See more
Company replied
Visited store first on 2/26/23, was assisted by Cheryl Rosipayla. At that time she went the extra mile to help us find the right pieces and coordinate colors and styles. We returned on 3/6/23 to make... See more
I recently bought a large sectional, another couch and the protection plan. One of the armless chairs is too large for the space. I called the store upon delivery and have called customer service nume... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2780 Ridge Road West, 14626, Rochester, NY, United States
- 5852259455
4.8
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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Excellent communication with status of…
Excellent communication with status of order, delivery. Professional, friendly and courteous service.
July 23, 2026
Always great service and if there's any…
Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every time.
July 2, 2026
Had just what I was looking for
Had just what I was looking for, in stock, and quick delivery.
June 15, 2026
Working with Cheryl
Working with Cheryl, we were able to work together , she is very fair and honest
May 28, 2026
Cheryl was wonderful to work with
Cheryl was wonderful to work with. She took her time to help me so I didn’t feel rushed at all!
April 12, 2026
Professional job with the sales process
Mr. Scott Patton was very helpful with purchasing and the delivery service
April 4, 2026
The person who worked with me was excellent.
The person who worked with me (Jim Abrams) was very knowledgeable, courteous, professional and patient.
April 1, 2026
Unprompted review
Jim Abrams was very professional and…
Jim Abrams was very professional and took the time to explain everything and the process of buying our furniture, we would highly recommend him to our friends and family!
March 8, 2026
Unprompted review
Service was friendly
Service was friendly, not pushy, understanding and pleasant to talk with.
February 28, 2026
They Staff was very kind
They Staff was very kind . I did feel like they may have pre Judge me because I can in with a sweatsuit and was approved for 23 thousand dollars credit. You should not judge a book by its cover. The lady I worked with didn’t and was so kind but I just had that feeling. Maybe just a lesson
March 5, 2026
salesperson was helpful and patient
October 5, 2025
CHERYL WAS VERY HELPFUL
CHERYL WAS VERY HELPFUL. SHE GAVE ME SOME GOOD ADVISE WHILE I WAS MAKING MY DECISION ABOUT WHAT FURNITURE TO BUY.
September 7, 2025
I found exactly what I was looking for
I found exactly what I was looking for. No pressure from the salesman. When I was ready to buy, Chris helped me out with the sale and setting up delivery. I have other furniture needs, I will be back.
August 31, 2025
sales person
August 30, 2025
Reply from Raymour & Flanigan - Rochester Greece
Dear Eileen,
Thank you for sharing your experience! We’re glad to hear you had a positive interaction with our salesperson and rated us 5 out of 5. At Raymour & Flanigan, we aim to provide great service and quality products.
Your feedback is valuable, and we will pass along your kind words to our team. If you need anything else, please reach out.
Best,
Raymour & Flanigan Furniture and Mattress Store
Great job Chris! Thank you!
Chris did a great job helping me out. I like that he let me roam around on my own and pop in every few minutes to see how I was doing. He was very informative.
August 25, 2025
Reply from Raymour & Flanigan - Rochester Greece
Hi Adrienne,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Chris provided you with the perfect balance of assistance and freedom to explore. It's wonderful to know that his informative approach made your visit enjoyable. We look forward to welcoming you back to our store in the future!
Best regards,
The Raymour & Flanigan Team
Teamwork makes the dream work
Anthony was respectful, knowledgable, relaxed, gave us lots of space, answered many questions, explained he was leaving Greece store that day to start at Victor store and transferred me to Scott if I elected to purchase. Scott next day was great picking up from Anthony for purchase/delivery coordination with Audrey(?). Delivery date met my needs.
August 16, 2025
Reply from Raymour & Flanigan - Rochester Greece
Hello Allyson,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Anthony provided you with respectful and knowledgeable service, and that Scott was able to seamlessly continue assisting you with your purchase and delivery coordination. It's great to know that the delivery date met your needs as well.
We strive to ensure our guests have a relaxed and informative shopping experience, and your feedback is a testament to the dedication of our team. We will make sure to pass along your kind words to Anthony, Scott, and Audrey.
Thank you for choosing Raymour & Flanigan for your home furniture needs. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
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