Angelica was a great listener, very patient and not overbearing. She showed us only what we were looking for even when we couldn’t make up our mind. No pressure and most friendly.
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See what reviewers are saying
John ,the manager, did an amazing job helping us choose the correct mattress for our needs. He was personable and patient as he answered our numerous questions. He treated us with undivided attention... See more
Absolutely best customer service at the Saratoga store. We have dealt with Angelica, Donna and Rock and couldn’t be happier with not only the quality of the furniture but the support of the team whe... See more
It started out great, then it became a high pressure sales tactic! Very uncomfortable! I’m not even sure I will receive what I purchased, plus, I know there was a sale of 20% off, which I didn’t recei... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
121 Ballston Ave, 12866, Saratoga Springs, NY, United States
- 5188860990
4.8
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Jen was very helpful in taking care of…
Jen was very helpful in taking care of us. She was very knowledgeable on each item we were interested in. She wasn’t pushy but very patient with us. She made our experience very enjoyable.
April 14, 2024
Reply from Raymour & Flanigan - Saratoga
Hello Barbara Humiston Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Love R&F
This is my third time working with Thomas Cole at this location and the service and attention I receive is why I keep coming back. I love the products that are available and have been shopping at R&F for 15 years!
April 13, 2024
Reply from Raymour & Flanigan - Saratoga
Thank you so much for your review, Heidi! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a loyal customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Saratoga
Thank you, John, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Product
The salesperson & delivery were exceptional, but this furniture is as hard as board. It’s a shame that you purchased a set of furniture and you can’t try it out. The only option you have is sitting on the one in the store! We are so upset about this purchase
March 4, 2024
Unprompted review
Reply from Raymour & Flanigan - Saratoga
Hello Peggy. We sincerely apologize for the issue you are experiencing with your furniture. We'd be happy to get this resolved for you!. Please email us a brief summary of the issues to rfcare@raymourflanigan.com and a leader will reach out shortly. Thank you!
Reply from Raymour & Flanigan - Saratoga
Hello Steven Brown! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Reply from Raymour & Flanigan - Saratoga
Hello David Foley! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Deb was fantastic
Deb was fantastic. She answered any question we had and was very attentive.
February 17, 2024
Reply from Raymour & Flanigan - Saratoga
Hello Morgan Kinney! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Now, that's what I'm talking about!
Great customer service. Very professional and patient. Pleasant as well.
February 6, 2024
Reply from Raymour & Flanigan - Saratoga
Hello lduniversal! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Sales rep answered all questions
Sales rep answered all questions, offered suggestions and did not pressure me into any purchases.
November 5, 2023
Th sales persons were very helpful and…
Th sales persons were very helpful and accommodating. The delivery was great. On tome, quick and very friendly
November 4, 2023
Reply from Raymour & Flanigan - Saratoga
Thank you so much for your review, Norma! It's great to hear that our team did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Saratoga
Thank you so much for your review, Goldie! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Saratoga
Hello Karol Lodge! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
I put both my mattress and bed frame as…
I put both my mattress and bed frame as delivery and I’m being told that’s not the case. Now they’re expecting me to pick up my mattress from Albany, when I have no truck or way of getting it. Your website states delivery in 3 days or less and I have been waiting over a week now.
I am very unsatisfied.
October 18, 2023
Professional service and advice
October 22, 2023
Reply from Raymour & Flanigan - Saratoga
Hello William Ruggles! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Salesman listened and understood what I…
Salesman listened and understood what I wanted....
Good followup....
October 22, 2023
Tom Page was excellent
Tom Page was excellent. Showed us exactly what we wanted, gave us choices, and did not push us to buy. We came back two days later with a carpet sample. He was there, as promised, remembered us, and helped us finalize the purchase and delivery very quickly. We were quite impressed with him and your stock, and we will return!
September 18, 2023
Reply from Raymour & Flanigan - Saratoga
Hello Eric! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
The selection and the sale prices were…
The selection and the sale prices were outstanding. I bought online and was approved for financing, but when I went to use it, your system didn't recognize anything about me. I did set up an online account and had my financing credit number available but it still didn't work.
September 3, 2023
Reply from Raymour & Flanigan - Saratoga
Thank you so much, Teresa, for taking the time to leave a review with us. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The attention that I got it
The attention that I got it, prices are fare and very good quality
September 1, 2023
Reply from Raymour & Flanigan - Saratoga
Hello Adriana, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.
Reply from Raymour & Flanigan - Saratoga
Hello Karl, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture, come again soon.
Good experience
The salesperson (Dylan Jones), was very helpful, answered all questions, was not pushy. I left after making purchase , happy not stressed out.
August 25, 2023
Reply from Raymour & Flanigan - Saratoga
Hello Karen! Thank you for your kind words, we are pleased to know that our sales associate was so helpful while giving you room to shop! We hope you're enjoying your new furniture. Thank you!
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