Angelica was a great listener, very patient and not overbearing. She showed us only what we were looking for even when we couldn’t make up our mind. No pressure and most friendly.
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John ,the manager, did an amazing job helping us choose the correct mattress for our needs. He was personable and patient as he answered our numerous questions. He treated us with undivided attention... See more
Absolutely best customer service at the Saratoga store. We have dealt with Angelica, Donna and Rock and couldn’t be happier with not only the quality of the furniture but the support of the team whe... See more
It started out great, then it became a high pressure sales tactic! Very uncomfortable! I’m not even sure I will receive what I purchased, plus, I know there was a sale of 20% off, which I didn’t recei... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
121 Ballston Ave, 12866, Saratoga Springs, NY, United States
- 5188860990
4.8
Excellent
108 reviews
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Hasn’t replied to negative reviews
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Perfect shopping experience
Perfect shopping experience. We were greeted by Danny, we explained what we were in the market for and he gave us excellent guidance. He was helpful, but most importantly, not pushy. He gave us room to shop for ourselves but was on hand immediately to answer our questions and take our purchase.
September 18, 2022
Reply from Raymour & Flanigan - Saratoga
Thank you for taking the time to leave a review, Anthony! We're happy to hear that your sales associate was helpful and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.
Looking forward to an easier shopping experience
When we entered the store we were greeted by a sales associate at the front of the store and explained we wanted a chance to look around because we weren't sure what we wanted. For the next 15 minutes we were followed around the store by the associate, to the extent I said to my wife on 3 occasions that we were being followed. The associate, in that 15 minutes, asked if we needed help 4 times. I understand that they are sales people and probably work off of commission, but the entire experience was off-putting. If we didn't have a gift certificate to use from a large purchase we made at your store earlier this year, we would've left the store because of the general annoyance of being followed.
Also, the experience of you not putting prices on the majority of your items is equally as off-putting as your associate following us.
All-told our next major purchases will probably be through an online retailer and not your store.
August 30, 2022
Reply from Raymour & Flanigan - Saratoga
Hello Craig. Sorry to hear you had this experience in our showroom. That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. -Jeff V.
Great Selection
Wonderful experience to shop in your Saratoga Store. Craig was a great help.
August 26, 2022
Reply from Raymour & Flanigan - Saratoga
Thank you John P. for your kind words. We're happy to hear you had a great shopping experience with us. -Jeff V.
The staff was extremely helpful I was…
The staff was extremely helpful I was greeted when I came in the door and showed a sofa bed exactly the size that I was interested in. The sales person Danny Collado took over and showed me similar products so I a comparison. I went back to the original sofa bed and purchased it . The purchase was processed and I required a different delivery date. Thus accommodations were made so that the delivery was made at a convenient time for me. Everybody was very professional and very friendly answering all of my questions. I found the experience to be very satisfactory and I will return to Raymour and Flanigan for future purchases .
August 18, 2022
Reply from Raymour & Flanigan - Saratoga
Thank you Suzann Edwardsfor your review. We're glad to hear you had a great experience with our team!! We hope you enjoy your furniture. -Jeff V.
Everything was good Dylan Jones from…
Everything was good Dylan Jones from Saratoga was very helpful, answered questions, furniture has been delivered and we love it. Thank you
July 20, 2022
Reply from Raymour & Flanigan - Saratoga
Thank you Madeline Tipton for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.
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