Tina in the Scranton store. She took a deep interest in helping me design the livingroom for my new condo, and we communicated extensively by text with pictures and sizing information on the sofas and... See more
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Zaire B. (Home Furnishing and Sleep Consultant) possessed great knowledge on our Black Beautyrest C-Class Plush mattress with split twin advanced motion TXL bedding questions at Raymour & Flanigan. H... See more
I had to go to the store several times just to order this as the first time when I was ready to check out your computers went down and I could not order the merchandise. It was a waste of gas and two... See more
We are at the end of a major renovation. We are sleep deprived and stressed out people. Carol, Raymour's Scranton store saved us. She was patient, honest, personable, knowledgeable, and made our shopp... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
85 Viewmont Mall, 18508, Scranton, PA, United States
- 5703461622
4.8
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Friendly, knowledgeable, helpful!
Terry and John were both very helpful when we were searching for our new couch! Knowledgeable about what was available, we were working with a very specific amount of space but they helped us find the right one!
November 15, 2024
Sales persons were knowledgeable about…
Sales persons were knowledgeable about the furniture, etc. that we were interested in purchasing.
November 10, 2024
Reply from Raymour & Flanigan - Scranton
Dear Christine,
Thank you so much for your wonderful review! We're thrilled to hear that our sales team was able to provide you with the knowledge and assistance you needed during your visit. Your satisfaction is our top priority, and we're glad we could help you find the perfect furniture. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mr. Moore
Mr. Moore was very patient and caring. Exceptional service from start to end.
October 28, 2024
Reply from Raymour & Flanigan - Scranton
Thank you so much for your review, Joan! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Carol is a great salesperson and went…
Carol is a great salesperson and went above and beyond to make our experience easy.
October 15, 2024
Exceptional customer service
I called with no sku number and the representative was able to find the item I was looking for and place my order in a very timely manner
Very pleased with the service
October 13, 2024
Reply from Raymour & Flanigan - Scranton
Dear Arlene,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our representative was able to assist you efficiently and help you find the item you were looking for. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
We appreciate your kind words and your 5-star rating. If you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Scranton
Hello Janice Thyren We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Very useful bed with additional storage…
Very useful bed with additional storage and a great look. Great price can’t hurt.
September 18, 2024
Reply from Raymour & Flanigan - Scranton
Hi Robert!! Thank you for leaving this positive review! We hope you’re enjoying your new furniture! Thank you for being a customer with Raymour & Flanigan!
I was not happy that the extended…
I was not happy that the extended warranty was not offered to me. I only found out because my sister in law called you and found out. So I had to go on line to pick it up from home.
September 8, 2024
Reply from Raymour & Flanigan - Scranton
Dear Judy,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the extended warranty. It's important to us that our customers are fully informed about all available options, and we regret that this information was not communicated to you during your visit.
We appreciate your understanding and are glad to hear that you were able to secure the warranty online. Your feedback helps us improve our service, and we hope to provide you with a seamless experience in the future.
Thank you for choosing Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
The Sales Associate (John) was very…
The Sales Associate (John) was very knowledgeable and polite. Definitely would shop for furniture.
September 7, 2024
Reply from Raymour & Flanigan - Scranton
Dear Margaret,
Thank you so much for your wonderful review! We're thrilled to hear that John provided you with knowledgeable and polite service. It's great to know that you had such a positive experience with us. We look forward to welcoming you back to our store for any future furniture needs.
Best regards,
The Raymour & Flanigan Team
I was treated with respect and…
I was treated with respect and knowledge of what l was looking for. Left satisfied with my purchase. Thank you!!
September 3, 2024
Reply from Raymour & Flanigan - Scranton
Dear Diane,
Thank you for taking the time to share your experience with us. We're glad to hear that you felt respected and found our team knowledgeable during your visit. It's wonderful to know that you left satisfied with your purchase.
However, we noticed the rating you provided doesn't seem to match your positive comments. If there was anything specific that didn't meet your expectations, we would appreciate any additional feedback you can provide. Your insights are valuable to us as we strive to improve our services.
Thank you once again for your review, and we hope to see you again soon.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Scranton
Dear Anna,
Thank you so much for your wonderful review! We're thrilled to hear that our sales agent was able to provide you with informative and professional service. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Beth
Beth, our salesperson, was extremely helpful, friendly, knowledgeable & fun to work with. She really listened & therefore guided us to attractive quality living room sets that suited our wish list. Beth spent just the correct amount of time checking on us, offering comments & answering questions. We enjoyed working with her and will definitely seek out Beth and Raymour & Flanigan for future furniture purchases.
September 1, 2024
Reply from Raymour & Flanigan - Scranton
Dear Linda & Mark,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Beth provided you with exceptional service and made your furniture shopping enjoyable. It's great to know that she was able to guide you to the perfect living room sets that matched your wish list. We will certainly pass along your kind words to Beth. We look forward to welcoming you back to Raymour & Flanigan for your future furniture needs.
Best regards,
The Raymour & Flanigan Team
Very good sales person
August 17, 2024
Reply from Raymour & Flanigan - Scranton
Dear Aj Hazzouri,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great interaction with our salesperson. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The gentleman was great no pressure…
The gentleman was great no pressure from him love your stuff. My favorite store such a nice guy they all should be like that.
August 14, 2024
Reply from Raymour & Flanigan - Scranton
Hi Sharon,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team and that you love our products. It's always our goal to provide a comfortable and enjoyable shopping experience. We look forward to welcoming you back to your favorite store soon!
Best regards,
The Raymour & Flanigan Team
Carole Dougherty was an amazing sales…
Carole Dougherty was an amazing sales associate. She took the time to go over each piece we were interested in, and give us all the details to make an informed decision. I would highly recommend her to friends and family.
July 29, 2024
Reply from Raymour & Flanigan - Scranton
Dear Ernie,
Thank you so much for your wonderful review! We're thrilled to hear that Carole provided you with such a positive experience. It's great to know she was able to help you make an informed decision. We truly appreciate your recommendation to friends and family. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our sales rep did an amazing job and…
Our sales rep did an amazing job and was very helpful.
July 24, 2024
Reply from Raymour & Flanigan - Scranton
Hi Mary Grace,
Thank you so much for your wonderful review! We're thrilled to hear that your sales representative provided you with such excellent service. We strive to make every customer experience exceptional, and it's great to know we hit the mark with you. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Sales associate
Sales associate, John Rothstein, was knowledgeable, listened to my input and then provided options, did not pressure me, was very polite, followed up on information after I left the store. He ensured I had a good shopping experience.
July 18, 2024
Reply from Raymour & Flanigan - Scranton
Hi Angie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that John Rothstein provided you with knowledgeable and attentive service. It's wonderful to know that he listened to your input and offered options without any pressure, ensuring you had a pleasant shopping experience. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Beth did a great job helping us select our mattress. We greatly appreciated her.
The whole team from sales to delivery did a great job.
July 9, 2024
Reply from Raymour & Flanigan - Scranton
Thank you so much for your review, Lawrence! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Diana Chaise in the Smoke color
Christopher Bain was very helpful during my visit to the Scranton store. He wasn't pushy but more than helpful in my decision of what color Diana Chaise to get. I felt comfortable to ask him any question and had confidence and trust in my online purchase, which he also helped me with.
June 20, 2024
Reply from Raymour & Flanigan - Scranton
Thank you so much, Elizabeth, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
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