Raymour & Flanigan - Scranton Reviews 

163
TrustScore 5 out of 5

4.8

85 Viewmont Mall, 18508 Scranton, PA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tina in the Scranton store. She took a deep interest in helping me design the livingroom for my new condo, and we communicated extensively by text with pictures and sizing information on the sofas and... See more

Rated 5 out of 5 stars

Zaire B. (Home Furnishing and Sleep Consultant) possessed great knowledge on our Black Beautyrest C-Class Plush mattress with split twin advanced motion TXL bedding questions at Raymour & Flanigan. H... See more

Rated 1 out of 5 stars

I had to go to the store several times just to order this as the first time when I was ready to check out your computers went down and I could not order the merchandise. It was a waste of gas and two... See more

Rated 5 out of 5 stars

We are at the end of a major renovation. We are sleep deprived and stressed out people. Carol, Raymour's Scranton store saved us. She was patient, honest, personable, knowledgeable, and made our shopp... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 85 Viewmont Mall, 18508, Scranton, PA, United States

  • 5703461622

4.8

Excellent

TrustScore 5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(163)

3,817 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

no pressure

May 18, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much, Joseph, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

John was thoughtful and kind and knew…

John was thoughtful and kind and knew what he was talking about

May 10, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Nancy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Will only shop at Raymour & Flanigan!

Beth Gatto of your Scranton store has helped us buy many pieces of furniture, mattresses and room sets for many years. We only shop when we know she is working! She is extremely helpful and knowledgeable!

May 5, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Pat! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The salesman was friendly and very…knowledgeable. Made shopping pleasant.

The salesman was friendly and very knowledgeable. Asked questions about what we were looking for and made shopping a pleasure.

April 22, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Sales person listened,communicated,as…Big Red

Sales person listened,communicated,as we could greatly understand,after explaining why were at your facility,looking for a specific Bed ,and additional pieces,after selecting the unit...Checking out,was straight forward,with explainations,that were to the point...
Thankyou,
Mike

April 8, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Michael! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The entire experience was smooth

The entire experience was smooth. The sales rep John was very helpful and knew his way around the showroom. All in all a very positive experience.

March 30, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Hello Patricia Martone! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Area rug hunt

Went looking for an area rug at the Dickson City store and our favorite salesman Chris. We’ve dealt with Chris on a couple of previous occasions and he’s use to our antics when we shop. Chris gets 5 stars for his sense of humor and putting up with us. Also the ladies at the check out desk get 5 stars for their help.

March 29, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, John! It's great to hear that our team did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Professional Sales

Only normal sales pressure we were allowed to look first, then discuss with sales rep. We were given good advice, and closed the sale.

March 27, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Arthur! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Anna G

Anna G. was friendly, attentive and very helpful, without being pushy. She gave us very valuable information and was a pleasure to work with.

March 17, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you Ken for your review! It's great to hear that your sales person, Anna , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

We ordered online and it was great

We ordered online and it was great. We chatted with a store representative and he was able to give us the discount towards delivery. Very helpful and great customer care and service.

February 18, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Hello Anna Fried! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Good experience

Service and knowledge was spot on!Anna was very helpful and knows her products.We are very comfortable and happy with our purchase.

February 20, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Hello Karen Mallas! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Great service

Carole was fantastic, so helpful, very professional. Knew what we wanted and showed us other to help us make up out mind.

February 4, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Gordon! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The salesperson actually new her stuff…

The salesperson actually new her stuff snd did not try to sell me something I didn’t want.
She you now have a happy repeat customer.

January 25, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Hello Cathy Annis! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

From the salesman to the delivery the…

From the salesman to the delivery the next day everyone was so professional and I’m very happy with our purchase

January 14, 2024
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you, Jeff, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Carole Dougherty was so good and…

Carole Dougherty was so good and helpful in purchasing our furniture. I would never use anyone else but her in the future. She really knows her job!
Also, Raymour and Flanigan takes care of their Veterans. My husband is a Vietnam Veteran and they honored his service by giving him a discount.

November 6, 2023
Rated 5 out of 5 stars

Franco was very helpful

Franco was very helpful, courteous and friendly. He offered suggestions and seemed to offer fair deals.

October 29, 2023
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Thank you so much for your review, Gail! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Beth always thankful for your assistance making our house a home!

I have had the pleasure of working with Beth Gatto since at least 2006-2007. She has always been so helpful with her expertise assisting with decorating tips and help making our home cozy. Mike the sales manager stepped in to complete our order as Beth had 2-3 other customer who requested her when they entered the store. God Bless!

October 23, 2023
Rated 5 out of 5 stars

Good experience

John aka Big Red was very helpful in answering questions and our concern. He guided us with his knowledge and experience regarding aiding our decisions in the purchase of our new furniture.

October 20, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look