Raymour & Flanigan - Secaucus Reviews 

145
TrustScore 4.5 out of 5

4.3

150 Harmon Meadow Blvd, 7094 Secaucus, NJ, US


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Rated 5 out of 5 stars

I went to the showroom in Secaucus NJ and the associate Maria Ramirez was incredibly helpful. I was limited on how much space I have and she was able to show me all the options I had available and wha... See more

Company replied

Rated 5 out of 5 stars

John was patient and informative. He greeted my daughter and I as if we were family. He took his time. The best experience I have had with R & F. I gave R & F a second chance after having to deal wi... See more

Rated 4 out of 5 stars

Secacus, NJ, bought the Garron Power Lift Recliner with Power Headrest and Heat, a great chair, very comfy. Sales guy John was great.Delivery is on a different planet, can't reach them via phone dont... See more

Rated 5 out of 5 stars

My wife and I have been customers at the Secaucus ,NJ store for the past 3 + years. We have purchased all of our furniture there and would not even consider looking elsewhere. Special shout-out to s... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 150 Harmon Meadow Blvd, 7094, Secaucus, NJ, United States

  • 2018091353

4.3

Excellent

TrustScore 4.5 out of 5

145 reviews

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1-star

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Replied to 0% of negative reviews

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4.3

All reviews

(145)

3,900 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Maria and the staff was very nice and…

Maria and the staff was very nice and they made my family feel welcome

April 7, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Francisco,

Thank you for sharing your experience with us! We’re happy to hear that Maria and our team made you and your family feel welcome during your visit. Creating a warm and inviting atmosphere is important to us, and we’re glad we succeeded with you.

We really appreciate your feedback and look forward to serving you again. If there’s anything else we can do for you, please let us know.

Best,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Service was immediate

Service was immediate. Cristal was very helpful. The cashier was on point and friendly. The only thing I am waiting to see is the color of the set. the set we bought in the store Dove, does not look like the color online.

February 26, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Joann,

Thank you for taking the time to share your experience with us! We're thrilled to hear that Cristal and our customer care representative provided you with immediate and friendly service. We understand the importance of getting the right color for your furniture. If you have any concerns or need further assistance, please feel free to reach out to us at RFCARE@raymourflanigan.com. We're here to help ensure you're completely satisfied with your purchase.

Thank you for choosing Raymour & Flanigan Furniture and Mattress Store. We look forward to serving you again soon!

Best regards,
Raymour & Flanigan Customer Service Team

Rated 5 out of 5 stars

I’m love the store and the lsales…

I’m love the store and the lsales people Is professional and very good services

February 23, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Carlos,

Thank you so much for your wonderful review! We are thrilled to hear that you love our store and appreciate the professionalism and excellent service provided by our sales team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best experience possible.

We look forward to welcoming you back soon!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great team at store, generous, polite and friendly.

Everyone was nice and friendly. They were honest and sincere.

February 17, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Raul,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team to be nice, friendly, honest, and sincere. Providing exceptional service is something we strive for, and your feedback reassures us that we're on the right track.

We truly appreciate your 5-star rating and look forward to welcoming you back to Raymour & Flanigan for any of your future home furniture needs.

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

As an account holder

As an account holder, I would like to express my appreciation for our salesperson, Ramón. He demonstrates a high level of professionalism and knowledge, complemented by his excellent sales skills. Ramón consistently maintains a positive demeanor and is always willing to assist, making him a valuable asset to our experience.

January 30, 2025
Rated 5 out of 5 stars

Best website ever!

Your website is the best furniture website ive experienced. Super easy to navigate dimensions at the ready very very nice.

January 24, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Brenda, thank you so much for the amazing feedback! We’re so glad to hear that you had a great experience navigating our website. We put a lot of effort into making it user-friendly and informative, so it’s wonderful to know it made your shopping experience easier. If you need anything else, don’t hesitate to reach out. We appreciate you choosing us!

Thank you!

Raymour and Flanigan

Rated 5 out of 5 stars

Our salesperson John in the Secaucus…

Our salesperson John in the Secaucus store was awesome. I had used R & F for furnishings for my shore home( not Secaucus store) and swore I'd never use this store again. But shopping w my daughter we stopped in and John met us at the door, he was such a pleasure, knew his furniture, efficient, didn't try to sell me something I didn't want. I definitely would use him again, he is the only reason I'd come back. By the way I bought 2 pieces of furniture that day.
Thanks JOHN

January 22, 2025
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Mary,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that John provided you with such exceptional service at our Secaucus store. It's wonderful to know that his knowledge and approach made your visit enjoyable and led to your purchase of two pieces of furniture.

We truly value your feedback and are delighted that John could change your perspective on shopping with us. Your kind words will certainly be shared with him and the team. We look forward to welcoming you and your daughter back in the future.

Warm regards,

Raymour & Flanigan Furniture and Mattress Store

Rated 1 out of 5 stars

The worst night mer is to deal with…

The worst night mer is to deal with this company and there so called managers!!!

December 6, 2024
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Reply from Raymour & Flanigan - Secaucus

Hi Linda,

I'm truly sorry to hear about your experience with our company and our management team. Your feedback is very important to us, and we take it seriously. If you could provide more details about the issues you faced, it would help us address them and improve our service. Thank you for bringing this to our attention.

Best regards,
Cristina B.

Rated 5 out of 5 stars

Sales person Daniel was very attentive…

Sales person Daniel was very attentive to my concerns

December 2, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Mirella,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Daniel was able to address your concerns attentively. Your satisfaction is our top priority, and it's wonderful to know that Daniel provided you with excellent service. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Sandip,

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that Christine was able to assist you so effectively. We take pride in our team's dedication to providing excellent service and quality products. Your kind words mean a lot to us and will certainly be shared with Christine. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Saleswoman was very helpful

Saleswoman was very helpful, and professional.

October 15, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Dominic,

Thank you so much for your wonderful review! We're thrilled to hear that our saleswoman was able to assist you in a helpful and professional manner. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Expedient delivery and super easy…

Expedient delivery and super easy online order experience.

October 6, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Vicky,

Thank you so much for your wonderful review! We're thrilled to hear that you had an expedient delivery and found the online ordering process super easy. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great Experience

The saleswoman was knowledgeable, knew right away what I wanted and showed me the perfect piece.

October 5, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Michael,

Thank you so much for your wonderful review! We're thrilled to hear that our saleswoman was able to assist you so effectively and help you find the perfect piece. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great service

Great service, our rep. Jonathan was knowledgeable, friendly and so helpful.

October 5, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Jorge,

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that Jonathan was able to assist you so effectively. We pride ourselves on providing knowledgeable and friendly service, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 1 out of 5 stars

Disappointed

After debating as to whether or not to write this review, I decided to do so. I ordered a sofa and oversized chair. Furniture was delivered on Memorial Day, 5/27/2024. Delivery service went well. Furniture is very comfortable. My problem is with the stitching. Within one hour after I received the delivery, I took pictures and sent a text to the salesperson who helped me stating I was unhappy with the stitching. It was all crooked and wrinkly. She responded two days later. Said, per the manager, this looks normal. I then went to the store (Secaucus, NJ) to look at the floor sample. The floor sample was actually in better condition than what I received. I called customer service, had to leave a message. They didn't even have the decency to call me directly. They called the store, who then contacted me. Bottom line is, I was told this meets their standards. In my opinion, they must have very low standards. I think they should have, at least, offered to replace the cushions. I will not buy from them again. In fact, I just bought a new dining room set but went elsewhere.

May 27, 2024
Unprompted review
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Patricia,

Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear that the stitching on your new sofa and oversized chair did not meet your expectations. It's disappointing to learn that our response to your concerns fell short of providing the resolution you were hoping for.

We regret that this experience has led you to choose another retailer for your dining room set. Your satisfaction is important to us, and we hope you might consider giving us another chance in the future. If you have any further concerns or need assistance, please feel free to reach out.

Thank you again for your feedback.

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

saleswomen Christine was a pleasure to…

saleswomen Christine was a pleasure to do business with

August 18, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Cristian,

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Christine made your shopping experience a pleasure. We strive to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to serving you again in the future!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Sales representative Vinny was very…

Sales representative Vinny was very helpful and answer all our question. It made our purchase of the living room set very easy and enjoyable..

August 10, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Dear Simon,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Vinny was able to assist you effectively and make your purchase of the living room set both easy and enjoyable. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We hope you enjoy your new living room set for many years to come. Please don't hesitate to reach out if you need any further assistance.

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

Maria was very helpful

Maria was very helpful. She showed us what we wanted to see. Did not pressure us in any way. Made the sale go through seamlessly.

July 28, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Deb,

Thank you so much for your wonderful review! We're thrilled to hear that Maria provided you with such a positive experience. It's great to know that she was able to assist you without any pressure and made the sale process seamless. We appreciate your feedback and look forward to serving you again in the future!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Excellent Service

I visited the store to purchase a mattress and box spring. Your client rep, Mark Solomon, was very knowledgeable, answered all my questions and helped make my choice a very easy one.

May 3, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hi Dennis,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Mark Solomon was able to assist you effectively and make your mattress and box spring purchase a smooth process. We strive to provide knowledgeable and helpful service, and it's great to know that Mark delivered on that promise. Enjoy your new mattress and box spring!

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Great Visit

Hamid was incredibly helpful during our recent visit to the Secaucus store. He helped us get exactly what we needed for a great price. He was patient while we laid on a dozen different ones. Will be back to see him for the rest of our furniture needs.

June 19, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Lisa B We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

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