Raymour & Flanigan - Secaucus Reviews 

145
TrustScore 4.5 out of 5

4.3

150 Harmon Meadow Blvd, 7094 Secaucus, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

I went to the showroom in Secaucus NJ and the associate Maria Ramirez was incredibly helpful. I was limited on how much space I have and she was able to show me all the options I had available and wha... See more

Company replied

Rated 5 out of 5 stars

John was patient and informative. He greeted my daughter and I as if we were family. He took his time. The best experience I have had with R & F. I gave R & F a second chance after having to deal wi... See more

Rated 4 out of 5 stars

Secacus, NJ, bought the Garron Power Lift Recliner with Power Headrest and Heat, a great chair, very comfy. Sales guy John was great.Delivery is on a different planet, can't reach them via phone dont... See more

Rated 5 out of 5 stars

My wife and I have been customers at the Secaucus ,NJ store for the past 3 + years. We have purchased all of our furniture there and would not even consider looking elsewhere. Special shout-out to s... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 150 Harmon Meadow Blvd, 7094, Secaucus, NJ, United States

  • 2018091353

4.3

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(145)

4,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our new furniture

We love our new furniture. The delivery and set up was great, too.

June 19, 2024
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Pamela Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

My saleswoman was amazing

My saleswoman was amazing. She was knowledgeable, had the answer to ever question I asked. She made my wife and I
feel very comfortable with the decision we made.

June 8, 2024
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Reply from Raymour & Flanigan - Secaucus

Thank you so much for your review, Stephen! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Staff who assist us is very…

Staff who assist us is very accommodating especially Jeffrey.
He make sure that transactions was done properly.

May 28, 2024
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Reply from Raymour & Flanigan - Secaucus

Thank you so much for your review, Felicitas! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

I appreciate the Mgr who helped me

I appreciate the Mgr who helped me, Mohammed. He seemed to be honest, friendly, and very helpful. I had bought most of my furniture in the past from Raymour & Flanigan. I like the quality of the furniture. Also, when I've had problems, customer service was very helpful.

May 29, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello Valued Customer Thank you for leaving this 4-star rating! We're glad you had a great experience with us!

Rated 5 out of 5 stars

The woman that helped us was very…

The woman that helped us was very helpful and your furniture is well very nice. It’s a pleasure shopping there.

May 27, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello Theresa & Luke Brady! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Secaucus

Hello Joseph Pansini! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Our last visit was for a reselect

Our last visit was for a reselect. It was a very pleasant experience. We had to work with the store manager, Javier Aguirre. This gentleman was very polite, professional, knowledgeable and listened to our concerns. I would like to also mention that we purchased more than we were refunded and an extra piece of furniture. We are very Happy with our Reselection.

April 25, 2024
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Reply from Raymour & Flanigan - Secaucus

Thank you so much, Antonio, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Sales man allowed me to look and not…

Sales man allowed me to look and not follow me around the store. When I was ready he came to help

April 21, 2024
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Reply from Raymour & Flanigan - Secaucus

Thank you so much, Angela, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Secaucus

Thank you so much for your review, James! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

All furniture purchase was impeccable…

All furniture purchase was impeccable and customer service is very helpful.

April 2, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello Richlyn T! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 2 out of 5 stars

We came in right after opening looking…

We came in right after opening looking for carpets, the sales man directed us to it, but he wasn’t a part of our search, no suggestions or on carpet care either, once we decided on one, he didn’t mention the cost of shipping until he gave us the papers and I was the one that noticed, then he made us feel like he wanted us out of there as fast as possible, we will not go back to that location.

March 17, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello Andrew Jeross. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!

Rated 5 out of 5 stars

Salesman didn’t try to hard sell us

Salesman didn’t try to hard sell us. We asked for time to look around and he let us come back to him. Knew the products.
Professional and polite

March 13, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello John Munro Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Excellent Service From Gisselle

Gisselle T. provided excellent customer service and care to my elderly aunt who needed a new recliner. Gisselle was patient, kind, and knowledgeable. She went the extra mile and we felt very valued as customers and people. We will be back thanks to Gisselle!

February 28, 2024
Unprompted review
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Reply from Raymour & Flanigan - Secaucus

Thank you Joanie for your review! It's great to hear that your sales person, Gisselle , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Extremely poor quality sofas I would…

Extremely poor quality sofas I would never recommend them. Purchased a fabric sofa set for almost $5000 worth before 8 months from Secaucus NJ the fabric of the sofa start tearing out the service man came and he wanted to shave the fabric, looks like they subside the issues and waiting for my factory warranty gets over.

February 17, 2024
Unprompted review
Raymour & Flanigan - Secaucus logo

Reply from Raymour & Flanigan - Secaucus

Hello Naresh. We are very sorry to hear about the issues with your recent order. We would like to get you in touch with our management team to help get this resolved! Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your order. We will follow up shortly. Thank you!

Rated 5 out of 5 stars

Mark Solomon who works there was great…

Mark Solomon who works there was great and very helpful

January 21, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello Ahmed W! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

I came in knowing what I wanted…

I came in knowing what I wanted already, the salesman was excellent. I was in and out in 15 minutes and very happy!

January 18, 2024
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Reply from Raymour & Flanigan - Secaucus

Hello oacevedo! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 4 out of 5 stars

Customer service and inventory in store

The manager and store associate were extremely helpful. However, since the inventory in the store was limited, the furniture I picked was online only. Therefore, I was unable test the quality and comfort of the sofa and recliner.

November 7, 2023
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Reply from Raymour & Flanigan - Secaucus

Hello Darlene! Thank you for your feedback. Thank you for leaving us a 4-star rating! We're glad you enjoyed shopping with us!

Rated 5 out of 5 stars

Easy

Easy, friendly, good price, quick delivery.

November 3, 2023
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Reply from Raymour & Flanigan - Secaucus

Thank you, Stephanie, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

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