Raymour & Flanigan - Seekonk Reviews 

279
TrustScore 4.5 out of 5

4.3

100 Highland Avenue, 2771 Seekonk, MA, US


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Rated 5 out of 5 stars

The people were great. Mike the sales manager, Joseph Santos, supervisor, and Melissa in customer service were great.Helpful, honest, and professional. Will be back for my furniture needs.I sent my ne... See more

Rated 5 out of 5 stars

Our sales associate was Joseph, he was very knowledgeable and helped out the multiple times we went into the showroom. We were in the middle of a renovation so needed to hold off on delivery. Josep... See more

Rated 1 out of 5 stars

I was asked to rate my new furniture experience, but I have not ordered any new furniture in the last few years. I have been trying to get my sectional couch purchased here repaired for months now wit... See more

Rated 5 out of 5 stars

After having been elsewhere, I decided to stop by the store. Boy am I glad I did! I was greeted as soon as I entered the showroom by a very kind and courteous associate. He was so friendly and extreme... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 100 Highland Avenue, 2771, Seekonk, MA, United States

  • 5083366400

4.3

Excellent

TrustScore 4.5 out of 5

279 reviews

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Replied to 0% of negative reviews

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4.3

All reviews

(279)

4,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Raymour & Flanigan - Seekonk logo

Reply from Raymour & Flanigan - Seekonk

Thank you Kathleen Smith for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Quick / easy website shopping and purchase experience

I came to your website looking for an attractive - but inexpensive - bedroom dresser, and found one almost immediately. I am expecting its delivery tomorrow morning.

April 18, 2023
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Reply from Raymour & Flanigan - Seekonk

Thank you Loren Williams for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

Poor customer service

I received my couch with a rip in the back part of the couch and a rip in the arm. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. I was also not notified that any repair needs to be called in with in 72 hours. This was our first time purchasing with this company. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. I informed her that I was unaware of this and never told. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. I am extremely disappointed in the way I was treated and in the fact this whole process was not explained to me. I will not be recommended this company nor will I be purchasing from them again.

February 17, 2023
Unprompted review
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Reply from Raymour & Flanigan - Seekonk

Hello April. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com a customer care manager will reach out to you as soon as they can. Thank you. -Jeff V.

Rated 5 out of 5 stars

Great customer service

Great customer service, Don went out his way to find the recliner we wanted.

February 4, 2023
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Reply from Raymour & Flanigan - Seekonk

Thank you Brigitte Rogers for your review. We're happy to hear that you received outstanding service! Enjoy your new recliner! -Jeff V.

Rated 5 out of 5 stars

Jeremy was helpful

Jeremy was helpful , pleasant and professional-we appreciate that -please pass along our thanks to him ….

January 22, 2023
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Reply from Raymour & Flanigan - Seekonk

Thank you for taking the time to leave us a review. We are glad to hear that your salesman provided helpful, pleasant, and professional service! -Jeff V.

Rated 5 out of 5 stars

Excellent salesperson

January 21, 2023
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Reply from Raymour & Flanigan - Seekonk

Thank you Jodi H for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Seekonk

Thank you for taking the time to leave a review! We are happy to hear that our salesman was attentive and professional. Please let us know if there's anything else we can do to assist you in the future. -Jeff V.

Rated 5 out of 5 stars

Lori was very helpful and able to…

Lori was very helpful and able to answer all my question. Would recommend and buy from her again

January 11, 2023
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Reply from Raymour & Flanigan - Seekonk

Thank you Bryan Cooper for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Lori was extremely helpful

I spoke with Lori in the Seekonk MA store was very helpful getting me a mattress Thank you

December 31, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you Alonda for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Great customer service experience…

Mr Dasilva was a great help in purchasing my new living room. He was so patient and knowledgeable in answering all our questions. He was incredibly polite and funny! Thank you for a great experience!

December 28, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you Monica Sousa for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Very pleasant guys.

December 11, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you LizaC Ward for your review. It's great to hear that our team was a pleasure to work with! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Superb customer service

After having been elsewhere, I decided to stop by the store. Boy am I glad I did! I was greeted as soon as I entered the showroom by a very kind and courteous associate. He was so friendly and extremely helpful when it came to my purchase. He did not force anything on me which I appreciated, and he was very helpful will all questions and concerns. In fact, the entire team that I interacted with was very professional. Customer service was hands down the best. I just love the living room set I picked out and can't wait to receive it!

December 4, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you Cheryl Rega for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Pleasant store atmosphere and very…

Pleasant store atmosphere and very helpful salesman.

November 29, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you Linda Desnoyers for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Sergio was our customer rep and walked…

Sergio was our customer rep and walked us through the room layout / fabric choices (cats) / purchase & delivery agreement...excellent in all facets!

November 26, 2022
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Reply from Raymour & Flanigan - Seekonk

Thank you Joseph Ascoli for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

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