We were welcomed right at the door as we came into the showroom. Alecia was friendly and offered to help us find what we were looking for. She was knowledgeable, professional and patient with us as... See more
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See what reviewers are saying
The sale guy didn't really know what he was talking about, the first couch we got wasn't at all what we want after the sales associate promised it was, the replacement couch is constantly breaking and... See more
Dan Lewis was very professional and knowledgeable regarding our purchase of a mattress and box springs. I had to call and change the height of the box springs. Daniel was very accommodating. He has... See more
Company replied
Nicole made our experience fabulous. She was knowledgeable, kind, patient, and so friendly. We are ecstatic about our new adjustable bed and cannot wait for delivery. This R&F experience far exceed... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3430 Erie Boulevard, 13214, Syracuse, NY, United States
- 3154463444
4.6
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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Alicia was great loved her
February 19, 2025
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Deborah,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Alicia provided you with such a positive experience. It's always our goal to ensure our customers feel valued and well taken care of, and it’s fantastic to know Alicia hit the mark.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If there’s anything else we can do for you, please don’t hesitate to reach out.
We look forward to serving you again soon!
Warm regards,
The Raymour & Flanigan Team
Great experience with Abraham at the…
Great experience with Abraham at the DeWitt location. Very knowledgeable, not salesy at all BUT VERY HELPFUL in helping us figure out what we needed. No pressure added and then a smooth transaction took place with fast delivery scheduled. EASY!!! We'll be back for sure.
February 17, 2025
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Jeff,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Abraham at our DeWitt location was able to assist you so effectively. It's wonderful to know that you found the process smooth and pressure-free. We strive to provide the best service possible, and your feedback is incredibly valuable to us. We look forward to welcoming you back for your future furniture needs!
Best regards,
The Raymour & Flanigan Team
Order with ease!
I’ve order quite a few pieces of furniture from here and it’s all been a wonderful experience. Online ordering is simple.
February 18, 2025
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello James,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've had a wonderful experience with our furniture and that you found our online ordering process simple. Your feedback is incredibly valuable to us, and we're delighted to know that we've met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We had purchased furniture from John in…
We had purchased furniture from John in the past and it was nice to work with him again. No pressure in buying, just helpful information. Quick and easy.
February 17, 2025
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Robert Keeley,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed working with John again and that you found the process to be pressure-free and informative. It's wonderful to know that your shopping experience was quick and easy. We truly appreciate your kind words and your continued trust in Raymour & Flanigan for your home furniture needs. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Friendly service from Alicia
January 7, 2025
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, Jason! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Thank you!
Ashley F.
Raymour & Flanigan Team
888-729-6687
Melissa and Lori were so helpful and…
Melissa and Lori were so helpful and found us the exact sofa we were looking for. So glad we traveled to the East Syracuse store from Windsor, NY, our local raymour in Johnson city were not helpful and didn’t want to assist us after we stopped a few times. One stop in East Syracuse store and found us the perfect sofa and bought it right then.
December 30, 2024
The process was easy to…
The process was easy to navigate....This is my second order since October 30th, 2024...
December 28, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Robert,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that our salesperson was helpful, friendly, and patient during your visit. We strive to provide excellent service to all our customers, and it's wonderful to know we succeeded with you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Nicole made our experience fabulous
Nicole made our experience fabulous. She was knowledgeable, kind, patient, and so friendly. We are ecstatic about our new adjustable bed and cannot wait for delivery. This R&F experience far exceeded our expectations and was much, much better than our last. Thank you, Nicole, for everything.
November 30, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Sherwoods,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Nicole provided you with such exceptional service. It's fantastic to know that you are ecstatic about your new adjustable bed and that this experience far exceeded your expectations. We will certainly pass along your kind words to Nicole. Enjoy your new bed, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great delivery of furniture…
Great delivery of furniture…. White glove all the way.
Very helpful with my questions.
November 12, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Ed,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great delivery experience and that our team was able to assist you with your questions. We strive to provide top-notch service, and it's always rewarding to know when we've succeeded. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Our salesperson was very knowledgeable.
November 17, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your kind words! We're thrilled to hear that our salesperson was able to provide you with the knowledge and assistance you needed. We look forward to serving you again in the future!
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Aaron,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our salesperson was able to assist you effectively. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Nicole the salesperson was great.
November 11, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Otto,
Thank you so much for your wonderful review! We're thrilled to hear that Nicole provided you with excellent service. We'll be sure to pass along your kind words to her. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
The saleman was very friendly and very…
The saleman was very friendly and very helpful. He was terrific and was able to explain very well the various features of the mattresses that I was looking at.
November 1, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi James,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to provide you with friendly and helpful service. It's great to know that the explanations about the mattress features were clear and informative. We hope you enjoy your new mattress and look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Mel the salesperson was very…
Mel the salesperson was very knowledgeable, patient and personable.
October 28, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear J Jacobs,
Thank you so much for your wonderful review! We're thrilled to hear that Mel provided you with knowledgeable, patient, and personable service. We strive to offer the best experience for our customers, and it's great to know that Mel met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Eliacim,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The sales person Mr Hernandez
The sales person Mr. Hernandez was friendly and very informative and helpful.
October 31, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Robert,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Mr. Hernandez provided you with friendly, informative, and helpful service. We strive to ensure our customers feel valued and well-informed, and it's wonderful to know that Mr. Hernandez met your expectations. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Happy customer
I came in, was showed what I asked for with a couple of other options, chose, paid and was out. Mattress was delivered less than 24 hours after that by two very nice employees. Doesn’t get any easier than that!
October 28, 2024
Efficient and great service in our…
Efficient and great service in our selection process.
October 25, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Richard,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service efficient and helpful during your selection process. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Salesman told us what we wanted was…
Salesman told us what we wanted was online. We asked to see what they had on the floor and he took us over and left us
October 24, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Kelly,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your visit did not meet your expectations. We strive to provide attentive and helpful service to all our customers, and it sounds like we fell short during your visit. Your feedback is invaluable, and we will address this with our team to ensure better service in the future. If there's anything more you'd like to share about your experience, please feel free to reach out.
Sincerely,
Cristina B.
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