The lady helping me was very rude and rushing me into purchasing a mattress when all I wanted to do was go and look at one I found online. She immediately walked away rudely after I told her I wasn’t... See more
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See what reviewers are saying
I liked that Raymour &Flanigan was easy to navigate and had enough information to give me to decide what I wanted. The price is great and delivery charge wasn't way out of my budget. I expect delive... See more
We were welcomed right at the door as we came into the showroom. Alecia was friendly and offered to help us find what we were looking for. She was knowledgeable, professional and patient with us as... See more
Dan Lewis was very professional and knowledgeable regarding our purchase of a mattress and box springs. I had to call and change the height of the box springs. Daniel was very accommodating. He has... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3430 Erie Boulevard, 13214, Syracuse, NY, United States
- 3154463444
4.4
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Efficient and great service in our…
Efficient and great service in our selection process.
October 25, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Richard,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our service efficient and helpful during your selection process. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Salesman told us what we wanted was…
Salesman told us what we wanted was online. We asked to see what they had on the floor and he took us over and left us
October 24, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Kelly,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your visit did not meet your expectations. We strive to provide attentive and helpful service to all our customers, and it sounds like we fell short during your visit. Your feedback is invaluable, and we will address this with our team to ensure better service in the future. If there's anything more you'd like to share about your experience, please feel free to reach out.
Sincerely,
Cristina B.
Great customer service by Alicia!!!!
October 23, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much, Kate, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very helpful personnel
Melissa was very helpful- walked me through all the steps, especially the payment method.
September 20, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Super service
August 9, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Dear Mary,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you received super service during your visit. Our team strives to provide the best possible experience for our customers, and it's wonderful to know we succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, John! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great Experience Working with Carlos
I had a great experience working with Carlos at Raymour & Flanigan. He was patient, professional, & very knowledgeable about the products.
May 27, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, Leslie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you, Melissa, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Delivery
The 2 gentlemen that made the delivery were very professional. However, when one of the bookcases was unwrapped there was a nick in the veneer. He took a picture and called the office. He was told a technician was being sent out to fix the problem. We waited 2 1/2 hours for the technician to arrive before calling the office. In reality, no technician was being sent that day. It was somewhat irritating to be waiting then finding out I given the wrong information. Going through the proper channels we have arranged to have a technician come out on June 18th.
May 27, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Steven Tornabene! Thank you for your feedback. We are very sorry to hear about any miscommunication that might have occurred and the inconvenience this has caused. We would be happy to assist! Please send a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. We will follow up shortly. Thank you!
Our sales person (Nicole Armani) was…
Our sales person (Nicole Armani) was exceptional. Honest and very helpful.
May 11, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, Joyce! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Tess! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!
Nick our sales rep was great
Nick our sales rep was great. Easy and convenient shopping experience.
May 6, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Patrick Mooney! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
staff members
All for staff members we dealt with we're very helpful and patient with our questions.
April 29, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Joe Dabes Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Professional and experienced sales staff
April 26, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Joe Lucchesi We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Nicole Armani
Nicole Armani! Knows her product. Answered all questions. Efficient and very pleasant to be with
April 17, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Edward Kantor We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Time and communication
April 3, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you, Nancy, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Great experience
We came to buy mattresses and Melissa Beck was super helpful and very patient and took the time to walk us through the process.
March 26, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Marty Fine Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Carlos Rosario was professional and courteous
Carlos Rosario was professional, courteous and efficient. He listened and I was able to buy the four items I was interested in, in less than an hour.
March 22, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, Andronic! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review, Marilyn! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Greeted upon arrival by Mel
Greeted upon arrival by Mel, offered his help but didn’t follow us around as we browsed, which we appreciate. Found what we liked & Mel answered our questions & was very helpful.
February 18, 2024
Reply from Raymour & Flanigan - Syracuse Dewitt
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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