The sales associate Princess went above and beyond to help us find our outdoor set. Everyone at the store was very friendly and eager to help. It was a great experience.
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See what reviewers are saying
JR made the process of choosing a mattress painless. JR explained the pros of each mattress and allowed me to try them out. Thanks JR - I am happy with my purchase.
Ms Elaine White was very patient and allowed me to have some private time to see what I would like to buy athough she stayed close enough to answer questions and concerns and also offer some advice. S... See more
Company replied
Redeeming the warrenty is a nightmare. Send pics, get an appt days later, tech said will come back, never does, wait again, call again, wait again for appt, now told I need to pay for a replacement? C... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
10 West Circle, Green Acres Mall, 11581, Valley Stream, NY, United States
- 5163949640
4.4
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Reply from Raymour & Flanigan - Valley Stream
Hello Marcelline,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff to be professional and knowledgeable. Providing excellent service is something we strive for, and it's wonderful to know that our team made a positive impression on you.
If there's anything specific we can do to enhance your experience further, please feel free to let us know. We value your input and look forward to serving you again in the future.
Best,
The Raymour & Flanigan Team
They made the process very easy
June 15, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Arlene,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the process very easy. Our team at Raymour & Flanigan is dedicated to providing a seamless and enjoyable shopping experience for our customers, and your feedback is truly appreciated.
If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Service people should read what they’re…
Service people should read what they’re charging before they finish the transaction. That way less mistakes would be made.
June 7, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Dipa,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your transaction. Your comments are important to us, and we are committed to improving our service. We will ensure that our team is reminded of the importance of reviewing charges with our customers before completing any transactions to prevent mistakes. If there's anything else we can do to assist you, please feel free to reach out. We value your input and hope to assist you better in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Valley Stream
Hello Juan,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service. At Raymour & Flanigan, we strive to provide the best possible experience for our guests, and your feedback is truly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
In addition to her professionalism Liz…
In addition to her professionalism Liz treated us like family. She took her time explaining what plan would be right for us in reference to financing. She also have a great personality. Thank you Liz for you being you.
May 25, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Raphael,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Liz made you feel like family and provided you with the guidance you needed regarding financing. Her professionalism and great personality are truly assets to our team. We will make sure to pass along your kind words to her.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Valley Stream
Hello Joselyn,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found what you needed and that our service met your expectations. It's always our goal to provide a seamless and efficient shopping experience for our customers. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Valley Stream
Hello Norris,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent customer service during your visit. At Raymour & Flanigan, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.
Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We are currently working with Germaine…
We are currently working with Germaine Minns who is a fine gentleman, not pushy and has a great sense of humor. This salesperson is just wonderful.
May 19, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Ilene B,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Germaine has been providing you with exceptional service. It's great to know that his approach and sense of humor have made your shopping experience enjoyable. We truly appreciate your kind words and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
On Dec.29th i ordered special order…
On Dec.29th i ordered special order couches from the Valley Stream NY location. They took a $700 deposit from me. Yesterday 04/28 i got a call from the mgr i assumed she was going to tell me that my couches were finally in but told me after 4 months that the couches could not be special ordered. They couldnt tell me this when i first ordered them? Terrible way to do business.
April 28, 2025
Unprompted review
Reply from Raymour & Flanigan - Valley Stream
Hello Mark,
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration you’ve encountered with your special order. It’s disappointing to hear that we were unable to fulfill your order as expected and that this information was not communicated to you sooner.
We strive to provide our customers with timely and accurate updates, and it’s clear we fell short in this instance. Please know that your feedback is invaluable to us, and we are taking steps to ensure this does not happen again in the future.
We would like to assist you further and discuss how we can make this right. Please reach out to our customer care team at rfcare@raymourflanigan.com at your earliest convenience.
Thank you for your patience and understanding.
Best regards,
They Raymour & Flanigan Team
Unprofessional
I went to buy a mattress and decided I didn't like any of the options as I was leaving I said goodbye to the two ladies who helped me and I heard one of them say "I told you they were a waste of time" which I didn't appreciate and it was very unprofessional regardless of if someone made a purchase or not at least they will be able to think it through more and decide which they liked best.
April 27, 2025
Unprompted review
Reply from Raymour & Flanigan - Valley Stream
Hi Jenny,
Thank you so much for sharing your experience with us. I’m truly sorry to hear about the unprofessional behavior you encountered during your visit. I can only imagine how upsetting that must have been for you, and I want you to know that this is not the level of service we strive to provide.
We genuinely value every customer, regardless of whether a purchase is made, and your feedback is incredibly important to us. Please know that we are taking this matter to heart and are committed to addressing it internally to ensure it doesn’t happen again.
If you have any further concerns or if there’s anything we can do to support you in the future, please don’t hesitate to reach out. We sincerely hope to have the opportunity to serve you better next time.
Warm regards,
Raymour & Flanigan Customer Care Team
Ms Elaine White was very patient and…
Ms Elaine White was very patient and allowed me to have some private time to see what I would like to buy athough she stayed close enough to answer questions and concerns and also offer some advice. She was calm and engaging.She did not leave any room for hesitation nor mistrust.
April 22, 2025
Reply from Raymour & Flanigan - Valley Stream
Dear Lydia Desrosiers Picard,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Ms. Elaine White. Her patience and attentiveness are qualities we truly value, and it's great to know she was able to assist you effectively while giving you the space you needed. Your satisfaction is our top priority, and we're delighted that you felt comfortable and confident during your visit. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
The welcome was very entertaining and…
The welcome was very entertaining and pleasant by Mrs. White from the Valley Stream branch. And her services were great.
April 8, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Wilson,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience at our Valley Stream showroom. Mrs. White is indeed a valued member of our team, and we're delighted to know that her warm welcome and excellent service made your visit enjoyable.
Your satisfaction is our top priority, and your kind words motivate us to continue providing exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Pay attention
I asked the salesperson three times not to put it in the care package. She finally took it off my bill. Also, am I paying Nassu County's taxes or Queens's since it will be delivered to Queens? I never got the answer. I only purchased the couch because of the color, and it was an apartment queen-size bed.
March 29, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello FEW,
Thank you for taking the time to share your feedback with us. We apologize for any confusion or inconvenience you experienced during your purchase. It's important to us that our customers have a clear understanding of their transactions, including tax details. We would like to address your concerns regarding the taxes for your delivery to Queens. Please reach out to our customer care team at rfcare@raymourflanigan.com, and we will be happy to provide you with the necessary information.
Your feedback is valuable to us as we strive to improve our services. If there is anything else we can assist you with, please let us know!
Best regards,
The Raymour & Flanigan Team
Mohammad Mirza is an exceptional…
Mohammad Mirza is an exceptional salesman, very knowledgeable and pleasant to communicate with.
March 16, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Betty,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Mohammad Mirza. It's great to know that his knowledge and pleasant communication made your visit enjoyable. We strive to provide exceptional service to all our customers, and your kind words are truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Excellent customer service
As I entered I was pleasantly greeted and I received immediate attention.
February 25, 2025
Reply from Raymour & Flanigan - Valley Stream
Dear Christina,
Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant experience at our Raymour & Flanigan Furniture and Mattress Store in Valley Stream. Our team takes great pride in providing immediate and friendly service to all our customers, and your feedback truly validates our efforts.
If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Abraham and Sandy were very helpful
February 20, 2025
Reply from Raymour & Flanigan - Valley Stream
Dear Anita Dantzler,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Abraham and Sandy were able to assist you effectively. Your feedback is incredibly valuable to us and motivates our team to continue providing exceptional service.
If you have any further questions or need assistance, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
All personnel very kind and helpful a
All personnel very kind and helpful at the store. Straightened out a previous poorly handled sale
I had made with you online the night before, efficiently and competently
February 18, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Jay,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you efficiently and competently, especially after your previous online experience. It's wonderful to know that our in-store personnel were kind and helpful in resolving the issue. Your satisfaction is our top priority, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Had a great salesman named Bob who was…
Had a great salesman named Bob who was very helpful and enthusiastic….He followed up on our initial visit and was very professional!!
February 10, 2025
Reply from Raymour & Flanigan - Valley Stream
Hello Nick,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bob provided you with such helpful and enthusiastic service. It's wonderful to know that his professionalism and follow-up made a positive impact on your visit. We truly appreciate your kind words and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Valley Stream
Hello Sherry Teran,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience at Raymour & Flanigan Furniture and Mattress Store. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We look forward to welcoming you back to our Valley Stream location soon!
Best regards,
The Raymour & Flanigan Team
Hands down they are far better than…
Hands down they are far better than other Furniture stores. excellent service & michelle was Best. i will recommend ppl.
January 5, 2025
Unprompted review
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