Raymour & Flanigan - Valley Stream Reviews 

164
TrustScore 4.5 out of 5

4.4

10 West Circle, Green Acres Mall, 11581 Valley Stream, NY, US


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Rated 5 out of 5 stars

The sales associate Princess went above and beyond to help us find our outdoor set. Everyone at the store was very friendly and eager to help. It was a great experience.

Rated 5 out of 5 stars

Ms Elaine White was very patient and allowed me to have some private time to see what I would like to buy athough she stayed close enough to answer questions and concerns and also offer some advice. S... See more

Company replied

Rated 5 out of 5 stars

This is our 2nd major purchase. Their furniture quality is unmatched. Bought a zero gravity sofa and loveseat. Marsha was our sales associate and she was fantastic. The furniture was delivered on time... See more

Company replied

Rated 1 out of 5 stars

Redeeming the warrenty is a nightmare. Send pics, get an appt days later, tech said will come back, never does, wait again, call again, wait again for appt, now told I need to pay for a replacement? C... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 10 West Circle, Green Acres Mall, 11581, Valley Stream, NY, United States

  • 5163949640

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(164)

4,105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

My salesman, Mr Stacy Watkins, is amazing. I’ve been to the Valley Stream store over the years and he has always helped me. However, I’m still waiting on my furniture delivery. :(

November 25, 2020
Raymour & Flanigan - Valley Stream logo

Reply from Raymour & Flanigan - Valley Stream

Hi there! Thanks for your kind review! Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Our salesperson Jason Glass was amazing!

Our salesperson Jason Glass was so patient and kind with my elderly mother who was having a hard time making a decision. Jason was not pushy, very respectful and knowledgable. He made our experience very pleasant and my mother was finally able to purchase furniture that was practical for her lifestyle. Thank you Jason for all your help!

September 29, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Cari! Many thanks for taking the time to leave us such a helpful review! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Spontaneous stop

I stopped in to buy a small dining table set for my mother. Everyone was wearing a mask and there was a hand sanitizer station at the door. The doors labeled in and out helped patrons to social distance. The check out counter and line allowed for social distancing as well. It was a pleasant experience. The sales rep was very respectful and courteous. I was happy with my purchase.

June 28, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Christine! Thanks for taking the time to tell us about your experience! Thank you for furniture shopping with us! -MR

Rated 2 out of 5 stars

My Rug was too small

My Rug was too small, called the store to see if I can return and purchase a bigger one still no call back by the store manager.

March 19, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Anna. We are sorry for issue with your rug and we apologize for the inconvenience this has caused. We'd like to get you in touch with our management team to help resolve the issue you're facing. Please email us at rfcare@raymourflanigan.com and we'd be happy to help. -MR

Rated 5 out of 5 stars

Service

Great friendly service. Very patient and informative sales person

February 27, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Angel! Thanks so much for telling us about your experience. Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Umma did a phenomenal job with helping…

Umma did a phenomenal job with helping us pick out furniture for our first home. She took her time, explained everything and, also help creat a vision that we didn’t even see. She’s a interior decorator by eye. I loved working with her and look forward to working with her in the near future.
She’s a keeper !!!!!!

February 11, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hello Shaunacey! Thank you for taking the time to write about your experience shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Liz was very knowledgeable and helpful…

Liz was very knowledgeable and helpful about the item I was interested in purchasing. I highly recommend her for any future assistance that she can offer.

January 9, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Karen! Thank you for your 5-star review! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

The representative was very patient…

The representative was very patient with us and was knowledgeable about the furniture. We were happy to know we could mix and match a table from one set with chairs from another set.

January 8, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Amy! Many thanks for your fabulous review! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

thanks

thanks fo everything

January 1, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi John! Thanks for leaving a review about your pleasant experience. We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Great Day Shopping

Eric was my furniture Sales Rep and he was phenomenal. He was patient with me, walking with me through the whole store as I picked out my furniture. He was knowledgeable about the product and measured every thing that I asked him to measure. Great Experience

January 1, 2020
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Rhamel! Thanks for taking the time to leave us such a well-thought-out review! Have a great day! -MR

Rated 5 out of 5 stars

Associate was extremely knowledgeable…

Associate was extremely knowledgeable about the product and services,courteous and informative. I had a great experience.

December 23, 2019
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Donna-Marie! Thank you for the kind words! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Great experience for my wife and I

Great experience for my wife and I. We Went in to get a few furniture for our new home and was assisted by Store Manager Arsalan. He patiently explained the details of each pieces of furturniture while keeping our 17 months old toddler engaged. While we were still in the store after store hours, after going to the Customer Care Counter we were pleasantly greeted and processed. My wife had misplaced her job phone inside the store and it was retrieved and held at the Customer Care counter who answered after we called to see where it was. Great team! Great experience! Great people!

October 28, 2019
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Kirk! Thanks for taking the time to write about your experience! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Great customer service

October 28, 2019
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hi Oneca! Thanks so much for your 5-star review! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Excellent service

The sales rep was very professional and patient.

October 7, 2019
Unprompted review
Raymour & Flanigan - Valley Stream logo

Reply from Raymour & Flanigan - Valley Stream

Hi Kingsley! It's nice to see you had a great experience furniture shopping at Raymour & Flanigan! Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Friendly informative enjoy my stay.will…

Friendly informative enjoy my stay.will recommended to my friend family. Beautiful nice sale rep

September 1, 2019
Unprompted review
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Reply from Raymour & Flanigan - Valley Stream

Hello Audrey! We are happy to hear you had an excellent experience! Have a great day! -MR

Rated 5 out of 5 stars

Perfect sofa and loveseat

We searched for a sofa and loveseat and the sales consultant was attentive and patient. We found the perfect set and it was delivered within three days. The delivery men were professional and careful. The chairs were placed exactly where we wanted them. I am very happy with this purchase.

September 1, 2019
Unprompted review
Raymour & Flanigan - Valley Stream logo

Reply from Raymour & Flanigan - Valley Stream

Hello there! Thank you for taking the time to leave us such a well-thought-out review! We are looking forward to seeing you again soon! -MR

Rated 4 out of 5 stars

Helpful salespeople

August 30, 2019
Unprompted review
Raymour & Flanigan - Valley Stream logo

Reply from Raymour & Flanigan - Valley Stream

Hi Amy. We are glad to hear your experience shopping at Raymour & Flanigan was satisfactory. We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Great Experience

I had a great experience during my visit. The salesman Marcus was absolutely wonderful. Cannot wait to get my new mattress.

August 23, 2019
Unprompted review
Raymour & Flanigan - Valley Stream logo

Reply from Raymour & Flanigan - Valley Stream

Hi there! We are glad to see you enjoyed shopping for furniture with us. We are looking forward to seeing you again soon! -MR

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