We purchased a new living room set. Our experience with Raymour & Flannigan was top notch. Not only did we have our salesperson (Alfonsina) taking care of us perfectly, the Store Manager (Beth) came... See more
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Raymore flogged me again. Promised delivery. Never called me. I called them and were assured on time delivery. Never showed up. Wasted a whole day waiting and calling. No reply. Mary Gannon sal... See more
Company replied
We had a great experience at this location. Our sales person was Shawn and he provided us with exceptional customer service. He was very courteous and invested in helping us find the right fit of vari... See more
Ali was a terrific salesperson She was very knowledgeable and answered all our questions. More importantly she gave us space when she knew we wanted to discuss things. No high pressure here. The furni... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
650 Bald Hill Rd., 2886, Warwick, RI, United States
- 4015892053
4.4
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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Great experience
When my wife and i entered the showroom, we were met by a friendly salesperson (Izzy Fernandez). Izzy was polite and knew exactly what we were looking for.
We were in and out in less the forty-five minutes.
September 9, 2025
Reply from Raymour & Flanigan - Warwick
Hello,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found exactly what you needed at Raymour & Flanigan. Your satisfaction is our top priority, and we're delighted to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I went to 8 stores looking for what i wanted
I went to 8 stores looking for what i needed. The way i was treated was first rate, the manager Tom n sales rep Sean were honest forthright and helpful but not pushy. Big fan of being treated respectful without being sold. Great experience. I go here first next time
August 12, 2025
Reply from Raymour & Flanigan - Warwick
Hi Philip,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found exactly what you needed and that our team, especially Tom and Sean, provided you with the respectful and helpful service you deserve. It's wonderful to know that their approach made your visit enjoyable and that you felt comfortable without any pressure.
We truly appreciate your kind words and your decision to choose us as your first stop for your furniture needs in the future. We look forward to welcoming you back to Raymour & Flanigan and assisting you with any of your home furnishing needs.
Warm regards,
The Raymour & Flanigan Team
High Class Service
Pleasant atmosphere and my salesman Craig is willing to work with you on getting the product you need and at the best price possible.
August 1, 2025
Reply from Raymour & Flanigan - Warwick
Hello William,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the pleasant atmosphere at our store and that Craig was able to assist you in finding the perfect product at the best price. Our team is dedicated to providing exceptional service, and your feedback is truly appreciated. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Izzy is very personable and polite
Izzy is very personable and polite. No pressure and we got exactly what I was looking for!
July 30, 2025
Reply from Raymour & Flanigan - Warwick
Hello Carmelita,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Izzy was able to assist you in finding exactly what you were looking for without any pressure. Providing personable and polite service is something we strive for, and it's wonderful to know that Izzy delivered on that promise.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
The salesperson
The salesperson, Alfonsina, was so helpful and knowledgeable on any questions I had. I would recommend your store to my friends and family.
July 23, 2025
Reply from Raymour & Flanigan - Warwick
Dear Christine,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Alfonsina was able to assist you so effectively and that you found her knowledge helpful. Your recommendation to friends and family means a lot to us, and we truly appreciate your support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Hello Artur,
Thank you for your kind feedback! We're happy to hear that you had a good experience with our salesman, Shon. Providing great service is very important to us, and it's nice to know when we do well. If you need anything else, please feel free to contact us. We look forward to helping you again!
Best,
The Raymour & Flanigan Team
Shawn was very knowledgeable and helped…
Shawn was very knowledgeable and helped us choose the right mattress. He was professional and not sales pushy at all.
July 8, 2025
Reply from Raymour & Flanigan - Warwick
Hello JHam,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Shawn was able to assist you in finding the perfect mattress and that his professional, non-pushy approach made your visit enjoyable. We strive to provide knowledgeable and friendly service, and it's wonderful to know that Shawn delivered on that promise. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great customer service!!!
Great experience from looking for my new queen mattress to delivery! Thank you
July 1, 2025
Reply from Raymour & Flanigan - Warwick
Hello Sarah,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you had a great time selecting your new queen mattress and that the delivery process met your expectations. Your satisfaction is our top priority, and it's fantastic to know we could provide you with a 5-star experience. If you have any more needs in the future or any questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great experience
Felix Manon Batista was my sales person and I could not have asked for better service. I purchased a mattress and recliner and he answered all my questions with patience and clarity. He made sure I was happy and comfortable with my purchase. I will recommend Felix and Raymour & Flanagan to friends and family.
June 28, 2025
Reply from Raymour & Flanigan - Warwick
Hi Linda,
Thank you for sharing your wonderful experience! We’re thrilled that Felix Manon Batista provided you with exceptional service, answering your questions with patience and clarity.
Your recommendation means a lot to us, and we’re glad to have you as a satisfied customer! If you need assistance in the future, please reach out.
Best regards,
The Raymour & Flanigan Team
Allie goes above and beyond
Allie goes above and beyond. I have my entire house filled with your furniture and Allie was very helpful , friendly and professional. She’d be an asset to any facility. I love my furniture and I’m sure in the future I’ll return.
June 26, 2025
Reply from Raymour & Flanigan - Warwick
Hello Lois,
Thank you for sharing your great feedback with us! We are happy to hear that you had a good experience with Allie and that she helped you find the perfect furniture for your home. Our goal is to provide friendly and professional service, and we’re glad that Allie met your expectations.
We’re also excited that you love your furniture and can’t wait to welcome you back in the future. If there’s anything else we can do for you, please feel free to reach out.
Thanks again for your kind words and for choosing Raymour & Flanigan!
Best,
Raymour & Flanigan Customer Service Team
Shawn
Shawn, our salesman, was great!
He was very friendly and professional. We never felt rushed at all. It was a pleasure shopping there.
June 26, 2025
Reply from Raymour & Flanigan - Warwick
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Shawn provided you with friendly and professional service during your visit. It's wonderful to know that you felt comfortable and unrushed while shopping at our store. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future!
Best regards,
The Raymour & Flanigan Team
My salesperson was very helpful and…
My salesperson was very helpful and knowledgeable. He took time to answer all my questions. He was patient, respectful and personable.
May 29, 2025
Reply from Raymour & Flanigan - Warwick
Hello AMF,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our salesperson was so positive. It's great to know that he was able to assist you with patience, respect, and a personable approach. We strive to provide knowledgeable and helpful service to all our customers, and your kind words affirm that we are on the right track.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
plenty of information and choices
May 27, 2025
Reply from Raymour & Flanigan - Warwick
Hello,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found plenty of information and choices during your visit. At Raymour & Flanigan, we strive to provide a wide selection and detailed information to help our guests make the best decisions for their homes. Your feedback is greatly appreciated and encourages us to continue delivering exceptional service. We look forward to welcoming you back soon!
Best,
The Raymour & Flanigan Team
Scot was an outstanding to work with
Scot was an outstanding to work with! I’m so happy with my purchase today! I told him what I wanted to spend an he nailed it didn’t try to talk me into spending more money he was awesome an I would totally recommend him to anyone!!!
April 16, 2025
Unprompted review
Reply from Raymour & Flanigan - Warwick
Hello Samantha,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Scot was able to assist you so effectively and that you are happy with your purchase. It's great to know that he respected your budget and provided the service you were looking for. Your recommendation means a lot to us, and we truly appreciate your kind words. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Izzy Fernandez was very helpful and…
Izzy Fernandez was very helpful and professional assisting me in my search for a mattress. He showed me several and explained the differences so I could make an informed decision that worked well with my favored sleeping position. I also purchased the mattress cover he suggested and he even recommended a certain type of sheet set for me.
April 12, 2025
Reply from Raymour & Flanigan - Warwick
Dear Joan,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Izzy was able to assist you so effectively in your search for the perfect mattress. It's great to know that his expertise and recommendations helped you make an informed decision that suits your sleeping preferences.
We are also pleased that you found the mattress cover and sheet set suggestions helpful. Providing our customers with exceptional service and guidance is something we strive for, and it’s rewarding to hear that Izzy delivered on that promise.
Your feedback is greatly appreciated and will be shared with Izzy and the rest of our team. We hope you enjoy your new mattress and look forward to serving you again in the future.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Lisa was very knowledgeable
Lisa was very knowledgeable
and knew what I was interested in, so, showed me what products were available in my price range.
It was a very pleasant visit to your store and I bought what I wanted.
April 13, 2025
Reply from Raymour & Flanigan - Warwick
Hello Fran,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lisa was able to assist you effectively and that you found exactly what you were looking for within your price range. It's wonderful to know that your visit to our store was pleasant and satisfying. We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
I was waited on as soon as I walked in
I was waited on as soon as I walked in. John was very helpful and patient. He explained every thing I needed to know. He even too a picture on me sitting in the chair I wanted, on my camera, so I could send it to my husband.
April 11, 2025
Reply from Raymour & Flanigan - Warwick
Hi Terry,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that John was able to assist you promptly and provide the helpful and patient service we strive for. It's great to know that he went the extra mile to help you capture the moment with a photo. We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Horrible/despicable customer service
I am writing this review to warn people about Raymour and Flanagans basically non existent return policy. I went into one of their stores already knowing what I wanted to purchase. I had a sales associate approach me when I was at the sectional I was interested in. I told her (Sylva) that I wanted that couch and had a previous experience where I had to return a couch because of how it looked in my home. This was the perfect opportunity to tell me about their return policy but she didn’t say anything and I unfortunately did not ask. I ended up placing my order online to get points on my credit card which ended up being my saving grace. When I received the sectional, it was beautiful but unfortunately the lighting in the stores is different than the lighting in your home and I did not like how the color of the sectional looked once in my house as I have large skylights and multiple windows. When I called raymour and Flanagan store and spoke to the manager, they told me they would speak to sylva and then call me back. I explained I had never been told about no returns policy and I was not happy with the couch. I waited for hours until I finally decided to call the store myself. The manager again answered and put me on hold, after being on hold for a few minutes Sylva finally came on the phone because “she was about to call me and noticed I was on hold”. I never heard from her manager again, it was as if she was avoiding me. Then Sylva told me I could exchange the couch and come
- [ ] In and choose another but I would be charged a 20% restocking fee and lose my delivery fee. I told her online stated 15% restocking fee with returns within 72 hours of purchase. The following day I decided to call online customer care, i was told because I placed the order online I had 72 hours to return the furniture and I was told I would be charged 15% restocking fee as well as lose my delivery fee, I agreed to this and stated I would call the following day to confirm. The following day I called to confirm and I was given the run around. I was told my return was not approved by “management” and I would need to wait to be called by a manager. Again I waited a full day and a half, again I had to call back myself at which time I was told that my return wasn’t accepted and I could only exchange because I called at the end of the 72 hour mark, which isn’t true because I called the actual day I got the couches. I then stated I did not want an exchange I wanted a return, I was placed on hold while the person on the phone was messaging her manager asking her manager question to give me answers. I asked to speak directly to a manager, I was placed on hold and told the manager would be speaking to me but when the person picked up the phone it was the same representative. I was told I could return but be charged 20% restocking fee because the couch I ordered was 5k. I fought this stating I had already been told it was 15%. Not only did the manager never once come onto the phone to talk to me after I was repeatedly told they would contact me but Raymour and Flanagan also charged me 15% restocking fee off the WHOLE purchase price, including delivery, tax, and the protection plan I willingly included. A restocking fee should only be charged on the price of the couch itself, not anything else added on by the customer. The customer service I received at Raymour and Flanagan was so so poor, I will never buy from them again and I will make sure to tell anyone who is looking for furniture to NOT buy from them. All other furniture companies, BOBs, cardis, jordan’s all have return policy’s witching 7-30 days without any issue. Raymour and Flanagan does not care about customer satisfaction, they are greedy and only care about money. I walked into their store and spent 5k only to have 1000$ taken from me to return the couch. DO NOT BUY FROM THEM, DONT WASTE YOUR MONEY, THEY ARE THIEVES.
March 23, 2025
Unprompted review
Reply from Raymour & Flanigan - Warwick
Dear Amanda,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your recent purchase and return process. Your feedback is invaluable, and we are committed to addressing the issues you've raised.
We understand how important it is for our customers to feel confident in their purchases, and it is clear that we fell short in communicating our return policy effectively. We are sorry for any confusion and the lack of clarity regarding the restocking fee and the return process. Your experience with our customer service team and the delays in communication are not reflective of the standards we strive to uphold.
If you are open to it, please contact our Customer Care Team at rfcare@raymourflanigan.com so we can assist you directly. We value your business and hope to restore your trust in Raymour & Flanigan.
Thank you again for bringing this to our attention.
Sincerely,
The Raymour & Flanigan Team
Very happy with the selection of…
Very happy with the selection of recliners and the sales person was terrific. My recliner is being delivered Sunday and I can hardly wait❤️
April 3, 2025
Reply from Raymour & Flanigan - Warwick
Hello Joyce,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you were pleased with our selection of recliners and that our salesperson provided terrific service. It's fantastic to know that you're eagerly anticipating the delivery of your new recliner. We hope it brings you comfort and joy for many years to come. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
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