We purchased a new living room set. Our experience with Raymour & Flannigan was top notch. Not only did we have our salesperson (Alfonsina) taking care of us perfectly, the Store Manager (Beth) came... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Raymore flogged me again. Promised delivery. Never called me. I called them and were assured on time delivery. Never showed up. Wasted a whole day waiting and calling. No reply. Mary Gannon sal... See more
Company replied
We had a great experience at this location. Our sales person was Shawn and he provided us with exceptional customer service. He was very courteous and invested in helping us find the right fit of vari... See more
Ali was a terrific salesperson She was very knowledgeable and answered all our questions. More importantly she gave us space when she knew we wanted to discuss things. No high pressure here. The furni... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
650 Bald Hill Rd., 2886, Warwick, RI, United States
- 4015892053
4.4
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We got a great deal and our salesperson…
We got a great deal and our salesperson was great.
March 26, 2025
Reply from Raymour & Flanigan - Warwick
Hello Stephanie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you got a great deal and that our salesperson was able to assist you effectively. Providing excellent service and value is always our top priority, and it's wonderful to know we met your expectations.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Our saleswoman
Our saleswoman, Lisa Cloutier, was very pleasant and informative and answered all of our questions in detail. She helped us make a decision on a mattress that was right for us. It was a nice treat to get a cheese board too.
March 23, 2025
Reply from Raymour & Flanigan - Warwick
Hello Tina,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Lisa was able to assist you in finding the perfect mattress and that her service met your expectations. It's great to know that you enjoyed the cheese board treat as well. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Lisa. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Cordial
The sales person was kind enough to tell us about battery packs for recliners to power the chair. Who knew? She was also kind enough to give us time to talk about our decision. In some stores the sales person follows you around the entire time not giving you a chance to think. A very nice experience. Thank you.
March 22, 2025
Reply from Raymour & Flanigan - Warwick
Dear Robert,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide you with helpful information about the battery packs for recliners and allowed you the space to make your decision comfortably. We strive to create a welcoming and pressure-free environment for all our customers, and it's wonderful to know that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Awful!
I ordered a living room table 3 weeks before the Super Bowl. 2 weeks AFTER the Super Bowl it still wasnt in. Their Customer Service would just tell me to call next week and then call again next week until I finally canceled.
I thought this was a one off so I went back into the store and bought another table. It was supposed to be in the store within two weeks. Here I am several weeks later and it’s still not there. When I called to check on my table I got a voicemail back, saying someone should’ve looked at this a few days ago and re-ordered it for you because it never came! In other words, if I didn’t call to check on the status of my now very late second table that I tried to order with this company it never would’ve been re-ordered! I have had it with them!
If you’re reading this and wondering if you should shop here, you shouldn’t!
March 5, 2025
Reply from Raymour & Flanigan - Warwick
Hello Kalm,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your table orders. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you.
We are committed to improving our processes and ensuring that situations like this do not happen in the future. Your feedback is invaluable in helping us address these issues. We would like to look into this matter further and see how we can make things right.
Please each out to our customer care team at rfcare@raymourflanigan.com so we can assist you further. We appreciate your patience and hope to have the opportunity to restore your confidence in our store.
Thank you again for your feedback.
Sincerely,
The Raymour & Flanigan Team
Shawn Cundy went above & beyond to make…
Shawn Cundy went above & beyond to make sure we were happy with our purchase. He is professional, courteous & knowledgeable. Would highly recommend him!
February 28, 2025
Reply from Raymour & Flanigan - Warwick
Hello Stacie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Shawn Cundy. It's great to know that his professionalism, courtesy, and knowledge made your purchase experience exceptional. We truly appreciate your recommendation and are delighted to have you as a satisfied customer. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Dear Sheldon,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had an "In and Out" service experience at Raymour & Flanigan Furniture and Mattress Store.
If you ever need anything else or have any questions, please feel free to reach out to us!
Warm regards,
The Raymour & Flanigan Team
David was so helpful and knowledgeable…
David was so helpful and knowledgeable and friendly.
February 18, 2025
Reply from Raymour & Flanigan - Warwick
Hi Pam,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that David was able to provide you with such a helpful, knowledgeable, and friendly experience. Our team strives to offer the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The repair tech was excellent
The repair tech was excellent. He was personable and professional and did the repair work quickly .
February 13, 2025
Reply from Raymour & Flanigan - Warwick
Hello Jay,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our repair technician provided you with excellent service. It's wonderful to know that he was personable, professional, and efficient in completing the repair work. We strive to deliver the best service possible, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We knew what we wanted and the sales…
We knew what we wanted and the sales representative, Robert Tront went with the flow and knew exactly how to help! We definitely appreciate him!!
January 21, 2025
Reply from Raymour & Flanigan - Warwick
Hello Bob,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with our sales representative, Robert Tront. It's great to know that he was able to assist you effectively and make your shopping experience enjoyable. We truly appreciate your kind words and your perfect rating. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
I ordered the mattress on line…
I ordered the mattress on line yesterday. It was delivered today and the service was excellent! The men were pleasant, professional and truly cared about how the delivery experience was. I can’t wait to see how comfortable the mattress is!
January 20, 2025
Reply from Raymour & Flanigan - Warwick
Hello Shannon Celeste,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your mattress delivery experience was excellent and that our team provided pleasant and professional service. It's always our goal to ensure our customers have a seamless and enjoyable experience.
We're excited for you to enjoy your new mattress and hope it brings you many nights of comfort and restful sleep. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Sales people are so nice and…
Sales people are so nice and knowledgeable . Never rushed or pressure to purchase something. Went to two other furniture stores , your customer service was excellent
January 9, 2025
Reply from Raymour & Flanigan - Warwick
Dear Michaela,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Sylva was able to assist you and make your visit enjoyable. Our team strives to provide excellent service, and it's wonderful to know that Sylva made a positive impression. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Small living room, big dreams.
Felix was great! Very patient with us. We wanted a sectional for our tiny misshapen living room. He knew the couch we wanted wouldn't work with the configuration we wanted which helped us narrow down our options.
December 13, 2024
Reply from Raymour & Flanigan - Warwick
Hi Matt,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Felix was able to assist you in finding the perfect sectional for your living room. It's always our goal to ensure our customers find the best fit for their space, and we're glad Felix's patience and expertise made the process easier for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new sectional!
Best regards,
Ashley F.
Raymour & Flanigan Customer Care Team
888-729-6687
Great service but I was hoping &…
Great service but I was hoping & expecting a greater sales!!
November 30, 2024
Reply from Raymour & Flanigan - Warwick
Hi Ana,
Thank you for taking the time to share your feedback! We're glad to hear that you enjoyed our service. We always strive to provide the best deals possible, and we appreciate your input on our sales. Your comments help us improve, and we hope to serve you even better in the future.
Best regards,
Raymour & Flanigan Team
LLuckily, I went in knowing exactly what I was buying
For a change I went in knowing exactly what I was buying. The associate was able to handle the purchase and schedule delivery in a few moments and delivery will be soon.
November 25, 2024
Reply from Raymour & Flanigan - Warwick
Hi Jay,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was smooth and efficient. It's great to know that our associate could assist you quickly and effectively. We look forward to delivering your new furniture soon. If you need anything else, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Hi Darlene,
Thank you so much for your wonderful review! We're thrilled to hear that Felix provided you with excellent service. We aim to ensure every customer has a positive experience, and it's great to know Felix took good care of you. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Our salesman Joseph was very helpful!
November 17, 2024
Reply from Raymour & Flanigan - Warwick
Dear Judy,
Thank you so much for your wonderful review! We're thrilled to hear that Joseph was able to assist you effectively. Your satisfaction is our top priority, and it's great to know that Joseph made your experience a positive one. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Excellent overall experience-- would…
Excellent overall experience-- would highly recommend. Made an online purchase decision within the last half hour of closing time last evening, and next day delivery was still available. Website information was accurate and helpful, and assistance was offered if needed. And then being able to track the delivery with location, number of stops, and estimated time of arrival in real time with your tracking tool made for a superb experience planning around the actual delivery. Your team arrived on time in a Raymour and Flanigan truck, and both members were friendly, courteous, and professional. All aspects of shopping, purchase, delivery, and setup were excellent!
November 15, 2024
Reply from Raymour & Flanigan - Warwick
Dear A Happy Customer in Coventry,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your online purchase and next-day delivery went smoothly and that our website and tracking tool were helpful for you. It's great to know that our delivery team provided friendly, courteous, and professional service. Your recommendation means a lot to us, and we're delighted that all aspects of your shopping, purchase, delivery, and setup were excellent. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesman and cashier were very…
The salesman and cashier were very helpful and friendly.
November 13, 2024
Reply from Raymour & Flanigan - Warwick
Hi Leanne,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our salesman and cashier were able to assist you and make your visit enjoyable. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Dear Carolyn,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you received excellent service. Our team works hard to ensure every customer has a positive experience, and your feedback means a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.