I was shopping for a mattress at the Watchung store and was helped by a young man named Freddy Amaya and he was great! He was very knowledgeable, informative, and patient. He listened very well and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a set of complex problems about an item I had already ordered and one that I wanted to, but I needed help to change the address and date of delivery. The salesperson was extremely helpful so tha... See more
Furniture was delivered dirty and mismatched pillows. Returned the items and my refund took an additional week to be returned because the back office missed a step (or at least that’s what I was told)... See more
The delivery was flawless. The couch barely fit down the stairs but it was handled with care and made it to the basement without any damage. Appreciate the care given by delivery team.
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1620 US Highway 22, 7069, Watchung, NJ, United States
- 9086632350
4.7
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery people where very…
The delivery people where very professional, neat and quick.
May 25, 2026
The delivery was flawless
The delivery was flawless. The couch barely fit down the stairs but it was handled with care and made it to the basement without any damage. Appreciate the care given by delivery team.
May 11, 2026
Got great service, more than I had expected
I had a set of complex problems about an item I had already ordered and one that I wanted to, but I needed help to change the address and date of delivery. The salesperson was extremely helpful so that I walked away with my problems settled and feeling good about my purchases.
May 16, 2026
Every time I walk into the store is…
Every time I walk into the store is great! The sales person will greet and help with what I’m looking for. What I like the most is that they listen and let you be to look at the furniture. Love their selections and accessories. Great customer service all around!
April 16, 2026
Staff was very courteous
Staff was very courteous, helpful, informative and really patient. Very positive experience. (Ermis)
March 30, 2026
Furniture was delivered dirty and…
Furniture was delivered dirty and mismatched pillows. Returned the items and my refund took an additional week to be returned because the back office missed a step (or at least that’s what I was told). I’m still waiting for the correct pillows to be sent and my order was placed before Thanksgiving 2025. It’s now March 2026. Do not shop with this store. Incompetent staff
March 12, 2026
Customer service was very helpful and…
Customer service was very helpful and professional.
February 20, 2026
Richie Rodriguez was the best!
As usual, my experience at Raymour was extraordinary. My sales rep Richie Rodriguez was professional, patient and treated me like family. He took his time showing me different options for my new home. I love Raymour and would definitely go back to see Richie. He’s the best, hands down. And the young lady who finalized my order and set up my delivery was delightful to deal with. She was organized and reviewed every detail with me before payment was processed. Thank you❤️
February 15, 2026
Lydia was pleasant kind,knowledgeable…
Lydia was pleasant kind,knowledgeable and welcoming.. she also had jokes.
September 24, 2025
Richie and colleagues were fantastic
Richie and colleagues were fantastic. Great customer service and very helpful
September 8, 2025
Wonderful service with no pressure!
We had a great time looking for a new mattress and found the perfect one for us! Jack Gonzales was so helpful and knowledgeable but not pushy in any way. It was a pleasure doing business with him! Just a lovely guy and great salesman!
September 1, 2025
Stuart was great
Stuart was great! He went above and beyond to help me place my order.
August 29, 2025
Reply from Raymour & Flanigan - Watchung
Hi Maria,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Stuart was able to assist you and make your ordering process smooth and enjoyable. We strive to provide excellent service, and it's wonderful to know that Stuart went above and beyond for you.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Much Appreciated …
I went in looking for some information and a particular item. The price had changed, but they were very willing to help me and the manager gave me an excellent deal. So happy I was able to get what I really wanted and my first choice. Thank you
August 20, 2025
Reply from Raymour & Flanigan - Watchung
Dear Kischa Cypress-Bryant,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team was able to assist you effectively and that you received an excellent deal on your first choice. It's wonderful to know that you left our store happy and satisfied with your purchase. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Warm regards,
The Raymour & Flanigan Team
Needed furniture immediately
Needed furniture immediately. Sister moving into assisted living in three day. Full apartment delivered and setup as needed
August 17, 2025
Reply from Raymour & Flanigan - Watchung
Hello Stephen,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that we could assist you during such an important time and that the delivery and setup of the furniture met your needs. It's wonderful to know that everything went smoothly for your sister's move. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Mattress Purchase
Quality merchandise, knowledgeable sales person, Andre, lovely cashier, sales pricing, and willingness to negotiate…free delivery
August 16, 2025
Reply from Raymour & Flanigan - Watchung
Hello,
Thank you for sharing your great feedback with us! We are happy to hear that you had a positive experience at Raymour & Flanigan. It's wonderful to know that you found our products to be high quality and that Andre and our cashier provided you with friendly and helpful service. We aim to offer good prices and are always ready to work with our customers to ensure they are satisfied, so we're glad you liked our sales pricing and negotiation efforts. We're also pleased that you used our free delivery service.
Your 5-star rating means a lot to us, and we look forward to serving you again in the future. If there's anything else we can help you with, please feel free to reach out.
Thank you again for your kind words and support!
Best regards,
The Raymour & Flanigan Team
The salesperson was helpful and…
The salesperson was helpful and knowledgeable. Delivery was seamless.
June 22, 2025
Reply from Raymour & Flanigan - Watchung
Hi Cheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our home furnishing consultant and that your delivery went smoothly. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The salesman had alot of patience and…showed me a loveseat that is a recliner .
The salesman had alot of patience and guided me to picking the perfect loveseat for me. It is one that I would not have known about which has the ability to raise the legs, recline, move the angle of the head and body. It will be wonderful to sit and recline on it when watching television,.
May 8, 2025
Reply from Raymour & Flanigan - Watchung
Hello Sandra,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that our salesman was able to assist you in finding the perfect loveseat. It sounds like a fantastic choice, especially with its reclining features that will surely enhance your TV watching experience.
We strive to provide our customers with the best service and products, and it's rewarding to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Helpful and patient salesperson
Working with Femi made the process as easy as possible. He worked with our budget and delivery needs, while making me feel like a valued customer.
May 4, 2025
Reply from Raymour & Flanigan - Watchung
Hello JG,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Femi was able to make the process easy and accommodating for your budget and delivery needs. At Raymour & Flanigan, we strive to ensure every customer feels valued, and it's wonderful to know that Femi delivered on that promise. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.