Raymour & Flanigan - Watchung Reviews 

134
TrustScore 4.5 out of 5

4.6

1620 US Highway 22, 7069 Watchung, NJ, US


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Rated 5 out of 5 stars

I was shopping for a mattress at the Watchung store and was helped by a young man named Freddy Amaya and he was great! He was very knowledgeable, informative, and patient. He listened very well and... See more

Company replied

Rated 5 out of 5 stars

Appreciate the fact that oth of the sales consultants we worked with were not high pressure salespeople. The fact that the furniture was readily available is a plus but I think that delivery should... See more

Company replied

Rated 1 out of 5 stars

Furniture was delivered dirty and mismatched pillows. Returned the items and my refund took an additional week to be returned because the back office missed a step (or at least that’s what I was told)... See more

Rated 5 out of 5 stars

Super easy purchasing experience. So many models to choose from in your well kept showroom. Your Sales Associate Ray was amazing. Very knowledgeable on recliners and so patient with educating me on th... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1620 US Highway 22, 7069, Watchung, NJ, United States

  • 9086632350

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.6

All reviews

(134)

4,231 reviews in the last 12 months

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Rated 5 out of 5 stars

Ed was knowledgeable and a pleasure to…

Ed was knowledgeable and a pleasure to work with

July 8, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you so much for your review, Michele! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Leather Sofa

We did our research first before going into the store. That made it very helpful to the R&F Rep to know what we wanted. That made it much easier for them to take us to the sofas we were interested in.

June 17, 2024
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Reply from Raymour & Flanigan - Watchung

Hello LYNN We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Very polite and informative

Very polite and informative. Made my furniture shopping experience very easy

May 29, 2024
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Reply from Raymour & Flanigan - Watchung

Hello Maria Juchnik We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Excellent service

Excellent service. Purchased a mattress, was given a full explanation of types of firmness. Also purchased a cover for the mattress in case if a spill.

May 3, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you so much, Carol, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

A very relaxed and friendly encounter

A very relaxed and friendly encounter. Helpful advice and no pressure. Thank you Femi.

April 25, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you so much, Susan, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Good quality furniture and staff

Lydia was helpful and professional.

March 29, 2024
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Reply from Raymour & Flanigan - Watchung

Hello Judith Tiernan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Efficient and friendly service

Fast, friendly and efficient service. Gene assisted us and he was helpful in the purchase of a sectional. I explained what I needed and that I had a credit and he nicely organized my order and delivery. I was unsure of the color of the sectional and after I left I checked the website and realized I ordered the wrong color. Once contacted Gene quickly updated my order to the correct color and sent me an updated order confirmation. I think that the floor models in that particular store were a little discolored. Maybe it was from the sunlight and probably from being there awhile. This was no fault of Gene’s but this is what had me second guessing the color I wanted. The stores should make sure the floor models represent the true color of the item or have the swatches available for customers to see. Otherwise great service, looking forward to my sectional. Would be happy to shop here again. I live in Bermuda and recently I see I can no longer view the site because I’m not in the USA so hoping that can change and the restriction can be removed so I can view the website for future purchases.

March 29, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you so much for your review, Rical! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Very pleasant experience

Our salesman was wonderful. Mr. Gonzales. He was informative, helpful, professional and courteous. He did not rush us and was not pushy. All traits of a good salesperson. He is a great representative for your company.

March 2, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you Debbie for your review! It's great to hear that your sales person, Mr. Gonzales , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Great customer service from Mr Jack…

Great customer service from Mr Jack Gonzalez, helped me find exactly what I needed. BTW thanks R&F for Great product...

February 17, 2024
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Reply from Raymour & Flanigan - Watchung

Thank you so much for your review, Shakur! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Raymour Screwed me After Spending…

Raymour Screwed me After Spending thousands Of Dollars there!

January 26, 2024
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Reply from Raymour & Flanigan - Watchung

Hello Richard Heinkel. We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email rfcare@raymourflanigan.com with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!

Rated 5 out of 5 stars

Went to the Watchung Store was treated…

Went to the Watchung Store was treated to great service by Ray and Kyle helpful not pushy got a good price unline the experince I had at the Woodbridge Store. If wnay want good service and a good price for quilty furniture Go the the Watchhung store

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, knowledgeable and very helpful staff

October 23, 2023
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Reply from Raymour & Flanigan - Watchung

Hello Palma Voss! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Will buy from them again

Will buy from them again! Stewart was a nice salesman.

October 11, 2023
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Reply from Raymour & Flanigan - Watchung

Hello Nancy Frankovich! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 1 out of 5 stars

What a bad experience

What a bad experience with this store we buy our sofa’s with them and from the first time they bring like returned products stained they replace 1 sofa for another one and this sofa was also damaged they charge me like $300 for warranty and here we are I’m calling to see if they can replace it but they always said that they going to call me back same story people don’t buy anything on this store they will steel your money

August 1, 2023
Unprompted review
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Reply from Raymour & Flanigan - Watchung

Hello Areo! Thank you for your feedback. We truly apologize for the issues you have regarding delivery! Did you already receive delivery? If not, please us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your sale. We will follow up shortly. Thank you!

Rated 5 out of 5 stars

Found exactly what we wanted

Found exactly what we wanted. Nice salesperson, great at his job.

September 4, 2023
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Reply from Raymour & Flanigan - Watchung

Thank you for your review, Arvind. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

The chair was supposed to be delivered…

The chair was supposed to be delivered today. I received a call that i needed to text id and a credit card picture. I canceled the order. I will never shop here again. We had trouble years ago with a purchase. I will shop here again

August 31, 2023
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Reply from Raymour & Flanigan - Watchung

Hi Beverly. We are very sorry to hear about this experience you had with us! If you would like to talk with us further about your concerns, please email your details, including the phone number associated with your account and a brief description of the issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our leadership team. Thank you!

Rated 5 out of 5 stars
Raymour & Flanigan - Watchung logo

Reply from Raymour & Flanigan - Watchung

Hello Carol, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

Amazing, patient staff, and Mac from the Watchung location is a world class manager!

We have bought so much furniture over the course of well over a decade from this store and location.

This most recent visit involved a mattress we weren’t quite comfortable with. Mac went above and beyond any manager I’ve ever dealt with over the course of my 48 years on this earth and made sure that I was 100% satisfied. I simply cannot say enough good things about him.

Mac, I am in your debt for a lifetime of great sleep. Appreciate you.

July 14, 2023
Unprompted review
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Reply from Raymour & Flanigan - Watchung

Hi Salvatore. Thank you for your great feedback. We're happy to hear our manager went above and beyond your expectations!! Enjoy your new furniture.

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