I was shopping for a mattress at the Watchung store and was helped by a young man named Freddy Amaya and he was great! He was very knowledgeable, informative, and patient. He listened very well and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was shopping for a mattress at the Watchung store and was helped by a young man named Freddy Amaya and he was great! He was very knowledgeable, informative, and patient. He listened very well and... See more
Company replied
Appreciate the fact that oth of the sales consultants we worked with were not high pressure salespeople. The fact that the furniture was readily available is a plus but I think that delivery should... See more
Company replied
Furniture was delivered dirty and mismatched pillows. Returned the items and my refund took an additional week to be returned because the back office missed a step (or at least that’s what I was told)... See more
Super easy purchasing experience. So many models to choose from in your well kept showroom. Your Sales Associate Ray was amazing. Very knowledgeable on recliners and so patient with educating me on th... See more
Company replied
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
1620 US Highway 22, 7069, Watchung, NJ, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ed was knowledgeable and a pleasure to work with

Reply from Raymour & Flanigan - Watchung
We did our research first before going into the store. That made it very helpful to the R&F Rep to know what we wanted. That made it much easier for them to take us to the sofas we were interested in.

Reply from Raymour & Flanigan - Watchung
Very polite and informative. Made my furniture shopping experience very easy

Reply from Raymour & Flanigan - Watchung
Excellent service. Purchased a mattress, was given a full explanation of types of firmness. Also purchased a cover for the mattress in case if a spill.

Reply from Raymour & Flanigan - Watchung
A very relaxed and friendly encounter. Helpful advice and no pressure. Thank you Femi.

Reply from Raymour & Flanigan - Watchung

Reply from Raymour & Flanigan - Watchung
Fast, friendly and efficient service. Gene assisted us and he was helpful in the purchase of a sectional. I explained what I needed and that I had a credit and he nicely organized my order and delivery. I was unsure of the color of the sectional and after I left I checked the website and realized I ordered the wrong color. Once contacted Gene quickly updated my order to the correct color and sent me an updated order confirmation. I think that the floor models in that particular store were a little discolored. Maybe it was from the sunlight and probably from being there awhile. This was no fault of Gene’s but this is what had me second guessing the color I wanted. The stores should make sure the floor models represent the true color of the item or have the swatches available for customers to see. Otherwise great service, looking forward to my sectional. Would be happy to shop here again. I live in Bermuda and recently I see I can no longer view the site because I’m not in the USA so hoping that can change and the restriction can be removed so I can view the website for future purchases.

Reply from Raymour & Flanigan - Watchung
Our salesman was wonderful. Mr. Gonzales. He was informative, helpful, professional and courteous. He did not rush us and was not pushy. All traits of a good salesperson. He is a great representative for your company.

Reply from Raymour & Flanigan - Watchung
Great customer service from Mr Jack Gonzalez, helped me find exactly what I needed. BTW thanks R&F for Great product...

Reply from Raymour & Flanigan - Watchung
Raymour Screwed me After Spending thousands Of Dollars there!

Reply from Raymour & Flanigan - Watchung
Went to the Watchung Store was treated to great service by Ray and Kyle helpful not pushy got a good price unline the experince I had at the Woodbridge Store. If wnay want good service and a good price for quilty furniture Go the the Watchhung store

Reply from Raymour & Flanigan - Watchung

Reply from Raymour & Flanigan - Watchung

Reply from Raymour & Flanigan - Watchung
Had an excelent experience with our sales person. Explained and showed every feature of what we were looking for diligently
What a bad experience with this store we buy our sofa’s with them and from the first time they bring like returned products stained they replace 1 sofa for another one and this sofa was also damaged they charge me like $300 for warranty and here we are I’m calling to see if they can replace it but they always said that they going to call me back same story people don’t buy anything on this store they will steel your money

Reply from Raymour & Flanigan - Watchung
Found exactly what we wanted. Nice salesperson, great at his job.

Reply from Raymour & Flanigan - Watchung
The chair was supposed to be delivered today. I received a call that i needed to text id and a credit card picture. I canceled the order. I will never shop here again. We had trouble years ago with a purchase. I will shop here again

Reply from Raymour & Flanigan - Watchung
We have bought so much furniture over the course of well over a decade from this store and location.
This most recent visit involved a mattress we weren’t quite comfortable with. Mac went above and beyond any manager I’ve ever dealt with over the course of my 48 years on this earth and made sure that I was 100% satisfied. I simply cannot say enough good things about him.
Mac, I am in your debt for a lifetime of great sleep. Appreciate you.

Reply from Raymour & Flanigan - Watchung
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.