well- we had to wait almost 3 months for the replacement piece as the first chest of drawers was damaged. it was out of stock so it took a long time to get bck into stock. the delivery process was goo... See more
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See what reviewers are saying
The electronics on the couch broke about 30 days after delivery. It’s been six months and still no parts. I’m a very unhappy customer and would not recommend Raymour Flanagan to any friends and family... See more
The salesperson Diana, was unbelievable in helping my mother pick out a perfect set for her living room. She was engaging, informative, and never rushed the same to move on to the next. She stayed wit... See more
Company replied
Excellent customer service by Asia! Easy access to look at furniture with no pressure. The whole process is always a breeze. Everyone is helpful throughout the whole experience. Every item I have purc... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Reidville Drive, Suite 100, 6705, Waterbury, CT, United States
- 2035731015
4.3
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Friendly salesperson
The sales person was friendly, and patient. She explained things in detail. I didn’t feel as though she was trying to sell me more than what I needed.
June 29, 2025
Reply from Raymour & Flanigan - Waterbury
Dear Amy Tinney,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our sales team. It's great to know that our salesperson was friendly, patient, and provided detailed explanations without any pressure to purchase more than what you needed.
At Raymour & Flanigan, we strive to ensure that every customer feels comfortable and well-informed throughout their shopping experience. Your kind words and perfect rating mean a lot to us and motivate us to continue delivering exceptional service.
We look forward to welcoming you back to our store in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Will was excellent in listening and…
Will was excellent in listening and answering our questions!
May 8, 2025
Reply from Raymour & Flanigan - Waterbury
Hello Greg,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Will provided you with excellent service and was able to answer all your questions. We strive to ensure our customers feel heard and supported, and it's wonderful to know that Will met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Exceptional Sales Experience
Cameron was an exceptional sales representative and he handled my transactions with ease and I appreciated his friendliness.
April 30, 2025
Reply from Raymour & Flanigan - Waterbury
Hello Susan,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Cameron. It's great to know that he was able to assist you with ease and that his friendliness made your visit enjoyable. We strive to provide exceptional service to all our customers, and your kind words are truly appreciated.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterbury
Hi John,
Thank you for your review! We’re thrilled to know that you had a positive experience with our team. Our aim is to deliver exceptional service, and we’re pleased to have met your expectations. If you have any suggestions or require assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterbury
Hello Judy,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our selection and found our pricing reasonable. It's also wonderful to know that our team provided you with courteous service. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterbury
Hello Laura,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with our team at Raymour & Flanigan. Our goal is always to provide knowledgeable and accommodating service, and it's great to know that our salespeople were able to meet your expectations. Your kind words and perfect rating truly mean a lot to us. We look forward to welcoming you back to our store in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterbury
Hello Dennis!
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our sales staff and are happy with your furniture. Providing excellent service and quality products is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Ashley F.
Raymour & Flanigan Furniture Team
888-729-6687
Reply from Raymour & Flanigan - Waterbury
Dear Judy Harris,
Thank you so much for taking the time to share your positive experience with us at Raymour & Flanigan Furniture and Mattress Store. We are thrilled to hear that you found our sales lady to be helpful and polite. Your feedback is incredibly valuable to us, and we are delighted to know that our team provided you with the excellent service we strive for.
If you have any further questions or need assistance, please feel free to reach out to us at +1 203-573-1015 or visit our store at 410 Reidville Drive, Suite 100, Waterbury, CT 06705. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
Leather Recliner Loveseat with Console
We buy all our furniture from Raymour and Flanigan's because they greet you as soon as you enter the store and bring you to what you are looking for. There is never any pressure to buy and their furniture is excellent quality. We still have furnitire from 1985 from there in perfect shape.
December 11, 2024
Reply from Raymour & Flanigan - Waterbury
Dear Ann Marie, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our team has consistently provided you with a warm welcome and guided you to exactly what you need without any pressure. It's fantastic to know that our furniture has stood the test of time in your home since 1985. We truly appreciate your loyalty and look forward to serving you for many more years to come. If there's anything else we can do for you, please don't hesitate to reach out. Warm regards, The Raymour and Flanigan Team
Reply from Raymour & Flanigan - Waterbury
Dear Marc Russo, Thank you for taking the time to leave us a review. We are thrilled to hear that you found our team to be nice and professional. Your feedback is greatly appreciated and encourages us to continue providing excellent service. We look forward to welcoming you back soon. Best regards, Raymour & Flanigan
Sales person
November 24, 2024
Reply from Raymour & Flanigan - Waterbury
Hi Tracey,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our sales team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Friendly and easy check out
Friendly and easy check out. In addition, the time frame of expecting furniture.
November 10, 2024
Reply from Raymour & Flanigan - Waterbury
Hi Janet,
Thank you so much for your wonderful review! We're thrilled to hear that you had a friendly and easy checkout experience. It's great to know that the time frame for expecting your furniture met your expectations as well. We hope you enjoy your new pieces and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Asia Gary was a great representative…
Asia Gary was a great representative for Raymour & Flanigan knowing what we wanted and helped us along with our final decision.
October 27, 2024
Reply from Raymour & Flanigan - Waterbury
Dear Susan,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Asia Gary was able to assist you effectively and help you make your final decision. We strive to provide excellent service to all our customers, and it's wonderful to know that Asia met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Nice people!!
October 23, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much, Blanca, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The people so far I have delt with were…
The people so far I have delt with were very nice and knowledgeable.
October 12, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much, Jim, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Great Service and professionalism
Salesperson Heather Bell was very helpful with my prior purchase . Delivery was smooth and respectful which motivated me to visit the store and purchase an additional piece of furniture.
October 12, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much for your review, Brian! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great sales person and was able to find…
Great sales person and was able to find my ideal couch!
October 7, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you, Madeline, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Waterbury
Thank you so much for your review, Kelvin! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The 3rd person that I talked did the 2…
The 3rd person that I talked did the 2 before him were useless
September 4, 2024
Reply from Raymour & Flanigan - Waterbury
Dear Fred,
Thank you for taking the time to share your experience with us. We're glad to hear that the third person you spoke with was able to assist you effectively. However, we apologize for any inconvenience you experienced with the previous interactions. Your feedback is valuable and will help us improve our service.
We appreciate your patience and your high rating. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Customer Care Team
The salesperson Diana
The salesperson Diana, was unbelievable in helping my mother pick out a perfect set for her living room. She was engaging, informative, and never rushed the same to move on to the next. She stayed with us for over an hour, patiently listening to my mother till she found what she specifically wanted. Diana works in the Waterbury CT branch, and she is a gem of an associate! I cannot recommend her more highly . She was incredible in all facets! There should be more associates like her in every aspect of sales. She could be a valuable asset for Raymour & Flanagan!
September 1, 2024
Reply from Raymour & Flanigan - Waterbury
Dear Carmen,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Diana provided such exceptional service and helped your mother find the perfect living room set. It's heartwarming to know that she was engaging, informative, and patient throughout the process. We will certainly pass along your kind words to Diana and the Waterbury CT team. Your feedback truly means a lot to us, and we are grateful for your recommendation. We look forward to serving you and your family again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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